GameStop

Category:	Video Game Store
Address:	7336 Atlas Walk Way, Gainesville, VA 20155, USA
Phone:	+1 703-753-6129
Site:	gamestop.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 5

Reviews 13

Michael Amrhein

Customer service is awful when you have a problem. Purchased points towards an xbox live game and due to a fold in my receipt, could not read the code. If anyone would have taken the time to explain that if the receipt was damaged, I was out of luck, never would have gone in to try and fix it. Figured I could at least get the receipt re-printed and get my game. I first talked to a nice girl who had to refer me to her manager. She tried to help and tried to at least consider options to help. He essentially did not try to help me at all. Didnt even take a second to try and think of anyway to fix this. Said "I sincerely doubt the receipt was even folded like that by one of our people". Actually it was folded in half when it was handed to me and I further folded it to put it in my purse. Doesnt matter. When I bought it it was clear I had never purchased a game like this before as I asked how it worked and I was NEVER told I could not get it if the code was not legible. He was rude, defensive and insulting. I sincerely hope that someone with a little more customer service sense and in a position to care reads this review. With hundreds of dollars of previous purchases, a $20 game just lost this store ALL of our future business. Sorry but if your "managers" cant even be polite to customers, you are not worth it. Not the only game in town.

Marcia Wallenta

This location has usually been good to me for the past few years. Im usually in and out of there within five minutes, however, there was a recent transaction that left me a bit uncomfortable and disturbed with the way they handle preorders. They called me to say that I was allowed to pick up my preorder a day early. I proceeded to this location and picked up my collectors edition of the game. When I went home, I noticed the box had been tampered with, as in, someone had opened it already; I can tell by the way the sticker seal was no longer sticking. It was obvious someone had partially removed the sticker seal, then reapplied it. When I opened my collectors edition, I could tell that the secondary box that contained the statue was also tampered with, because there was already a bend in the flap, the kind of bend that happens when you try to open a box with a flap. I am disappointed and appalled that the employees would help themselves to open someone elses collectors edition preorder just to see the contents, then try to put everything back and pass off the previously opened item to the customer. I guess the next time I pick up a preorder that expensive, I should examine the box first to see if it looks tampered with.

Muse Hyper

Great customer service, sell great games, personally the only store to go to is gamestop besides the grocery store, I buy EVERYTHING there! And there pre-owned games work like new games, the only difference is that is has a sticker on the case.

John Bertorelli

avoid this store at all costs....worst customer service ever and very unfriendly and rude staff.....i will tell everyone i know to avoid this store....word of mouth goes a long way.....

Aaron Osei

This GameStop has very helpful staff. They answer my questions and tell me about any concerns I have. I would highly recommend this GameStop.

Flight Boss

They try to rip you off and they suck and they dont use price match. Trade-ins are suck its like 40% of the value of its originally worth

Cutor Mutt

Always has new game to discover everytime, great staff that knows a bunch about games

Carolyn Bryant

It is AMAZING! I can get skylanders,xfinity figures ,and cool video games!

Eric Anderson

Good standard game stop. It is everything you would expect.

Amadeo Pivonka

I called the place and they were kind