AT&T
| Category: | Cell Phone Store |
| Address: | 1451 US-77 #100, Waxahachie, TX 75165, USA |
| Phone: | +1 972-937-0648 |
| Site: | att.com |
| Rating: | 2.2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–6PM |
Location
Photos 10
Reviews 20
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A Private User
I went in at 11:30 to swap out a phone and get everthing transferred simple right. No by 2:30 I was done but charged me a re stocking fee ok fine but I did not bring any funds with me thought it was a easy thing. Do I called art on line made the payment over the phone because I did not have a phyisucsl card on me to cover the fee that was not good enough so my Rep said lets get them to put a note on your account to waive the fee. Ok we did that. Now the store manager not only would not come out to talk to me but told my rep I needed to pay it in the store no matter what ok now Im mad. So he held my cart open for 24 hours I called into art told them all if this and files a formal complaint. What a jerk
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A Private User
I am about to make my 5th trip over to this store in an attempt to switch an account from Hawk to ATT prepaid. I fould out on one of my trips that no one can help me except the sales person who originally took my information because they do not share account information with one another in this early process. Im not sure I want to be part of an organization that has this big of a problem with commission stealing between associates. What does it say about how my account will be handled when I have an issue in the future? It seems the sales end is managed more to benefit the associates than to benefit the customer.
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Ryan W
I live in Waxahachie tx at pinto dr. At&t has not only the slowest Internet I have ever had in my life but it gets so bad my TV service through them skips frames. The only reason I stay with at&t is because they have a monopoly on my housing district but other than that its expensive and really slow.. oh and costumer service is like talking to a brick wall. All they do is repeat how you can fix it online at the website.
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Adam Foley
I approached the front door of this location only to have an employee block the door and say "no dogs allowed" despite the fact that mine is a service dog and the employee violated the my rights and the law. I will now drive to Desoto for any business I need to do with AT&T. Clearly the employees at this location need training on the laws pertaining to the ADA...
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A Private User
Unable to schedule appointments after 5:30pm though open till 8pm?? Associates dont know their products or services in depth. No technical support for even general questions. Expect the same knowledge that a big box store would provide. I.e. Yes we have this or that in stock, you can find it over here. Would you like to purchase one today?
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A Private User
I received new phones in the mail that were defective (Samsung Solstice IIs, both mine and my husbands kept powering off by themselves). Everyone there was friendly and pleasant, I was helped immediately by Chris, who exchanged the phones and solved all my problems! This is the Waxahachie Crossing location, not the store in the 500 block.
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A Private User
Worst customer service experience in my 20 years of being an AT&T customer. It was so bad we finally walked out and saw the manager, Gabe, high-fiving another employee at how rudely he treated us. Done with AT&T. Will never be treated that way by a company we pay a ridiculous amount of money to monthly.
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A Private User
Wasted a half day for nothing. Too many employees and no support when in the store. And all the other non helpful employees would laugh and snicker at the guy helping me everytime he left the room. His name was JT. I am sure there is some workplace harrassment going on in this store.
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A Private User
Clarence at the waxahachie location was very professional and curtious to me. I came in for one item and bought another. Great service. Thank you AT&T for good employees..
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A Private User
Some employees arent customer service savvy. Just there to work. Maybe because Im a lady but I like to feel connected. You get it? Connected. Just sayin.
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A Private User
10 people on staff in the store right now and only 5 customers and Ive still been waiting for 15 minutes... Not cool...
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A Private User
Ask for Octavio. Very patient and does his job the right way. He knows what hes doing.
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A Private User
Not so friendly service. Sometimes good and sometimes seem not to care.
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A Private User
Veronica was a HUGE help & very patient....thanx Vern! :)
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Leah Tennery
Great and fast service. Very helpful employees.
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A Private User
Good service can get what you want here
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Clint Costlow
associates not real knowledgeable.
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Thomas Wilson
Good service if theyre not busy.
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Abel Muñoz
Clean and professional staff.
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D Ray
Major suckfest
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