Fleet Feet Sports

Category:	Shoe Store
Address:	4347 Franklin Rd SW, Roanoke, VA 24018, USA
Phone:	+1 540-777-1166
Site:	fleetfeetroanoke.com
Rating:	4.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 1–5PM

Location

Photos 35

Reviews 13

A Private User

It is great to visit a pleasant business, with knowledgeable staff. I had a young lady, by the name of Jane, explain the advantages of specific running shoes. After measurements, walking barefoot, recommending the size change from my usual, then walking with shoes on, I finally settled on a Salomon brand running shoe. The store test wear did not appear to irritate injuries to my left leg. Later, my home test wear also confirmed the VERY comfortable fit. After using the shoe this Sunday, 6/27/10, 0900AM, in a short run on gravel & rough trail, the shoe performed better than I had expected. Neither my old left foot injuries, or left knee injury manifested any discomfort. My foot stayed in the foot bed, foot movement and flex was very, very comfortable. My tip of the hat to the experience and knowledge of this staff person. As for any perception of rudeness one might sense from the reviewer below, dont. This is a busy store with customer situations requiring time..., like myself. Other customers were being fitted when I arrived, so I too waited until a fitter could assist. A slow process. If one just wanted another pair of shoes without some decision assistance, user knowledge, and experience behind the purchase, there are many other store options. And yes, I will most certainly be a repeat customer of this business.

A Private User

these people have no idea what customer service is. I walked in with the intention of spending at least $70 on good shoes, and was told to wait while they assist people that were before me. I did so, and next thing i know a cute blonde woman walks in and they were on her hand and foot for the next 20 min. i walked out in disgust. all i needed was to try some shoes on. im not allowed to go in the back and grab my size to see if it fits, i have to wait for these idiots to assist whoever they damn well please. this is not a "walk-in to browse" location its located away from the mall and receives no foot traffic. there is really no other reason to go in there other than to buy shoes, (i drove from freaking Botetourt to do so!) and i was swept to the side and ignored (maybe i didnt look rich or preppy enough). all in all i ended up buying some shoes online. i wouldnt recommend these douches to do so much as wash your car...

A Private User

This is truly a one of a kind shopping experience. My first encounter was to replace my "sneakers". What I found was a courteous and knowledgeable staff that went above and beyond to assist me. This dynamic group of individuals are paramount to finding and fitting the best shoe for you. Over the past 3 years I have bought 4 pairs of shoes, always with the same attention to detail. I have gone from a sometimes walker to a consistent runner with their guidance and have never had an injury since choosing the right shoes. They are very involved in the community and run a great program, "No Boundaries", that encourages an active lifestyle. I wish all of my shopping experiences could be as warm and helpful as those I have encountered at Fleet Feet Roanoke.

Melissa Williams

This place is amazing!I had Gina!she was outatanding!!!! as I do not run but Im a hairdresser an stand all day my feet hurt I have planter fascia she measured me watched me an fitted me. took the time an patience devoted just to me to fit me in the proper shoe an educated me on what an why she choose the shoes an inserts she did my feet felt better then they ever have although I had one insert n the right an non on the left as it hurt me must have been just what I needed who knew :) will be my only shoe store from now on thank you so much Gina for your knowledge an patience.. she also sold my girlfriend a pair at the same time as she wasnt planning on getting a pair bc like me she stands an she loves her too!!

A Private User

I guess being very busy on a 2pm Monday is a good sign that people like this store. Anyway my arch has been hurting on my feet for a long time, and I took my shoes in to get them to look at it and explain why. I was thinking I would have to buy new shoes, but they saw my old shoes and that they still had a lot of tread on them and sold me arch supports for my feet for $20 explaining that I should try these out first. The very nice woman explained about my running and how weight gain and getting older might cause my arches to hurt, and spent a good 15 mins. with me helping me choose the right arch support. If youre a runner or just looking to get custom fitted for shoes, this is the place to go.

Matthew Roby

I usually find it very difficult to find comfortable shoes, so after looking around the other stores in town, I decided to give fleet feet a try. Im very glad I did. Andrew helped me out and after getting a little bit of history about what I did and didnt like about my current pair of shoes, and then taking some measurements, he was able to find one of the most comfortable pairs of shoes I have tried on — and on the first try! Very impressive customer service and I will definitely be shopping there again.

Meredith Stafford

This place is more expensive than other stores where you can buy the same shoes and brands, but unusually for me, I think its totally worth it. The service is amazing and the staff always gets me a great fit. The quality of merchandise is top notch as well. I personally dont have foot or back pain, but if I did, Id give fleet feet a try before shelling out big bucks to a chiropractor or other provider. Five stars plus.

Roy Trout Jr

Friendly staff willing to help with any of your needs pertaining to your feet. The place was rather busy and everyone was help on a first-come first-served basis. Their products are high price as it was put to us they sell the high-end side of products. Whatever brand they sell it is the high end of that brand. It will depend on the person as to whether its worth it.

A Private User

Excellent customer service! Cindy, our salesperson/athlete took her time and helping us find the perfect shoes to match our training needs. We were neither rushed nor pressured. In an era of declining customer service, this was a breath of fresh air. Outstanding! We will definitely be back!

Darrell Loudermilk

Really friendly, helpful staff that has helped me figure out what kind of shoes I need. Thry can help you find the right shoes for your type of running. Also sells other running gear. Prices are about average . The friendly, helpful service is the reason to shop here.

Micheal Burgess

I took my daughter here to be fitted for shoes. This has made all the difference in the world. The first time we went there the employee that helped us was not all that friendly but the second time we went the women that helped us was very friendly.

Wendy Prillaman

The customer service was wonderful! No high pressure sales but tried so hard to help us find the right shoes and insoles. I wasnt even aware they made so many types of insoles until the podiatrist sent us here!

Sean Rayne

Awesome shoe store, always very helpful and courteous quick service. Will actually take the time to fit you for shoes properly!