PetSmart

Reviews 30

NI

Nicole Smith

DO NOT BUY FISH FROM THIS STORE!!!! I bought a few fish for my 75 gallon tank and they did great for two weeks, wich is the amount of time you have to return them. I have had this tank set up for weeks and they all started dying, right after another, like dropping dead after i would take one out anther would die five minutes later. And overnight four died. I checked my water and nothing was wrong with it. I notice that one of my fish had ich, he was the last living one, but shortly died. I went back to this place and talked to a so called manager, i dont know if she was one. I told her what happened and she said she had no idea what would have happened because ich is not that agresive and i could not get my $30 back that i had payed for them. And me being stupid got a couple more thinking it would be ok and maybe they died because they all had ich and I didnt notice. Before i even got out of the store one fish droped dead in the bag, they replaced the fish for me, i though maybe it was already dying when they put it in the bag, but was not the case. So after i payed this girl tells me they been having problems with fish dying and they dont know whats wrong with them. Wich made me mad bc the manager had just told me she had no idea what would be wrong, i should have turned around and returned them then but with high hopes i took them home and they have done great for two weeks. Now again they are dropping dead and two of my fish that i had for a year are dead. I am beyond angry they should not be selling fish if they are having problems and for the manager to say there is nothing wrong and an employee tell me after i pay that there fish are dying is rediculaus. She should not be a manager or even work there she was obviously lying right to my face. I always shop at petsmart to buy everything for all of our animals but i will never go back to this store as they are very rude and this is not the first problem i have had with them. If you want to go to a petsmart got to the one in urbana. They are very nice and know me very well as im in there a lot buying things for our many animals i have bought fish there and have never had a problem with them. I talked to someone over there and they were more helpful and I didnt even buy fish from them. They were very apologetic and upset that i had that experience and are going to report this petsmart. Please do not go here, who knows what other problems they are having with other animals if they cant take care of fish!!!!

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RE

Renata Provance

After driving 30 miles to bring my dog to be groomed we were informed that they wont groom him because he has to have relaxers anywhere that smells like a vet. While this is understandable- no where does it say this on their website. Their system apparently flubbed because I put my phone number in and apparently they didnt have it. Did they send an email? Nope. Also the associate speaking with us had a pretty big attitude problem. I work in retail and if a customer was that unhappy I would never follow up a comment about going somewhere else with "You do that." In general I was extremely disappointed with the attitude and customer service. I would highly recommend finding somewhere else to take your animals. If for no other reason then dealing with the people at this particular Petsmart is not pleasant.

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LI

Lily Ye

This was my first time here. People are friendlier. I wouldve rated them a 5 stars but when I took my dog for a claws trim they forgot to trim the thumbs and I had to go back. Also, Im used to the Germantown location which seemed more spacious and bigger store. B/c things seem more cramped I cant quite place whos cleaner, but it wasnt dirty here. Maybe theyll rank higher nxt time.

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PA

Patricia Speiser

Took for my cat to be groomed and was told they are not taking new clients. But I can get her nails trimmed and a sanitary trim which is walk in. So I walked in and the groomer wouldnt be there till later that day and she will only trim the Nails.Awful service.

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CA

Casey Stone

I truly do love petsmart, however, they dont ever have the puppy food we need. Last time we were there we got lucky. Pretty sure they only order 1 bag! Well we got it! PurinaOne Smart Blend Puppy Formula----vredllm? the red bag with the teal band

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GR

Graeme Payne

A typical representative of this chain store brand. They have what I want for our cat. Nearly 10 miles from home, but the next closest location is more that 20 miles in a different direction.

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BE

Ben Witmer

Great selection of all things pet. The groomers are actually pretty Good, if you should need some spa treatment for your dog or cat. Prices are a bit high, as most pet stores tend to be.

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NI

Nia Mootooveeren

I never had a problem with them until now. A new girl was groming my dog ( a cockapoo) and cut him in multiple places , he ( my dog ) whimpers every time we touch him. Im very upset .

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PA

Paul Hill

more dog food choices than you can "shake a stick at". cleanup stations everywhere for any 4-legged bathroom accidents. prices are high on some item things.(avg dog toy must be $16).

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AD

Adam Tolson

The staff is great and knowledgeable but when youre checking out they all harass you about your email address. Makes me not want to shop there.

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MO

Monica White

Sales floor staff very friendly cashiers seem like they would prefer to defiantly be some where else but they are well stock and good location.

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AR

Arwen Creswell

Very great customer service that will tell you anything you want about the animals your looking at, theyre very friendly as well.

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G-

G-Daddy K

Good staff, very friendly, but coupons expire before my dog gets through a bag. Over-all, my dog looks forward to our visits.

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HE

Hedgey Hogable

Bought multiple fish here and I buy all my fish products here, And occasionally food for my rabbit. Never had a problem.

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KE

Kevin B

Clean store, friendly staff. Our dog has a grooming appointment every 6 months or so and they do a good job.

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JO

Josh Kelley

Very clean store with knowledgeable staff. This location has grooming as well as the pet hospital.

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RA

Raymond Gill

We take her dog there all the time people are always nice and prices are affordable

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SA

Samantha Noel

Use Caryn for grooming services. She is great and my dog loves her. Great place!

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TR

Tracy Biriskent

Zimmy in the Grooming is Excellent! Does an incredible job!! Will be returning!!

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TH

Thomas Price

Nice Petsmart, newer store, now my home store, has a Banfeild pet hospital.

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PH

Phillip Underwood

Shaved only half my dog then told us they could not do anymore sorry

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BR

Brandy Plunkard

The people are nice and they had an adoption day which was nice.

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EM

Emily Nichols

Horriable customer service!! I will never shop here again!!!

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HA

Hazmatgamer HD

They dont cut the nails back far enough 5 stars if they did

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JE

Jesse Sampson

They have a nice selection of stuff for all kinds of pets.

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KA

Kathryne Wren

Has what I generally need for my rabbit. Helpful staff!

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MI

mike Farrell

Have everything I need to for my pets food and medicine

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GE

George Chronister

Nice place but small pets are occasionally out of stock

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RA

rachelle johnson

they are great place to buy thing for my fur baby

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AL

Allison Brooks

Horrible customer service. Very rude cashier.

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