Fitzgerald Auto Mall Frederick

Reviews 3

TR

Travis Martin

Im in the military and was home for leave and had an unforeseen car problem. I had to rush buy my second vehicle from Fitzgerald. I purchased a 2013 Chevy Equinox around June 1st then not even a full week later to my surprise by June 6th it was in the shop because it kept stalling while I was applying the break and a few times I almost got t boned. Which is very upsetting considering the fact Im supposed to feel safe in a car I literally just purchased. I took the car in to another shop because being with the military I was stationed out of state. I had to wrestle with them to have them pay for the work done even though it was obviously still under warranty. That shouldve been my clue to take the car back but they assured me there should no longer be issues. By the way this whole time Im driving with temp tags. I had called several times to check on the status of the issue and got no useful information. Finally two days before those expire I have to again call them and ask Fitzgerald where they are and they are just now telling me there is a problem. So I fix that issue and Fitzgerald sends me another set of temp tags but those also expire and I have to keep taking time to call them back then I finally got my actual tags. After having the car almost two months. Then a few weeks later my check engine light came on and apparently the wrong type of oil was put in the car so that was causing the engine to malfunction. This was all very time consuming and frustrating because it was my only means of transportation at the time and the fact I had literally just got the car. I got my first car from Fitzgerald as well and that in itself was a hassle so when I had to buy this one I was hesitant to get it from them but it was necessary being from the military I had to get back. So I traded my car in and they really low balled me on the trade in value because of dents and dinges that were on the car when I purchased the car from Fitzgerald. It is close to the end of the third month that I have regretfully bought this car from Fitzgerald and I had to have road side assistance tow it away yesterday. The shop that I took it to is saying that there is a transmission problem and when it comes to a transmission on a car that will break the bank if not ruin the car. Now I recently got out of the military and Here I am today thanks to Fitzgerald. Only three months from buying this "new" car from Fitzgerald and Im stuck with no working vehicle which is vital to get to and from work and college, a car payment that I still have to pay even though the car is no longer working and a new bill from the shop of $1759.65... Needless to say I am very displeased with my car purchase from Fitzgerald and their customer service. The only easy part of dealing with Fitzgerald auto mall was signing the papers.

G.

G.Freeman

Sales agent Chris was amazing. She did everything needed and made us feel great. The bad stuff happened after the car was purchased (of course). After already completing the customer satisfaction survey before all processes were complete (beware when they call), I found that my tags were not at the notary when stated and new temp tags needed issued. I asked for either the buyer protection plan to be added to me or for the survey to be re-sent so I can re take it because of the leg work on my end to find out what was happening. They never contacted me at all about any delays, ect. Bother were denied with the Manager saying "we have our processes" and "This is all we can do". At the very least I wanted the survey to be re-sent so I could give them an accurate score but of course that was no possible so my good review had to stay. This is the wrong way to handle a customer on the back end of a deal. Please steer clear from this dealership! Update: Talked to every manager under the sun. Asked for the buyer protection plan to be added free because of the hassle, mis-information and chasing I had to do. All they could do is 50% off the plan if I bought it. So they still wanted money from me. I asked sinply to have the surveys re sent (a cost free solution) and was declined of that. I called and cancelled my free oil change there that was made when I bought the car via chevy, I wont even let them touch my car now. Terrible place with no help. Update 2: As it can be seen, the dealership just doesnt get it. Its the simple fact that I was not informed of the delay and had to call about my temp tags expiring (if I hadnt of called they would have let the temps expire), mis-informed on the phone in the beginning starting my goose chase (saying they sent the info weeks before when it was actually sent the day before I called) and would not explain to me why they send out their Fitzgerald survey before the complete customer interaction/experience is done (but I did get an earful on their HR issues with headcount issues in the accounting dept). And now because of this delay, I was delayed being able to get tags/inspection before my move date (which I talked to them about during buying) so now I must drive from WV to PA for a simple inspection. Buyer beware and be smart. The dealership trying to make themselves look better with these Google responses is a joke. Lol. They want to seem as if they are alot more helpful than they really are. Beware of all Customer relations personnel.

EM

Emma Bernal

I am happy to say that my experience at Fitzgerald Auto Mall in Frederick MD was EXCELLENT! My father purchased his car from Fitzgerald Auto mall in Germantown, and since he had such a great experience we decided to try Fitzgerald Auto Mall in Frederick MD. My intention was to only go window shopping, and after looking at a couple Jettas, David Harrison approached us. I was debating on trading my car for Jetta, but still was not 100% sure. After going over the price, David Harrison kindly went over Fitzgerald’s price policy. We were not too happy about not being able to openly negotiate on the price, but since I had done some research, I knew that David Harrison was being very honest. Although I was not too fond of the colors he showed me, David very patiently and quickly did some research and found the color that I wanted. Luckily, he had the color and the style that I was looking for, he took us to lot to look at the car and after looking at the car I said absolutely YES. David did all the paperwork very quickly and was very polite and really making us feel at home. The process was painless and everyone seemed to be working as a team, assisting each other as much as they can. At the end of the process David Harrison patiently showed me all the features of my new car and assisted me on setting up my mobile through the Bluetooth feature. I give David Harrison a 10 out of 10, he is an excellent knowledgeable and hardworking salesman! I will defiantly recommend David Harrison and Fitzgerald Auto Mall, for their outstanding customer service! I also want to add that when I went to pick up my tags a nice gentleman, Brian Robinson, quickly offered to place the tags. Like I mentioned before, all Fitzgerald Auto Mall personnel work as team, so I want to say Thank you to both David Harrison and Brian Robinson for being so polite and helpful. Really this experience was outstanding! If you are thinking of purchasing a new car I highly recommend Fitzgerald Auto Mall in Frederick, MD David Harrison and all the Fitzgerald Auto Mall sales team personnel are all very knowledgeable, professional and helpful.