Dulles Subaru

Reviews 3

FA

Falake B

!!!!BUYER BEWARE!!!! This review does not apply to everyone that worked at this dealership. The people I worked with lack honor and use deceitful practices to get you in the door. I thought the sales representative "A" was great at first, but he turned out to be a HUGE LIAR!!! I was straight forward with "A" from the first time I spoke with him on the phone. Early in the week "A" had sent me an email that the dealership was having a Columbus Day sale. When I called him, "A" stated that KIA Dulles would be giving great deals because of the bad weather and to meet their quota for the holiday weekend. I explained to "A" that I wanted him to provide me with an "Out-the-door" price that included the sales price plus the cost of taxes, tags, freight and other processing fees for a vehicle that included very specific packages. "A" told me that he had three vehicles in three colors that matched my preferences. All were the same new 2016 model, trim and had the packages I requested. I told "A" that I was not a student, a former military member, or an uber driver. I also told him that I knew I would qualify for the 0.0% APR. With that Information, he told me by email that the best they could do for was $22000. I thought that was a pretty good deal. And on "As" word I drove 2 hours all the way from Maryland to compare between the three different cars and to test drive the selected vehicle I thought I would be getting for $22000. I went to test drive the vehicle and fell in love with the first one I drove, but found out that it had a defective sunroof. (P.S. Before you buy any vehicle, ensure everything including the windows, air, and heat is working, even if it is a new vehicle that you are buying!!!!) They had another vehicle that was the same trim and had the same packages but I found out did not include some of the same accessories and was a different color from my preferred vehicle. "A" stated that he would make up for the deficit by providing an accessory from another vehicle, sending me the other missing accessory in the mail and making up the difference by discounting the price. Although I was adamant about leaving the dealership with a car that included everything I would be paying for, I thought it was great customer service to offer comparable alternative options to accommodate me as the customer. BUT I HAVE TOTALLY CHANGED MY MIND and if you are reading this review I advise that you RUN TO ANOTHER DEALERSHIP AS FAST AS YOU CAN! As soon as I got back to "As" desk he totally reneged on the deal. He stated that the substitute vehicle was $2000 more than the quote he had provided me via email (even though it was the same trim and had the same packages but fewer accessories) and that the incentive they gave me ($1500) for 0.0% APR was actually for a 1.9% apr and I now only qualified for a measly $500 at 0.0% when I explicitly let "A" know ahead of time that I will be qualifying for 0.0% so that the associated incentives would be factored in the "out the door" price quote. In addition, I had already filled out the financing form that would have showed that I qualified for 0.0% before he tried to increase the price. Then one of the managers on duty tried to insult my intelligence by showing me a sheet that had a higher price on it as if that would somehow absolve them from having to Honor their quoted price. ( I would later find out that the online sales price for the vehicles only differed by $120!) I told both managers about the discussion I had with "A" and showed them the email. They told me they had to protect "A" and totally disregarded the email in which he stated that "the best they could do was around $22000." Needless to say I left that dealership feeling totally disappointed and disrespected. I have lost any trust I previously had in the Kia brand and BY THE WAY the one star was only given so that I could send a review.

KA

Katie Karalis

*BEWARE OF THIS PLACE!* I really dislike leaving poor reviews, but this dealerships left me with no option! I had two dealerships warn me of Dulles Subaru, but I was in a tough situation with money, so I was looking for the best buy! In their defense, they did give me the lowest price in the area on a new Subaru Impreza- but what they did after was inexcusable. I drove about an hour to get to the dealership after Mike quoted me a price over the phone, I get to the dealership, took a test drive, all was well. After, I went in to speak with the car sales manager (Howard) and they told me I could leave with the car that day (without even paying for it, because I was waiting a few days on a check from the insurance company). I kind of felt they were stuffing me into a car, but decided to go through with the financing paperwork. This was the first red flag, the representative went through about 5-7 different documents all within a matter of minutes and urged me to sign right away. When I stated that I wanted to read through the documents, she told me she was running late for something and that I didn’t need to read the paperwork and she could answer any specific questions I had (which made me feel very uncomfortable). I decided to leave because she got very upset that my fiancé and I did not just sign the paperwork without reading it. Howard told me that I could come in on Tuesday (which is when I would have the check by) and finish up the paperwork. Each day between that Saturday and Tuesday, I touched based DAILY- and made the plan with both Howard and Mike that I would 100% buy the car. They both reassured me that they would hold the car for me. I call again on Monday confirming the time I would be there Tuesday morning, and they told me they sold my car the night before I was scheduled to pick it up! So, there I was with no rental, and no car to drive away with! Afterward, I received the worst customer service ever, especially from Howard, who would not take any of the responsibility over what happened. Keep in mind; it was Howard who I made an appointment with to pick up the car on Tuesday! Overall, horrible experience. I would highly suggest steering clear of this place, I wish I had listened to the other dealerships who told me to stay away! Turns out Stohlman Subaru (in Tysons Corner) gave me an even better deal, so check them out!

RI

Rick Rodgers

NOT happy at all with this service department. Ive just had my THIRD bad experience in as many years. The following are examples of what NOT to do to create trust and a positive customer experience. All illustrate poor attention to detail. #1: During a state inspection two years ago, I asked that the tire pressure be checked. I checked myself before dropping the Jeep off and on the form stated the four tires were between 33/34 psi (standard), yet I wanted validation. When I got the vehicle back from service, the tire pressure across the board was 29 psi. Read this again: 29, 29, 29, 29. Note that I got it back on one of the HOTTEST days of the year. Also, the inspection sticker was put on crooked - so crooked that I called up immediately to voice my displeasure at such sloppy and potentially hazardous work. #2: Last year I brought the vehicle in again for service. I again asked that the tire pressure be validated. I checked the pressures myself (between 33/34) and stated on the form to make sure everything was OK. When I got the vehicle back from service, the tire pressure read: 38, 39, 40, and 42 psi. Please read that again. Again, sloppy attention to detail and potentially hazardous – especially given it was a very hot day. Inasmuch as I paid close to $2,000 for this visit, I’m supposing that wasn’t enough to earn a complimentary wash and clean out of the interior from the repair work - grease and a loose part (which I reinstalled). #3: Last Monday I took the vehicle in for a recall, to fix one window regulator (a chronic Jeep issue from a decade ago – it makes an electric window move up/down – if broken, the window does not move), and some other items. The dealership called me yesterday (Thursday) to recommend other service, some of which I agreed to. Total bill: ~$1,600 to $1,700. This evening (Friday) I called the service department at 5:30 pm (5x, as their 888-number phone system was broken) to determine when I could pick it up. I was told before 7:00 pm. So my girlfriend (who’s been home sick) drove me (30 minutes round trip) to the dealership, only to discover that the window regulator work had NOT been done – even though the Jeep had been there for 4 days. Wow. Folks, I know I am a source of $$$. However, from a reciprocity, safety, and trust perspective, where is your performance?