Sugar Shack Donuts & Coffee

Category:	Donut Shop
Address:	1501 N Parham Rd, Richmond, VA 23229, USA
Phone:	+1 804-288-1200
Site:	sugarshackdonuts.com
Rating:	4.5
Working:	6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM

Location

Photos 100

Reviews 14

Brad Cunningham

We visit this place every time we are in town. We are never let down by the broad selection of donuts! This may be a small restaurant, but it sure puts out high output of gourmet Donuts. The flavors change by the hour! From plain glazed donuts to extravagant somoa donuts (with caramel and toasted coconut) to luscious selections like apple pie and red velvet cake, this is the location to try gourmet donuts anytime of day! There are certainly times of the day when you will find yourself waiting in line for these desirable treats. While that may be the case, I can promise you two things: The friendly staff take care of the line in an expeditious manner and the donuts are well worth the wait! If you are a coffee lover, this is a great place to try one of their gourmet cold-brewed coffees. There is a vast selection including the wonderful mocha Frappuccino that rivals the best Cafe! This place is definitely deserving of 5 stars if not just for the donuts, then for the friendly staff and hip environment. You can even throw in your suggestions for new flavors and toppings! There are only a few tables in the restaurant so make sure to get there early and stay for a coffee and donut (dont worry, the donuts travel just fine!). My only real complaint: there is not a Sugar Shack location close enough to me!!

H.L. D

Sugar Shack is one of several sort of gourmet donut establishments around Richmond. Some things to know before you go if youve never been: 1: There is no list of flavors. The kitchen basically makes up every batch on the fly from what I understand, so the only way to know whats currently available is are is to ask one of the employees whats in the main case. These can range from old-fashioned cake donuts or a classic chocolate frosted donut with sprinkles, to huge specialty donuts modeled off of Girl Scout cookie flavors (Samoa and Thin Mint, for example). 2: They get busy. Predictably, theyre busiest in the morning and the parking lot isnt huge, but it is kind of a pain to get into just because of the way the intersection traffic is set up. If youre not going northbound on Parham, or able to get in that lane, youll have to turn around by going into one a parking lot of one of the nearby businesses. They also have a lot of coffee and tea options! The coffee is very good from what Ive heard, but I can tell you they have a small but diverse range of high quality loose leaf to choose from as well as some solid iced tea.

Nathaniel Duncan

I went to sugar shack over the weekend and got donuts and coffee for my wife and kids. The donuts were pretty good, but the drip coffee was nothing special. I finished my coffee and went back up to get a refill, and they charged me full price to get another cup of drip coffee. There was nothing posted that said they didnt offer free refills on drip coffee. Every other restaurant Ive been to that sells drip coffee offers free refills or has a sign or notice stating they dont provide free refills for drip coffee. When I contacted them about this, instead of saying "sorry youre disappointed, but we dont offer free refills", they insulted me implying I was an idiot for assuming they would offer free refills and then followed up with a very snarky "the customer isnt ALWAYS right". Well this customer wont be coming back. So if you like donuts with a side of insults and attitude, Sugar Shack is your place.

shawn seay

The girl with tattoos was a prime example of horrible customer service I told her this is my first time what was in stock she sprinted through the list when I asked for smores and maple bacon she replied we r out ....I noticed the 24 hr pre order sign earlier....while waiting 20 mins in line with only one customer ahead of me so I said can I pre order what I wanted ?she said with 24 hr notice! I said ok ! She said we cant take that order because of our anniversary?????? WTF does that have to do with me....left with sour not sweet taste in my mouth .... 2nd chance drove 6miles to sugar shack 1931 Huguenot Rd, Bon Air, VA 23235 for 5

Chris Nguyen

I like the variety of donuts that are available here. My only complaint is that the donuts often are too big and toppings fall off too easily. Especially with the toppings that are chocolate crust. Their coffee is pretty good, not too bitter. My favorite donut is probably the maple bacon donut. Even when the bacon manages the fall off the donut it still lands in my mouth.

VstarArt

So I ordered the maple bacon donut. The service was okay at but no warm greating no lables the sign says to ask but the young lady behind the service counter was snippy. As for the donut the icing had no maple flavor to speak of just plain royal icing with coloring the bacon was good and the donut was good but the icing really was subpar... will not be returning

Adam Torborg

Want to be more popular at work? Pick up Sugar Shack on your way in one morning. It worked for me and it can work for you too. When I said I was taking them to work, they offered to make their own variety box for me, and that helped a lot. I love all of the varieties they have to offer. They are easily my favorite donuts in Richmond.

Annette Allen Davis

I really love this place. The donuts are superbly awesome. When I go there I make sure to purchase for me and my children. I also love their iced chai latte with my choice of donuts. Ive noticed that this is a busy establishment. Everyone seems to go there. They get a thumbs up from me for the food as well as the customer service.

Phil Russell

This is my go-to Donut shop. The selection is amazing and it is nice to see them being prepared in the rear of the shop. Whether it is for an Open House that Im holding or for a treat for myself & my family I love them. Not inexpensive but worth the journey. Great staff and easy parking.

Ha An Nguyen

Best donuts place in Richmond. Its a little confusing because they dont label their flavors, but the people there will explain their flavors for you. There are lots and they change often, but the maple bacon is one of my favorites and they seem to always have it.

Waveland Robbins

I am family and have never been here but from what I have heard and seen that they look like amazing and mouth watering donuts.Also i dont drink coffee but from the reviews and other people they seem to like the coffee.I highly suggest to go here.

Hooptie Rides&Reviews

Great specialty donut shop. Good selection of doughnuts with explosive flavor. Bring your sweet tooth with you here. Only suggestion I have is for filled doughnuts, and maybe more diverse options, not just candy mounded on a doughnut. Good spot.

Van Le

Donuts are good! Staff is friendly. Prices are okay. Not too many options but quality over quantity I suppose. You can only enter this place on one side of the road. There is a decent amount of parking. The place itself is clean.

Alan Booth

Fresh donuts with a side of creativity. Expect more than just your standard icings and sprinkles (though they have those too.) My personal favorite is their old-fashioned but Sugar Shack is well known for their maple icing.