Category: | Cell Phone Store |
Address: | 1534 E Southlake Blvd, Southlake, TX 76092, USA |
Phone: | +1 817-421-2832 |
Site: | t-mobile.com |
Rating: | 2.8 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
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Diane Anderson
I went in the other day and the guy behind the counter was convinced that my phone was broken. But I was having data issues, and not text or talk issues, and another family member was having the same problem. After I left the store I called T-Mobile directly from my phone and the representative said this was an easy fix, that the data was coded incorrectly for my plan, and that the guy at the store should have been able to see this and remedy it quickly. I just feel like the staff here is not well trained. I almost went and got a new phone, but luckily the T-Mobile national phone assistance guy knew what he was doing and fixed it in 5 minutes over the phone.
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David Martz
Horrible customer service from Management. They have the wrong person in charge. Had a phone delivered there from TMobile. Manager refused to make exchange even after Customer Care from TMobile spoke with him and told him to exchange the phone due to my being a long time customer. Manager refused to follow requests of TMobile Customer Care and refused to exchange the phone even to them. TMobile now has to resend the phone to my home due to his refusal to care or listen to the very company that employs him. They are only getting the one star because I had to select it to post review. The manager deserves no stars for this store.
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Mark Beville
Purchased an IPhone 7 about 60 days ago...the camera stopped working. I went in to the store and was told that the only way apple warranties anything is with a deductible. I said that couldnt be true and the sales guy handed me the phone as to gesture that I should call apple. I called tmobile customer service and they informed that was incorrect, that the phone has a 1 year warranty. Then better yet, I went to the Apple store and they replaced the phone at no charge. The two guys were rude...did not address my issue, just tried to sell me a speaker. I am paying this phone off tomorrow and headed to verizon.
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Thomas Baxley
Worst service, very bad climate and place to work. The company mistreats employees and has unfair labor practices. Often clients are refereed to apple instead of being helped in store. The store has very poor values and ethical practices. Often employees will attempt trade in on customer devices without warning the customer that there are other fees and hidden costs that they will have to endure. Employees are encouraged to sell unlimited prepaid to foreign customers so that they can be paid commission instead of offering prepaid rate plans that are available to the customer at time of transaction.
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Mahesh V
Went there to enquire about the plans 5 mobile offers. The rep was very attentive and helpful and answered all my questions (and there were a lot of questions I had for them). Also gave me details of some of the promos I was unaware of which made it really tempting to sign up. Funny thing is this store is located next to an ATnT store and I could not help notice the coincidence that they were like literally competing each other side by side for customers. . :)
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Jessica Sparks
The whole Samsung recall has been a HUGE headache. Huge! However Bruce has been wonderful helping us through the process. Not sure why this location has bad reviews. Both times weve visited the store to handle the Samsung issue Bruce, and his coworkers were attentive and informative. Its rare to come across a customer service rep who enjoy what they do and who are friendly.
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Lilly Siakasone
Waited almost an hour with no assistance. Only one employee and one other customer in the store besides me. Do they not know how to multi-task? Or does it take an hour to assist one customer at a time? If thats the case, maybe there should be more than one employee working, especially on a Saturday.
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Rolando Lequerique
Came in with a simple issue and Jonathan not only took care of it really quickly, he was patient and knowledgeable to sell me a new phone, also adding another line to my existing plan. Hes a great asset to your Company...please let him know we appreciate his professionalism.
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connie cozby
Southlake store #4103 Jacob E. provided great customer service, very knowledgeable, positive attitude. Very clean, well organized store. 5 star all the way. This is the second time Jacob E. Has helped me out too. Good to see same company rep when you go in a store.
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John Cedillo
Went in to upgrade my phone and the person working, Connor, was very helpful and answered every question I had. I got to the store pretty close to close and Conner took the time to help me understand my upgrading options and find a phone that fit me. Five stars!
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Rick Lequerique
I had to return to the store with a question (my bad) and Nathan was kind enough to interrupt his break to assist me. He was very courteous and quick to identify the issue and fix my screwup. Kudos to you for hiring amazing employees like Nathan!
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Brian Blain
Absolutely the worst customer service ever! Went in for simple help with my voicemail and she told me to go down the street and ask Apple! Wow I felt like my kids knew more about their product yhan they did.
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Anthony Nwedo
Called into customer service and they left a note to give me a free sim card...and they wouldnt honor it but got the sim card at the corporate stay away from 3rd parties no help at all
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alicia keys
The T-Mobile here are all liars, their Manager Andres refuse to talk to use. He also said that his District Manager Robert Sheffield does not care about 1 familys issues
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A Sneed
Rep gave bad information when we purchased two new phones and added a line. Now we have to pay more to fix the problem that we didnt do.
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Connor Patton
This store is the best place to go if you want a friendly staff who actually cares about your situation and values your time!
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David Baxley
Staff was very helpful. Answered all my questions. Took their time too. No rushing to get on to the next customer.
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clifford dunkin
My account has been hacked twice through tmobile server in the last 3 months, they have major security issues.
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Sarah Phillips
So helpful! Ask for Bruce or Conner Quick service, went above and beyond. Very friendly.
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Loren Mathis
I always end up waiting here. No sense of urgency.