NAPA Auto Parts - Rpm Auto Parts

Category:	Auto Parts Store
Address:	110 E 400 S, Orem, UT 84058, USA
Phone:	+1 801-226-6300
Site:	napaonline.com
Rating:	4.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM Closed

Location

Photos 15

Reviews 22

Kim Josephson

If there were zero stars, that would be NAPAs rating. My husband and I had HORRIBLE experiences here, yes that is plural. We bought a part from this store, and then had it go bad 5 months later and were trying to use the "Lifetime warranty" on the part.Weve had the door slammed in our face twice, as their store hours online are incorrect and they close at 5 p.m. not 6 p.m. We unfortunately showed up at 4:58 to find the doors locked , then were yelled at and told the fact that our car was in pieces so that we could get the bad part out and bring it to the store, didnt matter. Then when the part was taken back a second time, they "tested" it and said it was fine and would NOT honor the warranty...This is now twice that my husband had to put this part (the starter) in and out of the car..Hours and hours worth of work.. HORRIBLE CUSTOMER SERVICE and worse, they arent willing to honor the warranty of their products..BEWARE!

Jared Surganovich

We use Napa RPM all the time for our business. The guys are great. I usually work with Brian and sometimes Julio, but it doesnt matter because they take care of us. Very friendly and helpful. If they dont have a part, they find a way to get one to me. Their delivery drivers are fast too. I read some reviews on here and I think that the biggest thing that anyone needs to remember is that these guys arent the diagnosing mechanic. So if you dont give them much information they can only do so much. If I say that my brakes are bad and they help me order new brake pads, it isnt their fault if the real problem was that the rotors were warped and need to be turned or replaced.

Josh Powell

I always have good luck finding difficult parts here. After going to 5 other places looking for a bearing for my furnace, the guys at NAPA were so helpful. They looked through their whole inventory, and found bearings, but not in the dimensions I needed. (for context the other auto parts stores wouldnt even look). Anyways, after they couldnt get the size, they referred me to a specialty shop down the street. I remember one employee was extra helpful, I think his name was something like Ruben, but I dont remember exactly

A Private User

They over charged me from the marked price by 5 or so. Not something I argued to clarify with them. Make sure to check the prices they charge vs the prices listed! The guys were very nice, gearheads enough. The store was clean but everything looked a bit old. The place is tiny.

Rich Shriber

The only place that will sell spark plug boots separately for my 2014 Cruze, which saved me from having to buy a whole new $100 coil pack. They were out of stock so they had them shipped down from salt lake within a couple hours. Im very impressed with their service.

Dallon Bendorf

Fantastic customer service, and on the rare occasion that mistakes are made or parts fail, they always take care of their customers first. Brian in customer service has always been particularly enthusiastic and helpful with everything.

Hans Peterson

Thought I needed a new battery, and was quoted almost $200 for one at the dealership. Went in to napa and was helped by Brian who charged my battery for free! Napa "know how" rocks, and thanks so much Brian you made my day

Biggs Lew

who goes here? I never seen people in this place when I drive by. staff are unhelpful and unfriendly. Not sure how they stay in business at this location.

Andrew Shelton

They stock a good variety of parts for my boat trailer. Hubs, bearings and seals. Julio has the experience and expertise to find your parts!

Gavin Fothergill

Had a great experience, they had the part I wanted when three other well known auto part stores did not stock the part locally.

Russell Daley

Great place, very helpful employees. I go in often and they have been helpful everytime.

Richard Braithwaite

These are the Pros for all your needs. Not just a bunch of 6.00 an hour kids!

Jonathan Emerson

More helpful then ORiley and autozone. They also have price matching.

Jake Merrell

Great products, however they are a little spendy.