Verizon

Category:	Cell Phone Store
Address:	1489 W Pipeline Rd, Hurst, TX 76053, USA
Phone:	+1 817-595-0362
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 26

Reviews 16

Aaron Montesdeoca

Very unprofessional and careless. I had SIX lines of service. One of my lines was carelessly removed by their rep (Tristan) without my authorization. He didnt follow the proper procedure to verify identity either. Not only did Tristan remove one of my lines without my permission, but then lied directly to me when I went to the store by saying that he spoke with me over the phone authorizing the line to be removed. The lies just starting spilling out after that! I asked Tristan, "when you spoke to me over the phone did you ask me for a password for the account?" He responded, "No." I then asked, "Did you ask me for the last digits of my social security?" He said, "No, because you said you were you." So now these days anybody can be anybody as long as you tell them thats who you are OVER THE PHONE??! Its one thing to make a mistake and apologize for it, but the fact that the mistake was accompanied by lies makes matters even worse. After the tissue of lies kept spilling I pulled out the call logs from of my account to show that no-one ever spoke to me around the time of the transaction. The store manager, Jesse, then interrupts the conversation and tells me, "Im not going to let you attack my rep" and dismisses him from the conversation. Jesse, who at this point seems frustrated and annoyed by me, pretty much says "so the mistake has been done. At this point what would you like me to do to fix it, because ultimately we have the legal right to put it back on your account since it wasnt authorized to begin with." I ended up walking out of the store heated and decided call Corporate Headquarters instead. I couldnt believe the way I was treated. Pretty much called a lair and definitely not valued as a customer that pays over $450 a MONTH for service. In conclusion, I will be looking for another cell phone provider who will do a better job to protect the privacy of my account and who can provide better customer satisfaction.

Adam Pilarski

Youd do better with 2 cans and a string. Verizon workers are previous t mobile employees that got fired. When trying to talk to someone in person at the store I never spent less than an hour. The final time going to the store they gave me a number to what they said was a customer service representative but ended up being a woman with a pack of lies that constantly would interrupt me. Who when threatened with my lawyer hung up on me. Also I had to use my dads phone to call because the point I was at my phone could no longer hold a connection on a phone call. Never in my entire life have I had worst customer service. In the military we called it hurry up and wait. Verizon is more like is it fact or fiction but lets take the day off from work to find out why my phone broke down the second time this month. Once I was in the store probably the 5th of the month my phone had been dropping calls, an hour of my day goes by and "the expert" who couldnt tell you the color of the red truck said it had only dropped 3 calls this month.. that number should be zero guy. But his response was as usual he cant do anything about it. Anyway I can go on and on about the multiple occasions and days wasted at that preschool. All to say I am no longer with Verizon and God help you if you are.

N Cortez

Beaware, they lied just to get you to buy anything, read the small letters before signing. I was only suppose to pay taxes for an iphone if i turned in my old one, now i look at my plan and shows i am paying for the darn phone, thats not what the verizon lady said. I lost my old phone which i could have sold, and now i am paying for this one for 2 years at full retail price. Sneaky bastards, thats not how you treat a costumer.

Brian Sanford

This store location is a Rip OFF. They sales guy lied to me just to make a sale. He was supposed to cut additional cost off my bill when i got it. Told me not to freak out when i got the bill and call him he would remove the additional cost. This bill was $371 they removed $35 WOW. That Helps. What a Ripp Off. When this contract is up I WILL BE CHANGING PROVIDERS BECAUSE OF THIS. lies lies lies.

Jennifer Prien

I went in for some customer service, walked out with a piece of paper and still having to do it by myself. If I take the time and effort to go to store, you should give me some customer service. The customer service over the phone was extremely nice and way more helpful to this person. And there was nobody in line so I dont see why they couldnt help me

Bryce Ray

Very friendly staff! I came in knowing what I wanted and just needed a few questions answered ! Was able to pick up the phone and take advantage of holiday promotions that saved me money on my bill. Formerly a T-Mobile customer and true you pay more for the service but its worth it. 5 stars!

brYan williams

Android razor phone battery overheated and ruined screen only a year after it was bought new. Verizon said they couldnt fix it and only offered to sell me a new phone at full retail price ($500). Was only willing to fix once I went to ATT and cancelled. Not impressed.

Cameron Howard

HORRRIBLE Customer Service OK so you have to wait for about 30 min for some one and then when someones available they ignore you and leave what kind of shsssh is that and then when you finally get someone to talk to they have a bad personally...... This store is. BS

Christi Janecek

The Verizon team members at the Hurst store were able to fix a problem 4 different tech people couldnt. They took their time and tried multiple things until they fixed it! I will do all my Verizon business through the team members at the Hurst store!

Veronica Steudeman

If you want better service then what you have go here. Not just Verizon but this store! This group of amazing people will do everything they can to help you with anything you need and great atmosphere here. Smiles when you walk in.

Thomas Woods

I have purchased 2 tablets and 2 smart phones from Jason ODell at this store. He provides excellent customer service and feedback on the products he sales. I would recommend you go and see him for all of your wireless device needs.

Mitesh K Thakkar

Verizon is my place:)its comfy and the staff is very kind and helpful.Whenever I go they always help me throughout my visit for I love Verizon!!!!!GO VERIZON WOHOOOO!!!!!!!!

A Private User

Worst customer service and completely over priced. Overage for data? I think Im going back to T mobile off rufe snow in NRH for 49.99 a month unlimited

robin garrison

I simply wanted to talk to someone in the store. Their phone system will not allow that. I must type in a current number. This was a FAIL!

Terry Luckett

New manager, Terry, was very helpful and professional. Answered all our questions and made out visit a smooth one, thx.

Trisha Kirkland

Always had great service. Jason is awesome, always helps my non techie husband no matter how small the problem.