Baskin-Robbins

Category:	Ice Cream Shop
Address:	1400 W SW Loop 323 #120, Tyler, TX 75701, USA
Phone:	+1 903-630-7005
Site:	baskinrobbins.com
Rating:	3
Working:	6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–10PM 6AM–10PM 6AM–9PM

Location

Photos 30

Reviews 13

Marisela Melendez

If I could give them 0 stars, I would. I placed an online order for a birthday cake 2 weeks in advance to give them plenty of time to make it. When I arrived today (06-13-17) to pick up the cake, it wasnt even made. This cake was supposed to be a surprise birthday cake for my husband today. Manager wasnt available to talk to and employees couldnt give me a refund for the order. Baskin Robbins really dropped the ball on this. My kids were expecting cake and to surprise their daddy, but now, I have to break the bad news to them. Very disappointed. Employees gave excuses for the reason why the baker didnt do their job. This is inexcusable, ESPECIALLY when I gave them PLENTY of time to make the order. So, thank you for ruining this special occasion.

Samuel Martin

I ordered 1 dozen assorted donuts, and 3 large koloches. Went to the window, the total was $8.99. Gave the cashier my card, and she handed me the donuts, then she gave me my card and receipt back, afterwards closing the window without saying anything. I sat at the drivethru window for another 2 minutes before she finally came back, and she asked "what can I do for you?" I told her that she forgot my koloches, and she said "oh Im so sorry". They were sitting in a bag right beside the window, and then she wanted to charge me an additional $8 for the 3 koloches, after she already told me the price for my total order (the person who took my order, even repeated my order back to me).

Dennette Rae Harper

I love Baskin Robbins and their ice cream! Unfortunately this location fails to provide the proper product to make certain items that Baskin Robbins offers. I have been to this location several times and they have been out of ice cream and today I was told that the syrup pump was not working therefore they could not make a cappuccino blast. I keep giving them a try but I think today I will no longer be a customer of Baskin Robbins. I hope they can figure out the issues and get them corrected for their future business

Tim

Worst location you could ever go to. Never have the flavors you want out. Always an excuse of why they dont. They will lie and say they are out when they just dont want to thaw out any. Horrible communication with people. I wish this place would close down. I spoke to district manager about a year ago about the horrible experiences but things are still the same

Michelle Kerr

Used to be awesome! Got donuts almost every Saturday. Gone downhill fast in the last few weeks and seems to be under new management. Lame selection, customer service sucks, just a different experience than when they first opened. Disappointing.

Teresa Rice

The Baseball nut with swirls of raspberry and cashews is AWESOME!

Vicki Lewsader

I like their ice cream flavors and the Dunkin doughnuts.

Kodi Harvey

Got an iced chai today...its bad.

Taro Meron

Worst service i got in DD

Linda Rimmer

love, love, love!!!

Melinda Smith

Terrible service.