Category: | Hyundai Dealer |
Address: | 3975 W Ridge Rd, Rochester, NY 14626, USA |
Phone: | +1 585-720-9000 |
Site: | hugehyundai.com |
Rating: | 3.8 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 10AM–6PM |
BR
Brian Nielsen
On 6-26-2015 I went to test drive a vehicle. A CERTIFIED 2012 Hyundai Sonata 2.0T Limited that was advertised on AutoTrader. This was my second vehicle on my list. When the car came up for a test drive It was a mess inside and out, and clearly needed to be detailed. I was told that the Service Manager has been driving it and was in line to be detailed. I went back to Fuccillo on 7-2-2015. I just received a settlement check from my car insurance company after I was rear ended, hit and run, car totaled. I wanted to test drive the vehicle again and this time when my other sales man brought it up, is was blasting Rush Limbaugh through the speakers and I noticed the car had cigarette ashes all over the dash, front and rear leather seats. Along with lottery tickets in the visor and a HUGE boot that somebody wears who has a broken foot. I felt like I couldnt even get in the car because I was in a bit of a shock but was told by my sales man that the service manager is currently driving it. I took it for a drive, I parked the car and gave it a walk around. I noticed the back bumper was missing a mud flap, the bottom of the bumper was cracked that was the length of 3-5 inches long. Touching the bumper felt very loose like it was about to fall off just by touching with my hand. Dents and dings on other body panels, Looked like someone was doing donuts on a gravel road. It also looked like some rookie tried taking a screw driver or jimmy to the passenger side door to get in the vehicle. My sales man (Munzie) Muneeb Suhail grabbed the Inventory Manager, William Clark to talk about the bumper, dings, and chip on the steering wheel. He said that they will fix ALL of it for me in order to make the deal. I asked how does a vehicle become certified if it is this bad. William also grabbed the General Manager Robert Rosario (one of the guys in the commercials) and we talked more about what a Hyundai, Kia Certified vehicle means and how the warranties work with certified vehicles etc. They all told me that it would be no problem to have it fixed. I said OK if you plan on fixing it lets get down to the money talk. They gave me a full credit run to find out my exact payments. Purposely waited for this moment for a car dealer to run a full credit run on me. I agreed to the price and payment amount. I signed a check to Fuccillo on 7-2-2015 for $7,300.00. Thats Seven Thousand and Three Hundred Dollars. I also signed a Delayed Transaction Agreement form. At this time I also had my auto insurance insure this vehicle in my name. I also gave Fuccillo my license plates to go on this vehicle along with my registration information. They gave me a loaner car while I was to wait for the repairs and then pick it up the vehicle on or before 7-9-2015. So far so good. On 7-6-2015 Munzie my sales rep sent me a text message on my phone "Hi Brian, How are you, can you stop by when u are around the area. Thank You, Munzie" I replied to his text saying I really dont like that you sent me a message to stop by. I then called him twice with no answer. I received a call from the sales manager (Mev) Mevenly Soumahoro, saying that someone else already purchased the vehicle before me but had trouble with the financing. I said that is crap, and I even insured the vehicle. He said all I have to do is cancel the insurance. If someone doesnt have the financing, there is no sale of a car right? Even if they did kiss my ass and make up for it there is no way I can believe anything they say when they cant even honor verbal or written agreements. I never complain like this but am compelled to save people from a place that practices business this way! I doubt its even legal. I might also mention that the names I have listed MIGHT not have directly acted malicious but unfortunately it is guilt by association and this company allowed it to happen.
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Sharon Gaenzler
One personal message left at the dealers, one phone message, and an email message and STILL no response. I guess Customer Service is not one of Fuccillos priorities! email sent 4/10 and STILL no response. I am more than a little disappointed in your dealership. I brought my 2007 Sonata, mileage 101,012, in for service on Sunday evening March 22th. It was stalling at lights and stop signs. Todd in Service called me on Monday 3/23 to say it was the Intake Gasket and for around $375 it could be fixed. I agreed. Then he calls me back and says that it was still running rough and it might need an oil control valve – another $145. Which I agreed to, then Todd calls me and says that it was still running rough and the engine light was on – that I might need a new engine. So I told him to stop and I would be in that evening to pick it up. We stopped in Monday evening paid $460.87 for the repairs and went out to start the car and it ran exactly as it did when I dropped it off. There was no way I would be able to drive the car home. So we went back in and talked with Todd, and left the car for them to look into the problem further. Tuesday, Todd called and said that for approximately $1375 plus tax they could fix it. At first I said no, but then discussed it with my fiancé and decided to go ahead and have it fixed. I very much appreciated the use of a loaner – as it took until April 1st to have the parts arrive and the work done. For a price tag of $1592.46. For a total of $2053.33. When I picked up the car I asked to speak to the General Manager to see if there was any way that some of the cost could be covered by warranty as the warranty had just expired and this was a major repair. The Manager wasn’t available so I left my name and number with the cashier. Then I called and left a voice mail on the General Managers phone on Thursday, April 2nd. As of today, April 10th – I still haven’t gotten a response. After picking up the car I noticed about 4 door dings on the driver’s door that were not there prior to dropping it off. I realize that it is a 2007 but I take great car of my car – and it looks as if the door might have been opened into the lift or something while in the shop. I am surprised that no one has responded to my call, at least a response is called for even if there is nothing you could do to help with the warranty. I am very disappointed.
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George Quinnell
My experience started earlier this year with purchase of a new Sonata Limited with Dan. The experience was seamless and the car is a gem. I recently ran into Robert, the GM, who stopped a couple of weeks ago to admire my Trans Am while I was out shopping. A quick conversation and we both realized we had worked at a dealership years ago in Syracuse . I started looking that night at vehicles to replace my Chevy Cruze which was only a couple years old, but with high mileage because of work. I did an online inquiry and was contacted by Bill Kelsey. After going over my options I decided to go after a Veloster with a sizeable rebate in hopes of absorbing my negative equity. Voila, car number 2. I then considered my fiancée and her situation as I had financed a car for her late last year and considered the possibility of putting her in a new car which could help her credit situation. After working out the details, she ended up with a Veloster of her own and no negative equity for the first time. 2 new cars in less than a week. 3 for the year. I have read some negative reviews concerning this dealership, and not all situations are perfect. But this is the most money I have ever spent on vehicles in my life in such a short time. And this comes after purchasing my last 2 new cars from Bob Johnson, whom I will never spend another dime visiting. And these latest purchases stemmed from a casual conversation over a car. I have worked in retail for over 30 years. The human element still matters.