Best Buy

Category:	Electronics Store
Address:	7297 Battle Hill Dr, Mechanicsville, VA 23111, USA
Phone:	+1 804-559-5507
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 77

Reviews 6

Branden Nunn

The store is fairly clean and the staff are generally friendly. I went to the geek square for a broken laptop. I have a fair amount of IT experience. I had determined a few weeks prior one of the graphics card was failing. The Nvidia GPU, not the integrated intel. Recently the computer failed to start at all. They did a brief free 15 minute check on it and basically told me nothing I didnt already know. The system wouldnt boot even in safe mode and always stopped on a particular error code. (Classpnp.sys) which typically meant there was a hardware problem. They said it could be the HD, the Ram, the GPU, Mobo or basically any of the major hardware. They could have easily pegged it down to the mobo/GPU as the most likely cause based on what I told them. The fact that from initial boot onward there were visible graphical errors on the screen. I also told them I had done recent bios / windows programs tests on things like the hard drive / Ram recently and they were fine. The system had no performance slow down, the hard drive had not been clicking..etc. They also could have easily played musical chairs by systematically changing which ram was in which slot during boot to find that it was likely not the ram. They also said it could be a software problem. Again possible, but unlikely in this scenario. They constantly pushed for a $70 diagnosis to identify the problem. Then constantly pushed for a $200 1-year service plan which covered all diagnosis and software fixes, but not parts. I told them I was quite confident it was a GPU and/or motherboard failure (which are together and essentially one part in many laptops). I asked them how much it would be for a new motherboard to be installed. They couldnt give me a quote because they had to send it to their service center. I asked them to contact the service center for a quote, I was told they couldnt! I left and returned the next day and agreed to pay the $35 just to have it shipped off. Low and behold, they magically came up with a quote of $100 (+$35 shipping) at that time with an estimated 2 week return time. They also encouraged an unnecessary data backup. For the low low price of.. $100!!! Days later I get an email saying the repairs were re-estimated by a technician to be higher than the store predicted. They needed authorization to proceed. A call center rep then estimated the repairs at over $1,000! $150 for the labor and the rest was for part(s). She also could not tell me what was being repaired or why. I then was transferred and put on hold several times while the left and right hand tried to figure out who diagnosed my PC and why. Now granted the prices will vary between a laptop and desktop somewhat. So that was $850 for a motherboard essentially. Go look on newegg and their average desktop mobos are normally $50 - $250 with the upper end being around $500. With no recurring cost, they should be able to rotate my ram or swap out their own ram sticks to verify the others are good or faulty. They should have handful of hard drives with clean operating systems they can plug in and verify quickly if the hard drive or OS has a problem. They essentially want $70 for 5 minutes of work. $35 shipping that likely costs them all of about $10. If the operating system is running, there are a vast number of tools, both paid and free available to diagnose hardware. Most of which simply require them to click start and let it run without user interaction for an hour or less. I have every confidence they are capable of returning a working computer to me. I also have equal confidence it will cost me 5x more than it should and that all of their advice is biased towards their profits.

Stephanie Rivers

Its ok. Some of the staff will try to sell you more expensive items, when thats not what you want, need, or can afford. The product I was buying was perfect for me, but the saleslady wanted me to buy the more expensive one even when I told her I couldnt afford it. Then she proceeded to show me why the one I wanted wasnt a good product. The product was from the same company, just the MB was smaller, which was ok with me. Then when she tried to show me that the product wouldnt do what I wanted it to do, it actually did what I wanted it to do. Then she got a little bit disappointed that it did. Usually the sales people back off when you tell them yoy cant afford something, but she just kept going like she didnt even hear me. Ive never had a problem with Best Buy sales people until then.

Taylor Duff

The employees aren’t knowledgeable with products or services with the exception of the mobile department. I felt some of the representatives were more interested in chatting with each other than helping customers and were too busy holding side conversations they weren’t disclosing proper information. When you hire teenagers; I guess you can’t expect them to take it seriously when it involves hundreds of dollars of customers hard earned money. I spent 45 min. with a Geek Squad rep. who couldn’t read the computer screens and didn’t know how to help me…. not my first choice of someone who would be working on my electronics for sure. I will never go back to this location….. if I shop at Best Buy at all.

Kim Miller

Is it possible to be in love with a store? If so, then our Best Buy in Mechanicsville wins hands down. The employees are so warm and friendly, always willing to stop and help you locate what you need or answer a question. The pick-up in store feature is my favorite!! I love the convenience of being able to shop online and get the special "online deals" and then pick up my purchases shortly after placing my order at our local store. My kids love all the quirky things that I bring home (such as the hot dog cooker) and we literally can spend hours in the store just looking at everything. We usually have to drag hubby away from the television section and me away from the computer section!

RnD Daniels

Only went in once because I dont live in the area but the clerk who handled my pickup was nice. The check out line was slow, with one cashier (at Christmastime). A cashier came over to open and instead of taking next customer in line he took a rude man who came directly off the floor into checkout area (its situated in such a way anyone could do that), but the century that stands right there at the door who checks what you have in your hand as you leave couldve told Mr. Rude to get in line but neither of them told him so I paid for my 2 items (which I came close to setting down and leaving) and left. Probably will not return when Im back in the area.

C Valentine

To address some other reviews, yes the online store exists and they have a wider array of products (obviously) but if youre like me and like to see the product in person then the physical store is nice. This location is nice but the staff are where this particular store excels. They are more than happy to explain the products they are selling or look them up if they are not sure. I was making a major TV purchase and the sales associate walked me through the different products, sound systems, and other products essential to an easy setup. I have been coming to this location for years and always have a great experience.