Ragged Mountain Running Shop

Category:	Sporting Goods Store
Address:	3 Elliewood Ave, Charlottesville, VA 22903, USA
Phone:	+1 434-293-3367
Site:	raggedmountainrunning.com
Rating:	4.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–7PM 9AM–6PM 8AM–5PM Closed

Location

Photos 11

Reviews 13

Steven Chi

With the staffs watches you run, walk and uses differently running terminologies to guide you in buying the right running shoe, you may think the store is about improving your running experience or perhaps your well being in general. Sadly this is not true. Ragged Mountain Running Shop is all about making profits. They train their sales reps who could analyze your gait and make recommendations that seem scientifically sound. However, when inquiring about the price, I started wondering if I have to have a six figure salary to be a runner. When I asked if they could make recommendations for cheaper shoes online, they called me cheap skate who sees doctors without paying. They further insisted that just as doctors would never provide any service without making profits, the Ragged Running Shop would not give any help that does not lead to selling of their shoes. As a student in the healthcare profession, this is an utter insult to all doctors. Doctors do not see patients so they could make money. We see patients because we want to help. In fact, UVA Health System have financial assistance for those who cannot afford health insurance. When I was in college, I helped to organize Relay for Life. I was touched by many local restaurants who would donate food without asking for any endorsements. The founders of the Ragged Shop,Mark and Cynthia Lorenzoni, pride themselves in being in involved in the local community. In About Ragged Mountain page of the website, it says "Many of our high schoolers are active with civic and church groups and our college students belong to a variety of service organizations and causes. All of them freely volunteer their time to help those in need." (the Ragged shop employ high schoolers and college students). Am I not a fellow citizen in need? I can assure you that any kindness toward me would not have been wasted as I have many doctor friends who are avid runners and would pay anything for a better running experience.

regina rowan-grella

This store and its employees should go down in local history as one of the premier stores for service, patience, friendliness, efficiency, and selection! I went in on a Saturday when a running club was there and the place was a zoo! I had come with specific problems and, for a moment, almost left thinking I should probably come back during the week when I wouldnt have to wait so long to be helped. About a minute after entering the store, Rachael came over and asked if she could help me and thus began an incredible experience with an incredible young woman. She listened carefully as I explained my issues, asked questions, watched me walk, then brought out some shoes. It took many tries to find just the right shoe for fit, support and comfort and Rachael was nothing but efficient, experienced and cheerful as she made multiple trips to the stockroom. I placed my order (which she offered to deliver when it came in because we live in the same area) and left. A few minutes later, I got a call saying that Id forgotten my inserts and Rachael would drop them by. Then, a day later I realized Id left my socks too (Jeez!). No problem. One phone call to the store and a conversation with a delightful young man (who remembered that wild Saturday afternoon) and my socks were tagged and left in an area for Rachael! My husband, who waited patiently while I tried on pair after pair, observed the activity in the store and summed it up well; "If you cant find the right shoes in this place, you cant find them anywhere!" What more can I say?!

Kreela Moore

Only at RMRS did I discover why I was having problems with exercise... The salespeople always check the fit and confirm it with the manager... After 20 years i was no longer a size 9.5 but 8.5 narrow...on top of having two different sized feet.. This came as a shock last year... Yet this year I succombed to the amazon aura and bought shoes online... Bad idea; they didnt fit right... This weekend I tried on the same shoe I bought last year at the discount section, this years model, and several other shoes until i found the correct fit... They were very patient with me. So yes, even if they have a discounted section, you probably will pay full retail... But you get great service... Also, visit between 8:30-9:30 saturdays to get 10% off... I did.

Buddy Nash

Holly cow, after my experience yesterday, i cannot think of buying a pair of shoes any other way, i was there for some time, only because Rachel, the young lady helping me with my fitting and advising on which shoes would work best for me, refused to settle for just any shoe or fitting. i must have tried on 15 pairs, she was so patient, knew the products so well. i came home bragging to my wife. My son is 66", size 14 shoe, flat footed, he will buy his next pair of shoes at Ragged Mountain, i just hope they have size 14 stocked, usually cant buy 14s off the shelf. the prices were more than fair. Bought a pair from them some years ago, wont be years again. Buy local! thanks Rachel,

Walter Leytham

I needed a new pair of running shoes badly. Kelly M immediately helped me find the perfect pair of Shoes. I was impressed with how polite and professional she was. She asked me a number of questions and was very thoughtful about what shoe would be best for me. You can tell that these people are trained to help you find the perfect pair of shoes. Thanks Kelly and the staff at Ragged Mountain!

Chris

The first time I met Mark, he was the furthest thing from courteous and nice to me. In fact, he was one of the most hateful and disrespectful people I have ever met. I would use other words/language but Ill keep it clean. I will never spend a dime in this store and will also advise anyone/everyone I know to do the same. This guy is a real piece of work.

Anne Brown

The entire staff was most helpful, courteous, and prompt. They definitely went out of their way to accommodate me. I had a specific foot issue which was addressed in a very knowledgeable manner. A LOT of time was spent with me getting just the right shoe, fit, and addressing my problem. My feet already feel better! Great experience.

Jada Blinn

Competent, knowledgeable staff watched me run, told me things about my own feet and gait that I didnt know, and took the time to find me the perfect pair of shoes to fit my feet, running style, and budget. Prices are comparable to on-line options. I couldnt be happier with the results.

Will Spinks

I brought my gross feet, beleaguered and broken, to ragged mountain running shop looking for heavy duty arch support on the job (food delivery, walking and driving for 12 hours at a time), and they did deliver. Feels like Im wearing 12 league boots. A+.

Lydia Beyer

Wonderful place to be fitted for a new shoe. The workers are knowledgable, and know what to look for in your form when doing a test run in your shoes. Awesome prices, too if you catch them during a sale!

roderick nasbe

Charlottesvilles favorite running store. Family run. Individual fittings that include assessment of walking/running foot position, to get exactly the right shoe. Small private (free) parking lot in back.

Esteban Panzeri Glas

The staff is really helpful and will bend over backwards to make sude you find the right running gear.

Tricia Nicewicz

The people here are really good at helping you find the right shoes based on your individual needs.