Best Buy

Category:	Electronics Store
Address:	45575 Dulles Eastern Plaza #188, Sterling, VA 20166, USA
Phone:	+1 703-430-2150
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 6

sean kim

THIS EXPERIENCE IS ONLY FROM ONLINE ORDERING/HOME APPLIANCE DELIVERY. (Samsung Washer/Dryer) Everything about the home delivery was wrong. Due to delivery issue, i had to call 15 times to customer service past 2 weeks. 1) 1st delivery - I took off from work and waited for a delivery. No call no show on 1st delivery due to unlocate the address, nobody contacted me about that on the day before or after. I had to call them. My place is new built community but i am getting USPS, UPS, Fedex and all other deliveries without any issue. If there is any, they usually CALL AHEAD OF TIME and find a way to deliver my items. 2) 2nd delivery - i took off from work AGAIN. But missing a part again. Not sure what happened. They just dropped off washer and dryer. Called customer service for new installing date. They said only available time slot is between 12-4 pm so i had to take it. And asked them to call me 1 hr ahead since i will be at work. They promised $100 gift card as a compensation and asked me to call back after installing is completed. 3) 3rd delivery - didnt call or showed up until 3:30 pm so i called them and they said they will be late. Finally showed up at 6:30 pm. Delivery guy showed me the workorder and it said est time 8:30-8:36 pm so delivery team knew it woulb late but never called back about it. 4) after installing - i called customer service yesterday and they didnt know whats going on first time. Called just now again andthey transfered me to warehouse ( i believe it was Baltimore warehouse) lady on the phone didnt give me her name and also didnt know how to figure out the way putting my home address in the system. Waiting and listening to her talking to her colleague whole time. Then she hung up on me. I had to wait 25 mins to JUST TO TALK to her. Overall, it was the worst service Ive ever had in my life by FAR and too stressful. What would $100 gift card do in this point when you customer service cant even figure out to put my address in the system. I NEED CORPORATE OFFICE PHONE NUMBER. Not stupid 1888-best-buy where i need to talk to ppl who doesnt know anything. And i think Best Buy intentionally looped me around customer service reps. so i can get tired of holding and eventually just give up. I will leave comments on ANY POSSIBLE SNS OR WEBSITE ABOUT MY EXPERIENCE. Hopefully Best Buy learn some lesson here or just should close down the business. Not worth it.

Jessica Rampen

The worst Best Buy I have ever dealt with. Its too bad because they have a nice setup, especially for appliances. Good luck if youre ordering appliances and you have to deal with Best Buys distribution center. I got two confirmation calls that my order would be delivered on a specific date and then 3 minutes before the end of my delivery window I received a call from Best Buys distribution center saying that my order was on hold and I needed to go into the store to figure it out. I took off work for 3 hours and sat with my thumb up my ass waiting for them to deliver. Then had to spend another hour driving to the store and dealing with the moronic staff. What a waste of life. When I got to the store there was no hold on my order. They didnt even have a tracking number for me to look up myself or to try to deal with the appliance vendor directly. FWIW Best Buy apparently has a middle man in their distribution process, so theres the center and then another processing center in between. What a nightmare. Nobody knows what is going on at any of the centers; After experiencing a multitude of delays and getting no clarification as to why my order continued to be backordered, I canceled $10K worth of appliances. I am not talking about a week delay here: I ordered appliances on April 3, and they were pending delivery (NOT guaranteed) for May 19. I will NEVER shop here again. I, instead went to a competitor. Good luck to anyone looking to work with competent people and processes!

Corey Jennelle

Bought a TV with geek squad warranty 4/15 had some back light bleed going on within 30 of buying TV!!!!?!?!?!?! Defective right??? Call geek squad, christeen picks up.. how may I help you, explain situation she say oh sorry happening on your new purchase I see its been less than 30 days...since your an "elite" member just take tv back to return and exchange rather than us coming out since it is so new vs us fixing something thats already defective, fine hang up 3 days later go to store today, Im sorry sir the tv is out of return policy which is labeled on the receipt,(14 days) I inform them I spoke to geek squad christeen and she informed me I had 30 days....sorry your not a elite member and cant do this... she was "misinformed" and I apologize......this is unbelievable and not going to be shoved under the rug....Im not one to rant and complain about nickel in dime crap but 1,200 dollars is not a meh it will be fine moment.....so corporate your move...stand behind your product?? End of the story I have to repair a defective tv within less than 30 days.....good thing I got warranty.....smh

Dee Mine

The sales agents at this location give better customer service than their managers. The GM - Jonathan has the worst customer service. He has Big ego and absolutely no customer service experience. My family and I were in this store today and we saw one of the Magnolia designs sales agent being rude to a customer. We watched the whole episode and the sales agent was completely wrong. Without knowing what the issue was or what had transpired, Jonathan (the so called GM) jumped in at the sales agents defense against the customer. Poor customer he was so upset and could not talk. He showed more maturity than the Bestbuy agents and their GM. We will not be shopping at the Bestbuy location again. Leesburg and Reston Bestbuys have better trained agents.

A Private User

After my miserable experience at the Best Buy in Woodbridge, VA, I decided to treck out to Dulles where I used to shop all the time before I moved. Employee "Seth" honored an old price for a TV that recently went off sale; saving me over $400 and sealing the deal on one great TV. He went out of his way to make sure I was getting the best deal possible on everything I wanted to get. With his help, I was able to save about 20% (about $1,000) off of already discounted items. Thanks to the time he spent working with me, Im the proud owner of two new TVs, and great new home theater system. I would recommend this store over many others.

DarkCloud Chaos

I went to your store today to buy one pack of printer paper. I walked out straight from the checkout line. Your employee accused me of stealing and checked my bag and receipt as I exited. I will in the future just do all of my shopping online. Why should I have to leave your store with a bad taste in my mouth? I dont. I will choose to just shop elsewhere. By checking my two items to see if they are stolen you succeeded in losing a sale on a printer and tablet that I had decided to buy two days from now. I will just get them on Amazon instead. Even if its a few dollars more. No sense.