GameStop

Category:	Video Game Store
Address:	9085 Staples Mill Rd STE 3, Henrico, VA 23228, USA
Phone:	+1 804-672-7042
Site:	gamestop.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 20

Reviews 26

Chris Lester

Used to think they were worth it. I go in TODAY and I try to get a used Xbox 360. They tell me "Do you want to buy a warranty for $10 because a lot of the used consoles have defects". Of course I say no because for one I know all they do is try so suck money from people, and also Im not paying 10% for a warranty. I get home, connect everything, and thats when I encounter my issues. I try to open the disc tray, wont open. When I finally get the thing open, I put in a disc, it wont start it up. "Open Tray" appears on the screen, which usually means this Xbox is older than the Second Amendment. I try multiple discs just to get this same issue. Now is when I refer to what the cashier said. "Do you want to buy a warranty for $10 because a lot of the used consoles have defects". Now Im for sure he knew this thing was screwed up from the start. Heres a tip for you Game Stop, TEST THE CONSOLES BEFORE YOU PURCHASE THEM!!!

A Private User

YOU GUYS SUCK AT EVERYTHING SOMEONE PLEASE GIVE THESE EMPLOYEES A CLASS ON CUSTOMER SERVICE, AND HOW NOT TO IGNORE PHONE CALLS...REMEMBER YOU WORK FOR THE CUSTOMER.......WE PAY YOUR BILLS BY SUPPORTING YOUR STORE ASSHOLES!!!!!!!!!YOU GUYS ARE BELOW POOR I HAVE SEEN IGNORANT KIDS RUN A BETTER BUSINESS THAN YOU GUYS ITS PATHETIC HOW YOU TREAT PEOPLE......LEARN SOME COMMON COURTESY AND TREAT PEOPLE WITH RESPECT.....ahhhhh that felt good other than that this location should hire a totally different staff.......

Brian Richardson

This GameStop sold me a pre owned game that I put in my console ONCE. I played the game had for for a few weeks and chose to bring the game back to trade it in. When I went to trade it in they wanted to charge ME money to refurbish the disc, for a tiny scratch in the plastic in the center of the disc. They said it was from excessive and rough handling. I decided to take my game to another GameStop, and they traded it in NO PROBLEM. I would not recommend this GameStop

A Private User

The guys behind the counter know video games, are always willing to answer questions and even if they are busy they always keep the queue in the right order which is HUGE in the customer service field. Everyone that gave them poor ratings for not answering phones should learn to understand that a store with 2-3 people in it cant field 5 customers at one time. Id be happier getting no answer for now then a rushed answer that may be inaccurate.

Matt RVA

Typical GameStop. Standoffish employees with pretentious attitudes. It is GameStop after all so I dont expect much in terms of quality customer service. Typically they are kids just starting out with their first jobs learning how to provide customer service but apparently GameStop doesnt provide adequate enough training. I gave 2 star because they typically have inventory.

A Private User

wth can i never get anyone to ever answer the phone smh gamecrazy right down the st answers and they have great customer service. only reason i want to even talk to you all is to find out if you are mid night releasing ncaa if gamecrazy was i wouldnt have wasted the three times i tried to call you all

Ryan Quinn

If you return something here they give you cash. Which, if you return anything over $50, requires them to open the safe. Which they say takes 10 minutes. Stick to Amazon unless you need something today, theyre cheaper anyways.

Sarah Tyree

Customer service used to be amazing, but since some changes to management over the last few years, Ive noticed a high turnover rate and inconsistent service. Game selection is the better of all the stores in my opinion.

Winny Chang

The girl with blue hair is rude all the time. I get it if she having a bad day but she must always be having a bad day. Not once she was there she was pleasant. I guess this location doesnt like customers happy.

Wilson Dowdy

Walked in the store today around 3pm to ask a general question. Waited at the counter for 8 minutes or so and then I left. I dont think any associate was on site.

Sabrina Choy

love this place besides the cocky douchebag lady that makes you feel unwelcome by her "what are you doing in here, demeaning know-it-all" attitude.

Gopal Chaudhary

A standard gamestop, nothing special. Most games are priced higher than amazon as usual but they have cool figurines on clearance often

James Payne

They rip you off when you want a refund on a game I paid 30 dollars and only got 4.80 back

QUEENSlay8700 Unknown

I THINK GAME STOP IS AWESOME and anyone who thinks otherwise is A HATER

A Private User

Very good employees and the store is always packed because of it.

oldair patino

Great service, great people, and incredible service