Whitten Brothers of Ashland

Reviews 3

KA

Karl Klein

Well this is the first google review I have ever made. I always use google reviews to get a general understanding of businesses. It looks like some have had good interactions with Whitten, but I did not. I was on the hunt for a white 10-12 Ram 2500 crew cab short bed and they had one for a "reasonable" price. Pics looked good online (all were far away) & had a clear CarFax. I called them up & asked about the condition, & specifically asked if there were any dents or flaws on the exterior that I should be aware of. Carlos, the sales rep for this truck, assured me that it was in great shape & could not see any dents or imperfections.. (Boy was he wrong). So I drive from North Carolina (left family vacation early) to their dealership in Virginia to see it. After test driving & looking over it for an hour or so, I decided I wanted to deal. I made the sales rep aware of all the problems I saw: Dents along both sides of the bed, there were scratches on the bedsides, the paint was rubbed off to bare metal on the kick panels, the doors did not line up with the body, the edges of the doors were touched up, abnormal amount of paint chipping along the bottom, stains in the seats, the interior was dirty, etc. Turns out the previous owner did masonry and used the bed extensively for work... I completely understood that it was a little rough, but was wanting to get the price down to make it fair. They would not move from the KBB "good or better" price, even though I would hardly list this truck as "fair" for only having 82k miles and being a 2012. So I compared KBB online with the options it had to their "fair" KBB printout. Listen closely because this is what they do.. The KBB printout that they show you does not compare to what you may find online.. It was off by about $2k. Their "fair" condition printout was the same as a "good or better from dealer" KBB price. Anyways, I got them down $500 and since I was in a pinch for needing a truck, I decided to go with it. Biggest mistake that Ive made in many many years. Carlos (who I learned was fired a few days after making a deal with me) then mentioned that a $400 add on would be necessary. This was for the theft protection system that they put on all cars apparently.. They are stickers on all body parts of the vehicle.. Turns out these stickers have been there since the last owner (the masonry mud was all over the sticker on the tailgate. thats how I could tell). ANYWAYS, after another hour, I was finally convinced to get a MOPAR max care warranty.... I should actually say forced into that decision. Charlie Brown, (who on several later occasions when working out paperwork was very disrespectful), will not let up on you, no matter what you say, until you finally give in (I should have walked out from the dealership an hour ago). I finally get all the paperwork done. I must also mention that I told Carlos that I would not be able to pick it up until a week later, and that in order for me to sign the papers, I wanted the truck to be fully detailed inside and out. He agreed and also assured that the trucks fuel tank would be topped off. I walk out feeling very unsure about my decisions... A week later I told them Id be picking it up after hours, so I drive another 3 hours after working a 12 hour shift to get the truck. I hop in, and low and behold the trucks tank is on E and the interior is still dirty. I look at the exterior and it has obviously not been cleaned.. Ok not a big deal I guess, until I get home & open the center console & find a receipt from a BODY SHOP that shows exterior dent removal & paint work that was performed UNDER THE TABLE. My main concern was that one of the bedsides had a $400 repair.I observe the truck and from various angles the paint looks hideous. Long story short, this dealership will lie to you & say anything to get you to sign the papers and wont make things right even when proven wrong. Take a look at the bedside in the pics-it does not match the rest of the trucks color. I will never be coming back here again. I should have listened to my gut.

JO

Joe Tapperson

Im not one for saying derogatory things about people or places but in this situation I have no choice. We took our Dodge Journey to Written Brothers because my car had a drain on its battery after them keeping my car for a month they finally fixed the issue which was a module. Once I picked up my vehicle and started it the airbag light was on the dash. I immediately made them aware of the problem and then was informed that the light had always been on I had just never noticed it. Which isnt true at all. They took my car back in and after three months they finally fixed the second module. Now in credit to Written Brothers they did give us a loaner the entire length of time which we appreciated. If this is where it ended I wouldnt be complaining but we found damage to our vehicle which Written Brothers took responsibility for and fixed. After fixing it my car began to attempt over heat when idling so we not wanting to deal with long wait periods or excuses we decided to take our vehicle to Blaines Automotive. The mechanics at Blaines told us that we were missing a 40 amp fuse and asked us who has serviced our vehicle and we explained to them the series of events. They remaining professional did not say that Whitten Brothers did it they did tell us that the only way a fuse can just go missing is if someone removes it. So I can not say honestly that someone at Whitten Brothers removed my fuse so that I would bring my vehicle back but Whitten Brothers is the only service department that has serviced my vehicle from before the problem started to when it began. I leave you to draw your own conclusions. My family and I are extremely dissatisfied with our experience with this dealership and their service department and will not be returning.

DA

Danielle Atwell

We had a short turn-around time to purchase a used mini-van. I searched and searched the internet for a van that fit our criteria. We found 3 and Whitten was first on the list based on that criteria. We live in Northern VA so it was a hike to get down there but we were not disappointed. The van was ready and waiting for us to test drive and they didnt waste our time with any back-and-forth baloney (none of the "let me go talk to my manager..."). We had a quote for our trade-in ready in 10-15 minutes (very quick) that was the highest of the three quotes we had received and was straight from kbb. This quote was well above the carmax quote (but dont let me get started on that...). We werent expecting to purchase the van that day but when they asked the expected "what can we do to earn your business today?", I was honest and told them the amount I wanted to pay for the van, which was about $1300 less than they were selling it for. They met me in the middle and took $800 off the total price. And this was quick - there wasnt a lot of back and forth. We didnt get 5 minutes away when we turned around to come back and purchase the van, knowing we wouldnt get that kind of a deal in Northern VA. Overall, I was very pleased with the experience. They were ready and waiting to help us and they didnt waste our time with typical used-car salesmen tactics. Mr. Jason Grady did a good job that day!