PetSmart

Reviews 4

JE

Jessie Hall

We have used this store for a total of eight months and now drive to the Chantilly location. There was always a problem at each visit. A. Their chameleons are poorly maintained: 1) their pooling water is constantly foaming, which indicates feces is in the water. While this does occur, it must be changed (which we never see happen). 2) They keep a male and female chameleon in the same, small enclosure. While this is fine during the first few weeks of their life, they must be moved into separate enclosures to ensure mating does not happen. When discussing reptile care-taking, only one associate actually has a clue. B. We always have to wait an average 7-10 minutes to receive crickets. While I understand that they are short-staffed, we commonly see associates leisurely chatting among each other. I can understand why they are short-staffed - the adults dont want to work with these bratty teenagers that this store hires. C. This is the only store that actually counts out the crickets one-by-one. When I inquired as to why they do this, I was rudely informed that "crickets come in different sizes". This is a very true remark, however: the range of cricket sizes can be quantitatively averaged due to, as you say, come in "different sizes" - there will be large ones, small ones, and average ones. All other PetSmarts have different tubes with different marks. Furthermore, I am not going to idly stand by as you learn to count to 100. I am not going to return home and hand count to ensure that you gave me exactly 100 crickets, as the cooperation that sells you the crickets does not do that either. D. During one of my husbands visits, as he was checking out, the cashier asked if he had the petperks reward card. He said he did and that it was under my phone number and to give him a moment to retrieve my phone number from his phone (I recently changed numbers). The cashier remarked under his breath "give me her number and Ill never forget it". Unfortunate for this hormonal teenager, he overheard it and cause a scene (as a Veteran, he does not take well to complete disrespect such as this). He confronted both the cashier and the manager, yet it seems nothing was done about it. Again, as stated above, we understand they are short-staffed - however, this location may not be such short-staffed if they fired the teenagers that unfortunately run it. We do miss the few associates that were not only extremely knowledgeable in their respective animal categories, but also how friendly they are. Our advise to management: Fire the teenagers that have no respect for their customers or the animals in which they are taking care of. More qualified adults may then want to work at your location.

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A

A Private User

Ive been here quite a few times and almost every time I go there is something wrong with the condition of the animals. The birds are crammed into small crowded cages that always seem to have poop on the walls (were talking what looks like a month or two of no cleaning) but what really bothers me is the condition of their nails. About six months ago I went in to get bird supplies and I stopped to look at the finches and budgies. Their nails looked like they had not ever been trimmed. Two of the budgies nails had fallen out completely as a result of not trimming them (If they are too long they can snag and break off. After the nail falls out it does NOT grow back and makes perching difficult for the bird.) I spoke with some employees who said they would get it taken care of. I went in a couple time after this and it was not until about three weeks later that the nails were finally trimmed. I went back in recently and once again, the nails were overgrown. When I say overgrown, I dont mean just a bit too long; one of the parakeets toes was turned to the side because her nails were so overgrown. Another time I went and found the cuttlebones to all be facing the wrong way; hard side up, so the birds could not get any calcium; without calcium in their diet, birds can get very sick. All the workers I have spoken with here did not know much of anything about animals. After the incident at the Springfield Petsmart birds having Psittacosis last year and seeing the repeated neglect of the Fair Lakes Petsmart birds, I really am questioning how healthy their "vet-approved" animals really are. Whenever I have tried to talk to the management about the condition of their pets (nicely,) they are nothing but rude and defensive. I even had one employee tell me that the management didnt care enough about the animals to get them vet checked and they would rather try to sell stuff than care for the animals. I couldnt believe it. Theres Petsmart for you.

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CA

Carolyn Davidson

For your pets safety we beg you please STAY AWAY and PASS ON the word to other pet lovers. This is the worst experience Ive ever had with ANY animal service. A quick trip to the groomers turned into hospital visit and 2+ week ordeal with our poor boy in a cone with 6 stitches, medicated for weeks. We took our old, passive dog in for a basic cut. After hours of waiting we got a casual, unapologetic call from the groomer letting us know that half way through they had CUT HIM OPEN with a sharp razor so badly that he had to be immediately rushed to the vet - where he wasnt even seen by the vet for what we believe was at least an hour. The cut was so deep and wide that their first procedure attempt was not enough so they had to sedate and give him 6 stitches. He is an old, blind dog with medical conditions but they sedated him anyway without having any medical history. We spent the entire day waiting around for them to "call us back when they knew more". It had been hours since we heard from them so I finally decided to just call them and the receptionist said "hes been ready". When we went into the store the groomers were not even remotely apologetic and completely avoided us. Even more disgusting, the manager was rude, defensive, lacked compassion and sounded like he was reading straight from a corporate handbook. We were appalled at his nonchalant attitude over the situation - as if this happens all the time!

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A

A Private User

WE SIGNED UP FOR A WELLNESS PLAN (APPROX $22/MO). IT WAS FINE IN THE BEGINNING. NO OFFICE VISIT FEES, ETC. THE SERVICE WAS GOOD. THERE WAS A VERY QUICK CHANGE AFTER ABOUT 6 MONTHS. WE HAD APPOINTMENTS ON 3 DIFFERENT OCCASSIONS AND THEY MADE US WAIT WITH OUR PET FOR MORE THAN 3 HOURS EACH TIME. THEY STUCK US IN A ROOM WITH NO EXPECTATION OF TIME. ALL THREE VISITS WERE NOT CRUCIAL--IF THEY WERE SLAMMED WITH CRITICALLY ILL PETS, WE WOULD HAVE CERTAINLY WAITED. THEN, I CALLED AND ASKED WHEN MY YEAR ENDED, THEY SAID A MONTH FROM WHEN I CALLED. I WENT IN A FEW WEEKS LATER TO CANCEL AND THEY SAID THAT MY NEXT YEAR HAD ALREADY STARTED. I WAS LIVID. I CALLED THE CORPORATE OFFICE AND THEY AGREED TO CANCEL MY MEMBERSHIP. I CONTINUED TO GET CHARGED FOR SEVEN MORE MONTHS....CALLING EVERY MONTH TO HAVE THEM TAKE MY INFORMATION OUT OF THEIR SYSTEM AND STOP CHARGING ME. THEY FINALLY STOPPED. THEY HAVE MEDIOCRE CARE AT BEST, DO NOT COMMIT TO APPOINTMENT TIMES, HAVE NO RESPECT FOR YOUR TIME, THE PEOPLE WORKING THE DESK ARE RUDE AND THEIR MEDICATIONS ARE HUGELY OVER PRICED. I NOW GO TO PIEDMONT PETS THAT IS 40 MINUTES AWAY AND ITS WORTH THE TIME TO DRIVE THERE. THEY ARE FANTASTIC AND REALLY CARE ABOUT YOU AND YOUR PETS NEEDS.

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