Massey Hyundai

Reviews 3

TI

Tito Cotto

My experience with this dealership was awful. While i was at work working i sent my wife to go to Massey Hyundai to get the airbag sensor light serviced by them. My Wife walks in and explains to them the issue that she is having with the air bag sensor light. The service lady draws up the paper work and did not verify her address or phone number to see if everything is currently updated in there system so she signs the paper work. Now let me mind you that she has went to the same dealership 2 month prior and updated all previous information so it would be current in the system. After that She been told to either wait in the service waiting area or feel free to walk around the area to look at other cars. My wife inform me that she has walked around the Hyundai dealership and the ford dealership as they are side by side together. 5 hours go past by and my wife walks to the service area to check on the car and been found out that the service dealership as been closed by the salesman. I get a call around 12:00 midnight as my wife informed me that the service dealership is closed and still have the car. Now let me mind you that i only work night shift and i am the only person at work at the time to monitor the networks where i work. I call my manager and informed them i will have to leave due to my wife being stranded at Hyundai dealership that i will be back. I leave and go all the way up there and have arrive there at 2:00am due to construction workers working on the highway. As i arrived there the Hyundai car is sitting in the parking lot so i explained to my wife that i will give you the spare key to the Hyundai so you can head home and come back to dealership tomorrow morning and explain to the service manager what has happened. " that you been left at Hyundai and no one notified you about it". I head back to work and my wife heads home. The next day i been informed that my wife talked to the service manager and expects her to pay the $100 for the resetting of the airbag light my wife explains to the service manager that she hasnt been notified about the service being done. The service manager pulls out the paper work that she signed, pulled call records and showed my wife that they call an outed number mines and not her that she updated in the system. The service manager informed my wife that technically she signed the paper work and talked to the service lady that draws up the paper work and she informed the service manager that she did verify the paper work. The service manager informed my wife that you need to pay for the service. My wife then gives me a call and i call the service manager and my sister gives the service manager a call as well. The service manager we explain to the service manager that due to the inconvenience to this this payment should be covered on Hyundai due to the inconvenience of this whole thing. We explain to him that my wife informed me that all she did was walk to around the Hyundai dealer ship and the ford dealership looking at cars. He informed us that no she didnt he saw her walking over to the ford dealership looking at cars not Hyundai. Then we asked the service manager why you didnt walk over to her and tell her that the service is done so this would all be avoided. The service manager then gets mad and hangs up the phone. In the end we g we are sill dealing with this issue and they have refused to give my wife her key as she gave them the full set of keys to my house not just the Hyundai keys. This place has refused to return any calls since the incident. I has to resort to calling Hyundai corporate and informed them what going on about this place. I never had any issues with Hyundai before and never has complained about any dealership. I am very upset how Massey Hyundai has treated my wife due to all of this. Currently i am still dealing with this issue and this issue has not been resolved.

C

C Christie

Google needs to have 0 star ratings for this reason: I bought a new car and after driving said car for two weeks, the car was not a good fit for me. I drive a lot due to school and work, so I needed something reliable and up to standard for the journey. This was mentioned before a car was shown (Note: I was not able to select a vehicle, which was not really a big deal, at first....or so I thought). The car I was given was a low grade, basic vehicle that is ideal for driving in and around town; it is not the best for daily long distance journeys. I do not live or work in Hagerstown. I tried to bring it back to the dealership to try to get something else, since I did not choose the first vehicle and was told that I could not. Now, I am stuck with a vehicle that I am definitely not comfortable driving (the winter season will destroy this car!!!). Ive called to speak with a manager about the situation after first consulting the bank who approved the loan. The bank stated that they do not choose vehicles for customers and that I should contact Massey Hyundai directly about exchanging the vehicle for something else. I have been calling to speak with a manager (and just about ANYONE who could be of use in this situation), to absolutely no avail. Not a good look in terms of customer service. This was my first new vehicle and it was a terrible experience. I am beyond angry and disappointed in this dealership. To think, If I had not responded to a pre-approval letter for this specific dealership, I wouldnt be in this position. I definitely take accountability for that unfortunate mistake. I wish I had gone with someone who has background knowledge of vehicles, and of course, this dealership in general. I am still in disbelief with Massey Hyundai. The salesperson should not have made the vehicle seem as though it would work for me, only to actually drive it out on the road (a test drive .2 miles away does not allow me to see how the car drives on a real commute) and see otherwise. Something is very suspect about the handling of this deal. What dealership ignores a customer after choosing a car that was not the right fit? I am so disappointed because I trusted the selection of the salesperson and Massey Hyundai.

PA

paul donegan

Our New Sonata Jim (sales) and Eric (finance) Jim, first I would like to say again and can not say it enough, Thank you very much for your help. Elizabeth and I are both very happy with the Sonata and the deal that you were able to get through the help of Eric. What I could not believe was that this entirer deal was done within a couple phone calls and emails and in doing so made the whole process of buying a new car a lot easier and smoother. Once we arrived at the dealership we were introduce to you and right of the bat you were a very welcoming person. You walked us through the whole process and answered any questions that we had, we even had a good laugh about the computer you were on not working the way we needed but we got all those problems solved. Once we were in finance (in our minds we are thinking here is the tough part) I could not believe how easy the whole process was made and that is due to Eric. Eric went over the whole deal with us and explained and answered any questions that we had, he did not try and push us into anything that we did not want. He would inform and discuss with us what our options were and if we were interested he would work the numbers, keeping in mind what our budget was. Both Jim and Eric made our experience at Massey Hyundai, one that was very welcoming and very comfortable. In doing so the relived a lot of stress from the process of buying a new car. I can Not say enough or praise Jim and Eric enough for the effort they put forth. Their professionalism far exceeded my expectations and they are a credit to Massey Hyundai. I have and will continue to praise and recommend Jim and Eric due to their professionalism and putting the customer first. If I am asked where I bought my new car I will proudly say Massey Hyundai and tell them they if they are in the market to go to Massey Hyundai and ask for Jim. Once again I want to thank Jim and Eric for making us feel welcome and comfortable throughout the whole process, my hat is off to them. Job Well Done Guys!!!! Thank you very much Paul Donegan and Elizabeth Huber