Michaels

Category:	Craft Store
Address:	6400 W Plano Pkwy #130, Plano, TX 75093, USA
Phone:	+1 972-473-7313
Site:	locations.michaels.com
Rating:	4.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 27

Rylee Calvert

I frequent this store more than three times a week. I have had a variety of experiences. But, one really stood out to me last night. Last night I was searching the framing section for something for a DIY Christmas project. There was a woman and her friend walking around in two aisles away. They had a child with them as well. From the time they walked in the child sat in the cart for well over 20 minutes screaming and crying profusely. The women did nothing about it. A fellow shopper even said something and the women explained, he would break things if she let him down. Now while I do not have kids, I think it is a little ridiculous to let your child scream to the point of coughing in a crowded store. This continued on while I was waiting in line at the framing section. Now working in customer service, I know that people can be a little demanding and difficult. Well the lady in front of me was being completely absurd. I could not believe the amount of condescding comments coming out of her mouth to the young guy behind the counter. She had no remorse for her comments. So I watched, this younger guy, listen to the whaling of a child while trying to remain polite while being ripped by this woman. I stood in that area for over 30 minutes (they did call someone over to help me!!) but that same guy never broke. He NEVER once got rude or temperamental. He remained calm and helpful, patiently answering all the questions. He did not once bad mouth the child, even when the women said something. NOTHING. I know its the holidays, and customer service is a hard business to be in. I honestly wouldnt have even judged the guy for saying something to either customer. But, he DIDNT. Never, have I ever seen someone remain so calm and polite. So amongst what was undoubtedly one of the worst shopping trips I have ever had, I left with positive thoughts of Michaels. None of this was their fault and the way they handled it was unparalleled.

Lauren Parks

There is nothing to like about this Michaels. Sure, all the product is the same as at any other Michaels, but my encounters with the staff have been so unpleasant, I would rather pay top dollar at Asel Art Supplies than deal with staff who wield disturbingly bad attitudes. Incident 1: I am moving soon, and was looking for portfolios in which I could protect my art on the flight and during future travels. One piece of artwork was particularly difficult to find protection for, as it is oversized at 22"x30". At Michaels, I discovered a single-sleeve plastic protector 18"x24" in size. I went to an employee to enquire if they carried a larger size "here or at any of your other locations," to which she hautily replied "yeah, Id need like, a serial number to check if we carry those at other stores." Then she started talking to another employee about her weekend before I could say another word. Was I not holding the product in my hands? The serial number was literally RIGHT IN MY HANDS. I left, thinking Id rather not waste my time with employees who clearly could not care less about customers. Incident 2: I called the next day to inquire about carrying case portfolios (the kind with zippers and a sling you place protective portfolios inside). The employee who answered the phone, after hearing me say SPECIFICALLY that I was looking for art portfolios, said "one moment while I transfer you to the floral department." Before I could protest, the phones already ringing. When the florist picked up the phone, I said "Hi, Im looking for an 11x14 carrying portfolio." Two seconds later, and without saying anything, she hung up on me. Michaels at 15th street in Plano, its safe to say you do not have my support, and you most certainly, 100%, will never again have my business.

John Rho

Michaels always has a great selection of goods, although they do seem to price their products a bit high in juxtaposition to their competitors. Its easy to assuage this, though; all you have to do is sign up for their rewards program and then youre set.

m haw

I am colorblind and received wonderful help finding what I needed here despite how annoying I imagine it is to need to help a customer with literally every part of every decision. The employee said their father was colorblind and that they understood.

Plano Dad

I like their variety of items and seasonal buys. But best of all their staff is excellent. They will do anything to help you, including aggressive refunds and offering discounts. I feel like they always have my back.

Anthony Gathogo

I love the deals that they always have. You can buy very expensive frames for half or even less than half the price. I suggest signing up for their emails and youll stay well informed on specials.

Robin Theus

Amy was so helpful in guiding me through a need for a specific item. She really took the time to walk me through the Michaels APP and how to search other stores for my item I am thankful!

Alicia Casey

I love Michaels ... I dont think Ive ever had a problem here. The staff is great the stores tidy and clean . and I dont think that I ever pay full price (always coupons) - awesome!!

Katherin Ortiz

People are so friendly and their dog friendly as long as your dog is well behaved and doesnt pee.... Please dont mess it up for the rest of us! Employees are so well informed

Barbara Jung

The sales people were so helpful to me today. I showed them my list they found everything on my list and I even saved my 25% Rewards. Thank you ladies for being so helpful.

Chrisrina Madera

Lots of craft materials and you can always find a 40% off coupon online for their store. It could use more of a variety though. Mostly geared towards crafts and painting.

Cody Davis

This is my favorite Michaels store to shop with. The store is always well organized, and the staff is very helpful. Be sure to download the app for weekly coupons.

Favour Umoru

They had a nice array of options for decor and art at a reasonable price. The atmosphere was friendly and cool, and the employees were helpful

Hector Monico

Un buen lugar para encontrar todo sobre manualidades

Brady Johnson

Love this place, discounts for teachers. Great to just look around and find all kinds of new activities and crafts to do.

Diego Rodrigues de Moraes

Grande variedade de artigos para festas.

Adrian Garcia

You can usually get what you need here but dont be surprised if you have to look for it for 30 minutes.

Ashley Howard

Everyone was super friendly and the store was very clean. Always have good sales and coupons