Cotopaxi

Category:	Outdoor Sports Store
Address:	74 Main St, Salt Lake City, UT 84101, USA
Phone:	+1 385-528-0855
Site:	cotopaxi.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM Closed

Location

Photos 88

Reviews 13

Kelsey Reynolds

I am giving two stars for customer service. On Saturday I bought a jacket on sale, and when I came home I noticed it had a huge ugly patch on the left front pocket about 1 inch. I bought it at a large sample sale, where none of the other products I bought were defective. The item was not marked as specifically defective, and it should have either been marked or placed downstairs on sale, instead of in the sample sale. When I came to return it today, the sales girl was incredibly snooty and rude about it. Just from this experience I will not be shopping here again. If a new company wants to start up they should either refund, exchange defective items (or at least LABEL its defective) and then not be a brat about it at checkout. There is nothing I hate more than rude customer service. #gonordstrom

Amy VanderVeur

I ordered two Del Dia- Im Feeling Lucky Daypacks (which I love how fun and random the colors are), and the day after I ordered my bags they had a promo that if you spent over $75 you would get a free Del Dia Dopp kit. So i emailed the company and asked them if they would honor that and give me the free bag and they didnt even hesitate to say yes! It is so refreshing to see that kind of amazing customer service and kindness!

Newt G

I bought the Libre Sweater off Kickstart. The sweater has a stitching problem and I wanted to return it for an exchange. Their return page does not recognize me as a buyer and THEY WILL NOT ANSWER THEIR PHONE!!! CUSTOMER SERVICE IS NON-EXISTENT! The people In their retail store, right down stairs from the office, tell me that they are indeed up there...ANSWER YOUR PHONE!

Nicholas Coleman

Amazing company with outstanding products! During an internship in Washington, D.C. I was constantly asked where I purchased my (Cotopaxi) satchel. Whenever I communicate with their customer service team, the response is always quick and exceedingly helpful. Great company worth supporting.

Kari Patterson

Stopped by on a whim because the strap on my backpack was broken. Super pleasantly surprised by the friendly staff and immediately purchased a Nazca 24L for my daily commute and gym needs. Free water bottle with my purchase was a really fun and exciting touch.

Gry Wheaton

I ordered some stuff online but mistook colors and drove to the store to trade my goods. It was super easy, the store looks great and the people working there were super friendly. Also, their sleeping bags look amazing!

McKay Thomas

One of the great consumer brands of the last 10 years. Their llama icon is synonymous with the spirit adventure and their gear dots the worlds greatest, most remote and even dangerous destinations. Highly recommend.

Roman Kuprov

The store is friendly, but they never pick up their phone. In fact, they just straight forward it to the voicemail which, in my case, lost them money twice.

Chase Anderson

Company with a wonderful mission, driven by wonderful people. The quality of the gear is great, and so is their impact on the world.

Tony Edmonton

Great gear, great people, and an even greater mission. Thanks so much for all the help, guys.

Eston Humphrey

Great stuff and one of the best companies there is. Great business model.

Kenyon Scheid

Great place. Very friendly people. The gear is awesome

Chad Thornley

Great products and friendly people!