Seconds & Surplus Building Materials

Category:	Building Materials Store
Address:	124 E Arapaho Rd, Richardson, TX 75081, USA
Phone:	+1 214-239-3131
Site:	secondsandsurplus.com
Rating:	3.6
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 11AM–6PM

Location

Photos 100

Reviews 9

Steve Monson

S&S gives the impression you can save money but what a nightmare to work with, even with their finance company which was a whole other story and should have been a sign to go elsewhere but like everything else we found with S&S, they dont care. Employee "L" we found out later has a reputation for being an idiot and messing things up. Our order was placed for kitchen cabinets with her at the beginning of last Nov. Expecting a 3-4 week turnaround we were surprised to hear her say it would not be done until the week of Christmas. Our Contractor called S&S manager and we were told they would see what they could do to speed it up. Fine, even though we knew nothing would happen (and we were right). Right after Christmas, a call was made to find out where our cabinets were, "L" said it would be mid January and that she never told us it would be Dec, even though she told us and our contractor the same thing, just denials no apology and through the process never taking any responsibility. Eventually the cabinets came in and they were wrong. The one thing we told her we wanted was easy close cabinets and drawers, none were done correctly (she blamed our contractor stating he approved it, contractor never gave any such approval). One of the cabinets wasnt even close to a fit so our contractor had to recut and fix the cabinet we just paid for. L and the management were not concerned and never was there an apology or an effort to correct their horrible customer service. In fact one of the frosted glass cabinets was scratched and they were to replace it, a month later we called to get a status and were told by "L", "Oh I forgot". Again no apologies or efforts to make amends. This was our first and last time using S&S. I am appalled at the horrible staff working there and the fact that other people know who we are talking about says a lot about how poorly managed this store is, apparently this employee has a reputation for bad service and nothing has been done about it. You would think with such a mess made by their employee, management would have at some point reached out to at least apologize. The cost would have been worth it for good service and a good product (which we got neither) but what little if any savings might have been made in using them was not worth the long frustrating process. Now I know why so many people only shop at S&S once. Save yourself the frustration and dont do it.

Rose Nester

Went in not knowing what we would find. My husband and I have bought out first flip house and looking to remodel from floor to ceiling. Met Sharon Kellerhouse and will never shop anywhere else. She spent days with us answering questions with never "pressure" to purchase. She is honest and sincere and was truly as excited about our new venture as we were. We went in last night to pick up all our flooring. They were very short handed and sheknew we couldnt wait long. She explained she was the only manager there so she might be pulled away but would actually load our purchase herself!! SHE got on a forklift and brought the product out for us so we didnt have to wait!!!! She is a perfect example of someone that truly wanted our business!! We have budgeted 45k for remodeling and I guarantee every penny will be spent in the Richardson Store!!

Patty Reynolds

Worst experience ever. Went to seconds and surplus Lewisville and purchased a vanity and they sent us to this location to pick up. First they had our salesman on hold for 20 minutes. When we arrived they said they didnt have it. Then they found it 20 minutes later. Brought to our trailer to load....and it was broken in pieces. Not one soul at this location knows what they are doing. They just yell at each other and no one accepts any responsibility. Will never be back. On the other hand, the Lewisville location is very clean and organized. Was asked if we needed anything multiple times. So please dont waste any time going to the Arapaho location. Its a joke!

Rebecca Shields

This place is THE BEST. We recently purchased a home with an unfinished patio and knew we wanted to tile it. After lots of research and visiting several other stores, we stumbled across Seconds & Surplus. They have not only the best prices but a huge selection. Sharon Kellerhouse was extremely helpful, even after we asked her 1000 questions and came back to the store three more times. We were so happy with our decision to use them. Also, we got lots of great ideas for future updates to our new home just by walking by their displays. Go to Seconds & Surplus because you will overpay and miss out on some great customer service if you dont!

Jamie Cowder

First Sam is an awesome at customer service unfortunately the greatness stops there! We bought laminated flooring for our house. As it was being installed the laminate started peeling off. When we returned it we were told that is what laminate does. This was not even the cheapest flooring! When I was telling the gentlemen that was unloading our van that there were two more boxes in front. They just looked at me and did not respond. We also bought vanities for our bathroom. When we got home and unwrapped them, they were cracked and beat up on the inside. Never again will we shop there. Cheap stuff with bad customer service.

Tisha Stender

We run a small construction and renovation company and have been working with Lori at Seconds and Surplus almost exclusively for our hardware and design needs. Seconds and Surplus has an extensive collection of stone, granite, fixtures, vanities, you name it! Their products are always high quality, and can truly cater to any design. Lori is always available to answer questions and provide insight. We could not be happier with the amazing service provided to us by Seconds and Surplus and by Lori. Their company has made every project seem like a breeze and we are so thankful for their professionalism and expertise.

Idicula Samuel

I purchased my cabinets from seconds and surplus. Eric from the kitchen Design center was extremely helpful and very patient with me in all the changes we made to the cabinets. Overall the cabinets ordered (Shiloh) was very clean and good quality. There a few things that was wrong but Eric called the manufacturer and replacement parts were ordered immediately and it arrived in time for the project to finish. If you are ever in the market for a kitchen redo do look at seconds and surplus.

Arthur Davis

I am extremely disappointed with the bathroom cabinets and kitchen facets that I purchased and had installed. The sink bowels fell from the cabinet or just came apart. The bowel was lightly glued to the counter top and was not secured. I have 2 that came apart. The kitchen facet stopped working and no longer functions. This is all happening less than a year of purchase. I purchased thousands of dollars of home items and so disappointed.

Sandra Bailon Perez Fritz Fritz

We had the best service ever. We needed kitchen cabinets. They sat down with me and drew up a floor plan. With my ideas in mind without making fun of me like other home depot did. Made great suggestions that help the flow of the kitchen. Timothy the sales representative worked his but of too. The loaders where care full with loading the cabinets on the trailer. Also the price was great we save 1000.00 dollars and got more cabinets.