Insurance Auto Auctions Inc

Category:	Auto Auction
Address:	10390 Sadisco Dr, Ashland, VA 23005, USA
Phone:	+1 804-798-6091
Site:	iaai.com
Rating:	2.9
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 23

Reviews 4

Paul Karpets

The Worst Branch IAAI has, to bad it is my local branch also. Purchased a Vehicle Run & Drive with Keys, I Was not handed keys in office, so assumed it was in car like usual. Such a long line to receive your vehicle, so i forgot to check for keys when i was there, because i was in a rush after waiting 1.5 hrs to receive vehicle. Got Vehicle to the garage and it did not have the keys Inside. Contacted IAAI and was on hold for over 8 mins. Eventually spoke with manager, He said vehicle is not there responsibility after it leaves the yard and that they wont do anything to fix this issue. They sold Vehicle Run & Drive with keys but doesnt have keys. Front counter workers are slow, Vehicle loaders are rude and are not carfull with the vehicles. I have dealt with a lot of IAAI branches, and this is by far the worst branch. STAY AWAY.

Sam Karpets

-5 star review, one of the absolute worst Iaai location. They have so much workers but no organisation. There is always a huge waiting line. Apart from that they lose everything from documents to car keys. No responsibility or partial reimbursement. They absolutly dont care about you the customer. If you can, dont buy from this branch go somewhere else. And if your a trucker, good luck because the line is long..

Adrenaline Autopark

So disappointed used to be a good branch with good people working in there, our company been with them for over 6 years buying 10-30 units a month now zero, very unorganized, no customer service, wont allow to even start a car on a preview day, can not do business like that, they forgot who is feeding them and who are their customers.

trey smith

Inept people work here i called every week for 2 months to find out when they revived my title they kept telling me that they did not have it. when i got fed up i asked for a duplicated title then they magically found it after to months! I found out hey had it within a week and sat on it for two months. These people run a bad shop.