Yakety Yak

Category:	Cell Phone Store
Address:	3930 Glade Rd #103, Colleyville, TX 76034, USA
Phone:	+1 817-399-1000
Site:	yakitupdfw.com
Rating:	4.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 21

Reviews 8

John Bechtel

You dont see this level of honesty everyday! I called because my charging port is getting loose and having difficulty charging by battery. I asked if this port was replaceable. Talked to Daniel Daniel said he gets lots of calls about Samsung Galaxy Note 3 charger ports going bad. He said that there is a user-replaceable port sold for just this purpose. However, after numerous replacements, they have yet to see one that doesnt have problems. This port does 3 things: charges battery, powers the speaker phone and conveys audio signal like for music/videos. In every instance, 1 of these 3 doesnt work. He gave me a few recommendations, e.g. getting a new phone, charging separately, etc. Not the best of news but Id rather someone be honest and truthful so I can save time/$ and make good decisions than have someone just take my $. Impressive. Definitely will contact this company again for repairs on other family phones and a new phone for me somewhere down the road (or sooner if I cant get anything else to temporarily work). Im sure owners set the policy about responding to phone calls and turning away customers - and I read other reviews where the owner is customer focused - so this is just more evidence that this is a great shop for cell repair and probably sales. I look forward to doing business with these guys in the future but honestly, I hope its not too soon. I like upgrading my phone because I WANT TO, not because I HAVE TO. :)

A Private User

I recently bought a Windows 7 phone. As a previous I-Phone user, I expected my PC and Windows phone to sync seamlessly. "NOT SO!" The real problem was based on the new technology and lack of knowledgeable support with ATT, Samsung, and Microsoft! ATT was best but still not capable of getting my Contacts and Calendar to Sync with my new Focus. You’d think Bill Gates & Company would have been a little more proactive prior to lunching what is potentially the best technology in the market! Ultimately, in frustration, I took the phone and laptop to Yaketyyak. Peter Shirley got my “Samsung Focus” running and synchronizing in about 30 minutes. What a relief after having spent 5 hours the previous day going through three tiers of customer support, with three different vendors! Pete also provided a number of great web sites to help me maximize my phones capabilities. It’s always great to find a knowledgeable provider and Yaketyyak will be my first stop when it comes to any of my communications needs! THANKS!

Lauren Cook

Ive taken my iPhone 6 here to be "fixed" multiple times. However, all that happened to my phone was further damage. The first time my cracked screen was repaired a week later the screen began lifting off the phone (Ive been an iPhone user for many, many years and never seen this happen) this in turn caused my screen to crack at the edge. When I took it back in they charged me for another screen repair because the phone had been "damaged." The phone screen did this lifting THREE MORE TIMES. In addition, my home button repeatedly would slide up and under my phone screen. I spoke with the manager who assured me that his staff knew what they were doing and it was probably the phone itself that was damaged. I just took my phone to apple and upon taking it apart, they found 4 screws completely unscrewed just sitting inside the phone, as well as a plate that is housed behind the home button UNDER THE EAR PIECE AT THE TOP OF THE PHONE. Lousy service. I spent hundreds of dollars at this store. Wont ever be back.

Don Springer

I was met by General Manager, Daniel Harrison in his store recently. He patiently discussed with me in great detail my cell phone options and even did a better job of explaining my AT&T account options than a seasoned AT&T agent. He never pressured me to purchase from him or give the appearance he wanted to rush me out of the store. Based upon his excellent technical understanding and apparent high level of integrity, I felt much better about making a 2-year commitment to AT&T and knew which of the iPhone options I should select. He did not make a dime off me but if ever I need a cell phone repaired, I would drive straight to the Yakety Yak Wireless location. I will also share this with my friends and family needing cell phone repairs. Thank you Daniel Harrison, you are a refreshing anomaly in the cell phone business.

A Private User

Excellent customer service here. I had an older phone that was refusing to charge, and after getting NO help from my service provider (the Sprint store right across the street) I went to Yakety Yak and told them my problem. After trying to charge it on an in store charger, and even replacing the battery, they notified me that my particular brand of phone was notorious for having its charging port break, and thats what had most likely happened to mine. Then they showed me their selection of new and used phones and informed me of the pros and cons of each and every one I was interested in. I was very impressed by their knowledge of every phone and the sincerity with which they solved my problem. I recommend this place to all of my friends, as they can help you with all of the major phone service providers. Thank you Yakety Yak!

Tony Bui

Found this place after a Google search and pretty glad I did. Ended up trading my phone in for store credit since it was closer to what I think is a fair offer than what they offered me for cash. I used the credit towards the purchase of another phone. The phone I thought to be quite over priced compared to online merchants (even with shipping) and used phone vendors. The phone was in amazing condition and they had guaranteed no water damage and a clean ESN which is I didnt have a problem purchasing from them. Customer service was top notch and had a unique sense of trust and integrity. They are also an authorized Verizon Wireless retailer so they activated my phone right away so that was a definite plus! Overall, I had a great experience would will definitely come back. Just..reconsider some of your pricing.

A Private User

My iPad2 is less than one month old. During a business trip the screen got horribly cracked when the smart cover popped off at first impact. A coworker told me about Yakety Yak and Im glad. Apples lousy customer service had one and only one solution. I pay them a reduced $300 to replace the ipad2 with a new one. Yakety Yak did the repair for just under $150. They were very clear up front on risks and potential limitations on the repairs. Those limitations made sense given a dent in the case. They also counseled me on the lack of protection offered by the smart cover. Ended up with the repaired ipad and an otter box cover from them. They even installed the otter box cover (not that easy) for free. (before and after photo uploaded) Well worth the price. Great service.

cai slota

I have seen this place open for many years but, had never needed the service. Until the one day I take my iPhone out of its case and break the screen! I searched around for the best deal in the DFW area and this was by far the cheapest. I was also going out of town the next day and they were able to get me in late and repair my phone in an hour. A great service and a great price. Just hope I dont have to come back! EDIT 12/14: Dropped my phone again and went back in for repair. Great service as usual and very informative. Gave them my phone and had it back in just over an hour and they included a screen cover.