Best Buy

Reviews 3

CY

Cyntia Micaela

The person that helped me buy a camera had no knowledge of 1. how to put in a lens 2. didnt know how to do returns or exchanges 3. bought a camera at the store and online it said there was a free bundle with it, didnt receive it. Had to go back and they had to do an exchange. Ive done 5 exchanges and 1 return, out of those times only until the end I was told I couldnt receive a refund because of all the transactions. 1. My husband bought me a camera as a gift, Went to exchange it for a better one. 2. Bought the one with the kit and they told me if I didnt like the lens, I could come back and exchange it for the body only and a different lens. 3. Went and did that and I didnt have enough money for the lens, so I boght the body only. Waited a week to save money and went back to purchase the lens. 4. They didnt have the lens I wanted, so I chose a different one. Then as soon as I got to the car, I tried the lens and the camera was defective. Kept going off even when it was off (took pictures while being off). So I went right back in and told them. They didnt have another one in stock, so I had to get it shipped. Then he said "Since we have to order it online, you could exchange that lens and get the one you wanted that we didnt have." So, I did that. Exchanged everything for a non-defective camera and got the lens I wanted. 5. Received the lens and camera on Tuesday 10/11/16 and when I opened the bag for the lens, saw that the box was damaged. Decided to take photos in case there was something wrong with it. So opened the box, took the lens out. The lens was dirty, had scratches and marks and also some chipping. Decided to try it on the camera, the camera kept saying Error and that the lens needed to be cleaned. Now I put the automatically cleaning on the camera and kept giving me an error. 6. Went yesterday to return it all, because Im very upset that they would even send me this. I spent almost $4,000 on all of it and yet I get a damaged lens? So what happens, the guy tells me I can return the camera but not the lens (its about $1,800) because I did a lot of exchanges and the guy that helped me never put in the system that the other camera was defective. So apparently is my fault for all of the exchanges. Now Ive been calling the number they gave me for about 5 times. It says they are open from 8am-5pm M-F and Ive been calling since then and the machine keeps saying that I should call on the opening hours? I am!! Also mind you that not once did they ever mentioned anything about making all these exhanges, that it would affect me in any way. Also, it doesnt say it on the website nor their receipts and if they staff knows this why wont they let people know? I have all receipts and photos. This is very upsetting. I do not recommend that place. Saw a lady yesterday coming for the second time and they told her that the guy that helped her didnt give her the right stuff. So its not only me. I wanted to return it all because I dont have time to keep going every week and walk 40mins and take an 1hour bus ride. That was all my savings and now I have to do all this? Im a customer, they should care. I shouldve bought everything strictly from Canon and would have avoided all this.

YI

Yishai Bloch

I called this Best Buy at 7:33PM and requested they check the price on a new OLED TV. The price that was quoted to me was $250 below the price listed online so I asked them to make sure that was the correct price before I drive in to pick up the TV. The gentleman assured me that the price he quoted was correct. I read the SKU number to the gentleman and asked him to check again because it was $250 below the online listed price. The gentleman assured me that the price he quoted me was correct and that there was an open box one for $180 less then that. I said that I would come in and pick up the new TV. When I arrived at the store I was told that I was "miss-quoted" and they had the open box one for the price I was told, but the new one was $250 more then I was told. I was told by the sales associate the manager would go down $100 but no more. I said that was not acceptable and requested to speak with the manager. I then explained to the manager what had transpired. The manager had me sit and wait 30 minutes and then returned to say he would not match the price. I requested to speak with whomever the supervisor was on duty. Peter came out while I was on the phone with BestBuys 800 number. Peter then refused to match the price, however the young lady on the phone, Jenny, agreed to refund me the $250 difference. Peter then took the phone and spoke down to Jenny telling her, "ARE YOU SURE YOU WANT TO GIVE HIM $250, BECAUSE WHEN YOU DONT GIVE IT TO HIM HE WILL CALL YOU." When she assured him that she would honor the $250, he agreed to sell me the TV which he began to ring up while telling me about all the "NFL stars" he designs home media for. After checkout, I asked Peter why there isnt a system in place to correct issues like this and he told me "Its at the managers discretion and I dont believe you." I then proceeded to say "So you are calling me a liar?" To which he responded "I think you misheard whoever you spoke too." In effect, he was calling me a liar to my face. He then told me to make sure that when I get called for a survey, to give all tens and make sure to say Id shop at his location again because he "hooked me up." I asked him what exactly he did? He refused to help, refused to match, called me a liar, and begrudgingly rang me up after I worked out a solution with Best Buys 800 number. He laughed and told me that if he believed me he could have helped but that his store would be fined $10,000 for price matching and he didnt believe me. I asked for the store managers card and contact, to which Peter told me he would not give me and that I could just call the store tomorrow. When I left the store, the gentleman at the front took my receipt because it was "missing the quantity" and would not give it back. This is the type of service you should expect at this BestBuy.

ST

Stephane Grabina

Best Buy is horrible!! and heres why. I walk into the store looking for a universal power adapter. I finally find someone with a blue shirt to see if he can point me in the right direction. He looks at me like ive got three heads. So I tell him you might use it to power up an electric keyboard, so, he points me in a general direction and says check over there by the keyboards. I dutifully walk over there to the keyboards and no adapter, I walk around the rest of the store aimlessly trying to find my power adapter when I come up with the idea to look it up on my phone. I google "universal power adapter best buy" and quickly find a link to the device I am looking for. I go back and find the original guy who "helped" me out and gave him the sku number for the device his store sells. He looks it up and walks me to the instrument department and passes me off to a "specialist" for that department. Sure enough we find it. The guy in that department rings it up for me and it is $17.99. When I looked it up on my phone it was $14.39. I still had the add up on my phone and I showed it to him. He said that was the online only cyber monday deal and that he was not able to sell it to me at that price and that he suggests I talk to customer service. I get to customer service and wait in line for a few minutes not a big deal. The customer service rep tells me the same story. So I said fine, I will order this thing from my phone and pay for it online and I will walk out with my device and everyone is happy. She says no, it could take up to three hours for the online order to process and that I can pick it up later on that afternoon. I answered to her, I have the device in my hand she said that with the holidays it could even take longer. I looked around and there where like three other customers in the store (it was 9:30am Monday 11/28/11). I told her that sears offers a 20 minute pick up guarantee and Microcenter also offers a 18 minute pick up guarantee. She said we dont have a time guarantee. I said keep the stinking adapter. I went over to HHGregg they sold me the part I needed for $12.99. I was in the market for a dishwasher and I can tell you now who I will not be buying it from Best Buy. Never again Best Buy! I just tore up my Best Buy rewards card.