AutoNation Honda Dulles

Reviews 3

YO

Yolanda Martinez

WORST EXPERIENCE EVER. I highly do NOT recommend comming to this location to purchase your next vechile. They tried jipping me out of thousands of dollars multiple times and I had to wait, complain and waste my time with at least 4+ so called managers. The finance department and some other folks along the line are just trying to get a buck and they really dont care if you are a satisfied customer or not. My last visit I was in tears for an hour and half in the show room and the manager didnt even care, THAT SAYS A LOT. 1. I was offered a different contract for 3,000 more for dent protection that I never wanted and they would not lower my interest rate if I didnt sign. I was very uncomfortable as the intial phone call was to say "COME IN, WE WERE ABLE TO LOWER YOUR INTEREST RATE" ...so I requested to take the contract home to look over... Guess what, the idiot didnt even put dent protection in the contract so had I signed... I would have just paid more money. 2. The General Manager even tried ripping me off when he wanted to cancel the warranties I did want at his request???? and when he gave me the paper to sign, there was NO dollar amount. ALL I wanted was to take PERMA CARE OFF because I was feed LIES to purchase it. When all was said and done, I still have no explaination/idea of what it is. One "manager" said it was the plastic wrap at delivery, another said I could come in ANY time I had bird droppings or road salt and they would take care of it (I did and I was denied, thats how I know this whole thing is bogus), Another "manager" said I should have recieved a paint kit, Another person said if my paint is damaged by a quarter maybe 3 inches by earth elements they would fix the paint lol..... So... At what point do I bring in my car and Im sure they would fight me on that, should that ever happen during my 5 year Perma Care warranty. They will call you if they want your money but NEVER call you if you know want to cancel a warranty or are unhappy. BTW, dont ask the asian man with glasses in maintanance for a car wash because apparently the whole car wash and literally the "water hose" they used for the 2 times I was able to use my $400 Perma Care is CLOSED FOR THE WINTER (He said that.. ALL WINTER they stay closed unless its over 50 degress...... ? ) even though I brought it in twice when it was much colder out just so a guy could hose down my car and leave it dripping wet LMAO My boyfriend brought up a good point... Dont they bring in cars year round and need to wash them? Nothing but another lie. 3. My Welcome to Honda Letter, that was funny. When I tried complaing to the "Customer Service Manager" She passed me off to two other "Managers"... Thats customer service for you. Prior to me meeting her, I called Honda to make sure she was available so I could get results and OMG.. the nice receptionist said she wasnt a Manager........crickets.....Shes an admin assistant. One more thing... I believe the last words from the general manager were "Yes, we have had many unsatisfied clients but dont even think about sueing us for frued because we have lawyers".............. WTF. YES, I can go on but I just cant take it anymore. I should have bought a Toyota and I regret ever walking through the the door at Honda Dulles. WORST EXPERIENCE EVER.

SH

Shawn Clark

I recently purchased a "new to me" Honda Odyssey from Kevin at Autonation. Kevin did a great job selling the car, but we had a few hiccups after the purchase was completed. First, when I got home I did what all guys do - I started checking out the integrated technology, GPS, HDD, DVD player, etc. I was surprised when I noticed that all the waypoints, music, garage doors - essentially everything the previous owners had personlized, was still active in the car. I really dont want to know where the previous owner lived, shopped, went to church. Plus I could have gone to their house and opened their garage door! Yikes! "Hi, I just bought your old car - whats for dinner!?" I certainly will reset my computer myself prior to trading in my next car. The day after purchase, the Service light came on telling me I needed an oil change. Ok. So we scheduled the appt and after 2 hours my oil was changed and the light was off. When I mentioned that it was a little alarming that I had to come in so soon for this the the reply was "they probably just didnt reset the computer before you bought it" - ok, so why did it take 2 hours to reset the computer! Please dont lie to your customers. I can handle waiting if you tell me what happened - nobody is perfect. The final issue was a learning point for us as well. Prior to purchase we agreed with Kevin that the "chip" in the windshield would be fixed. We didnt know that this would be such a hassle. I tried for 2 weeks to find out how to get it fixed and just kept getting the runaround. After finally speaking to someone Im told "The chip could only be plugged, not fixed." Ummm, ok I wouldnt have bought the car if I had known that - at least not yet. So we get them to agree to completely replace the windshield. After scheduling the appt. work changed plans on me and I had to reschedule, so I called "The Service Department," which seemed like the right place to call - ok. They said yup you are good for your New appt. see you then. The day of the appt. comes and I leave work early and head out to Autonation. I pull into the service bay and tell them I have an appt. The guy in the service department says "oh, you called the service desk to reschedule, but they dont actually talk to us" - so who the heck do you call!!!??? After a lengthy discussion they tell me that a third party actually does the replacements, and proceed to schedule the appt. (again) - guess what - on the day of the appt. I find out that no appt was actually scheduled! I give up. Ill drive with a chip in my car. Some of this is not Autonation - some is the Windshield company - but Im doing an awful lot of legwork for things that should have never happened. Sloppy sloppy sloppy on the part of autonation. Prior to buying anything from autonation I HIGHLY recommend you examine the computer, the services, the windshield, and do NOT drive off the lot or sign anything until you have every single, little issue fixed because once you drive away they couldnt care less about you. Thank you Autonation for the Education in "Poor Customer Service"

SO

Soccer Fan

MY WORST EXPERIENCE WITH ANY DEALERSHIP - EVER! So here it goes: I had two BAD experiences: 1. Wife took the car in just after a few weeks of purchase to resolve an issue of connecting the phone with blue tooth properly. A few people tried to help haphazardly, while other completely ignored. One Indian sales man simply refused to help saying that He was waiting for the potential customer to return and didnt wanted to miss a sales opportunity. How’s that for a quality service? After spending few hours there wife came back WITHOUT the fix or commitment from anyone willing to follow-up. 2. Upon purchasing the car, the loan person (Chris Hunter) was too pushy in selling the extended warranty. Chris kept forcing the issue that new cars are "too complex and electronical and that THEY WILL BREAK easily - good thing he isnt in sales! So regrettably I bought the extended warranty - which I find later is a hoax by dealer to make more money - these cars are reliable enough to withhold. So About three weeks ago, I called Chris to cancel the extended warranty. Chris kept emphasizing that even if I cancel the extended warranty, my monthly payment won’t come down – not once he said that my principal will be reduced. In other words he kept telling me the “partial truth” which is basically a lie about the whole truth - so that I may be dumb enough to not understand the overall picture and hence take my decision back. So after few arguments he gave in and said he will take care of it. Three weeks have passed and I have called Chris Hunter 3 times in last 10 days, while giving 3 days in between each call (to give him ample time to resolve the issues and call me back). Chris didnt even had a courtesy to call me back ONCE. My last message to him was left with the reception person 48 + hours ago - it clearly stated that if he does not call back with a clear issue to fix, I will write this review as well as call the GM. He still did not call. Chris Hunter is unprofessional and simply dont appear to care. And so does many others in this place. Folks, dont take me wrong, there are many good people there but this place seem to have many "dirty fishes in the pond" and it only takes one ... Before someone from the dealership writes a cookie cutter response "call our GM so that I experience better service" I ask you (The Management), did you not had a chance to fix my issues? Did I not inform you that I will write this review? Did you care? Why does one of your employee refuse to even have the courtesy to call back after 3 calls in 10 days? Did you expect a different outcome? Please share with a convincing response with the rest of the people who are not looking to just purchase a vehicle but also quality service (for at least 3 years). HORRIBLE PLACE TO BUY A GREAT PRODUCT - FOLKS GOTO ANOTHER HONDA DEALER WHO CARES! BTW, both my two issues listed above are still unresolved and it is only less than two months since I purchased. (I wish I could give negative stars)