For Eyes Optical

Reviews 4

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Eric Z.

We went there for a pair of glasses around Christmas time for my daughter. She didnt like the selection of frame at her optometrist. The experience with the purchase was fine, nothing to write a book about though. They were having a management change, and might be going through a renovation at that time, so the selection was smaller, and the more expensive choices were not available, but thats okay for a 13-year old. What made me upset to date is the experience that I had when I called them back asking for a receipt to flexible spending reimbursement purpose. I spoke to a guy who I dont recall the name now, he apparently didnt like what I requested, and came up with some b*s* such as patient privacy? I told him I am patients father, and I only requested him mail the receipt to home address on file. He couldnt find a reason to say no, and asked me to hold. After 15 mins, I had to hang up and call again. This time, it was a lady, I explained to her the situation, and she passed the phone call to the guy. This time, he agreed to mail me the receipt on the same day (without apologizing for keeping me holding for that long). And guess what, I never received the receipt; and I didnt feel like to call them back again, and eventually I was able to figure out a way to get reimbursed. Very disappointed with the experience, and we probably will never go back to that location, or to any other For Eyes. Indeed I was asking for a favor, and any reasonable merchant should be willing to help. But this guy was not only rude but also lying to a customer? I had to call the optometrist for the receipt for the other kids glasses, and the phone call took literately 10 seconds and the receipt was in my mailbox the very next day. If For Eyes doesnt change the way they treat their customers, I can only see more management changes in the future!

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Nicole Jones

NEVER GO TO THIS BUSINESS worst experience ever I received a call from Angela the store manager on Friday 9-9-16 and she told me glasses were ready and that I could pick them up Saturday between 10& 4 so I get there at 2 and this lady said that she couldnt help me mind you I just picking up my glasses I drove from staples mill to midlothian for nothing so I was talking to the lady in the store a big black lady with glasses asking why would they have her in the store if she could help the center manager Angela call later that day and was very rude and she argumentative not concerned at all that I wasted gas coming there based off the Information she gave me

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Jennifer Garcia

What great service! Laura was super attentive snd knowledgeable. Both ladies were friendly and made the experience very pleasant and met my budgeting needs!!

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Antoine McCurdy

Had me drive all the way up here for nothing

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