PC Laptops

Reviews 3

SA

Samuel Russell

I went in to the store they were super nice when they asked what I needed then they got on the computer to build the "ideal" computer. as he was imputing info I asked for the basic price without any add ons and they stated that he is going to put the info in. until he had given me the who computer breakdown did he give me the price. I was anxious about the purchase and it is my fault that I went through with it. I called that same day thinking to stop the process they said they would have the sales man that I worked with call me. I even got the email saying that they would contact me. I never got a call. so I go on monday the next working day that they said the computer was there. I go and get it, and foolishly think well the computer is here so I cant really do anything about it. The salesman was busy again and the tech said that the sales questions would have to be for the salesman. He was busy at the moment. I take it home. I wish I hadnt. the product is amazing but once it really dawned on me how much this thing is going to cost me I take it back. so I made it home for around 20 min and drove back they told me that they couldnt do anything about it and they would be a restocking fee so I would be paying for nothing. after reading through the contract it was a different fee not restocking but amounted to the same. one thing that bothers me is that the salesman wanted me to keep it for a few more days. Then after reading the contract I read that if I kept it for a few more days there would be more fees that Iwould have to pay. so I was able to work it out that I would get all of it refunded except for the fee and for the products that go along with the purchase costing around half the price of the computer. I tried to use my computers to pay that off and it was only able to pay for part of that amount. I then have to pay around 500 they wouldnt take any of my computers for trade-in for the services. I had them put those services on one of the computers that I brought for trade in. So I go through with it because I know that we can make the payments for this. I dont like it since I am losing a computer and paying for it too. I then get a bill in the mail for the total amount a few weeks later but not of the 500 it is for the computer. and one thing that was never told to me is that I am getting a credit card for more than the amount of the computer. never was that mentioned. These salesmen are nice they are great at being salesmen but not telling me that I was getting a credit card is messed up. I cant afford to have a revolving card on my credit a loan with payment. I call to talk about it being a credit card and I know they dont close for a few hours and either Im talked about at the store or the person who answered was lying because at 6 when I called I asked for the manager and the assistant manager said that he isnt there then asked my name then said that the salesman that I worked with isnt there either. So now I am waiting for a call that they told me a couple weeks ago that they would call me.

A

A Private User

Wont catch me there again! Video card went out on my HP PC running Windows 7. Called Orem store on a Thursday, they said they could look at it in about 4 days (backlog due to removing viruses from lots of computers), I dropped it off there that afternoon, they said theyd call me when they knew something. The next week I hadnt heard by Wednesday, I called them, they still hadnt looked at it. I called them Thursday, they said they had run diagnostics Wednesday night and someone would call me about the results. Friday morning I hadnt heard from them, I called them, they said it would be ready that afternoon, I picked it up that afternoon, took it home and fired it up that evening -- things were again showing up on the screen, but now there was no sound! Called them Saturday morning to tell them the problem, they said bring it in, I got it there at 11:30am and said Id wait there. They were busy that morning, but eventually got to my computer and ran some tests on it, said a sound driver wouldnt install, might be a corrupt Windows OS or collateral damage to the motherboard when the video card went bad. Said they could back up my data and try reinstall of OS (I would have to reinstall all my application programs), I said do it and waited until about 5pm for the results, which was that even after a fresh install of Windows they couldnt get the driver to install. At that point they expended a fair amount of energy trying to sell me an $1,800 package of computer, warranty, etc. (to replace a HP computer that cost about $450), I said Id think about it and call them back Monday, took the computer home, started it up so I could move the backed up data files to an external hard drive before abandoning the HP. WAS SURPRISED TO FIND MY HP NOW BOOTING UP WINDOWS VISTA! To summarize: Strike 1 - during this whole episode, I never received a phone call from them -- I had to make the phone calls to followup. Strike 2 - after replacing the video card, they sent the HP home with me without checking to see that sound was working. Strike 3 - they sent me home with Windows VISTA installed on a computer that I brought in running Windows 7. Strike 4 - they were very aggressive trying to sell me overpriced hardware & service (as I consistently noticed in their dealings with other customers and prospects that Saturday between 11:30am and 5pm). Strike 5 - throughout that Saturday I spent there, it struck me that a fair amount of the energy and enthusiasm exhibited by their staff was more oriented to things other than being careful and focused on technical service (levels achieved on games, for one example). Then, later on, I learned that the PC Laptops operation is descended from Super Del and has maintained his business model. So, I wasted over a week of time without a working computer. UPDATE 24Feb2012 -- a positive note: manager called me, apologized for the bad experience, wanted to know what he could do to make it right, offered to refund the $254 I had paid -- which he has done. I appreciate the gesture.

BL

Blake Stowell

True story. I went into Best Buy to have my desktop serviced by their Geek Squad. I brought it there because I bought my HP desktop there three years earlier. It had a hard drive failure and it needed to be replaced. I walked in and stood near the Geek Squad counter for five minutes. Mind you there were several Best Buy employees walking around with seemingly nothing to do other than talking to one another and joking around. After five minutes a Geek Squad employee walked up to me and said, "how can we help you?" I told him I needed to replace my hard drive on my computer to which he asked, "And do you already have a reservation with us?" A reservation? Really? Was this fine dining or a computer repair? I gave them my name, email, phone and address and sat down in their waiting area. Apparently they expect customers to have to wait on them for so long that they have a waiting area. After waiting for at least 20 minutes with no one helping me, I finally took my computer and left their store in frustration and drove directly to PC Laptops in Orem on State Street. Within 5 seconds of walking into their store I had an employee welcome me and offer to help me with my computer. They got me set up and I was out the door within 5 minutes. Funny how at PC Laptops they dont have a waiting area because you NEVER have to wait. They help you immediately. I had my hard drive installed and ready to go within 4 hours. PC Laptops has earned my computer repair business for life. I will never waste my time going to Best Buy for a computer repair ever again. My two experiences could not have been more different. My computer is working great, is super fast, and I couldnt be happier. I believe in recognizing great service when I experience it. Well done PC Laptops!