Toys"R"Us

Category:	Toy Store
Address:	2063 N Town E Blvd, Mesquite, TX 75150, USA
Phone:	+1 972-270-6164
Site:	stores.toysrus.com
Rating:	3.3
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 24

Angie Mya

Horrible, today march 4th/2017 they made me feel so bad, i bought two boxes of minecraft figurines which are in clearance for 2.99 (reg 8.99) when paying the cashier said its just one in clearance the other one not. I asked why if its the same thing just different figure and it is in the clearance row. Cashier, not so happy called somebody to check if what i am saying its truth, the one who went to check said i am wrong and the cashier said "she said it is in clearance row" the not nice way and the lack of smile or even "we are sorry" made me feel like i was the one who moved the toy from its place or i am just saying something to get the lowest price. I back just to double check and found the figurine box in the place I SAID it was. Back to the employee who checked to ask her why she said it was not there but nothing, she just said "maybe someone moved there". Not buying there ANYMORE.

Heydy Alvarez

Love this store, but staff was not helpful at all. Asked an employee for help finding a specific funko pop and they offered no help at all. Later someone who i believed to be the store lead offered help and provided quality customer service. At the end of my visit i wanted to enjoy a candy from the dispenser, but it took my quarter so i went to let them know that the machine is broken (and hopefully at least get my quarter back) but when i went to speak to an employee, there were 3 of them taking care of one customer (which could have been handled by only one person) and finally one of them spoke to me. When i told her about the situation she just said "okay..." and i was left there standing awkwardly. Such a petty problem could have been fixed so easily, but there was an obvious lack of effort and motivation from these employees.

Raven Johnston

This store is a bit on the depressing side for a Toys R Us--it was almost always devoid of both customers and employees every time Ive went (even a few days before Christmas it just looked mildly busy). The employees Ive seen there also seem too low energy for a toy store. It might not be very fun for a kid to trawl through due to that. However, there are positives--theyve often had older, out of production Lego sets that never made it off the shelves, since their stock must not move much.

Adalid Hermandez

After a while of waiting in line, i finally arrived to the register, i was told to go to a different register because that one was closed, but i was told that i had to go else where because the register broke down. When i was going to a different register, i noticed that the register that was "closed" was still taking people. I was completely ignored. Finally after 5 minutes of waiting, a blonde came and took me to a register to check me out. I felt discriminated.

Jr Hector Saenz

While I had an awesome experience with one of the employees the lady at the customer service desk was atrocious! She hung up on me the first time and then when I got to the store she threw my product under the desk when I said I wanted to look around. When I came back and asked for it she brought it up and it was severely dented and opened. With the figure the worth is in the box condition. She had no remorse!

Roeena Jones

Shopped for 2 hours. Store had little to offer. Finally went to check out and EVERYTHING was much higher then in tags. Girl said oh you have to be a member. So we took time to do that which we did not want to do. And it still rang up the highest prices. The firl said I dont know I guess you just have to pay it. I said no thank you and left.. Will never go back.

Ximenac Cas

Para empezar mal servicio no a tiende como deberian, segundo no se consigue lo que uno busca la tercero los productos siempre estan incompletos

Jenile Patterson

Considering the location, I think they do a great job of managing this store. It is not rundown like the stores around it. They are a really good selection and is very large. I remember going to this location as a kid, so it amazes me that it still seems to be going strong and I can take my kids here.

anthony carrizales

Horrible customer service had online order asked a manager who told me they were getting it waited 30 minutes finally asked them at customer service who had no clue what I was talking about but they finally found someone to get me my item this took another 30 minutes definitely not ever coming back

Coral Silva

A lot of their kids toys are just throwing around the ground and looks real messy hard to find things especially when youre trying to get stuff for a bedroom all the covers are thrown on the floor who would want to buy something that been Stepped On by thousands of people

Jorge Garcia

Me encanta ir a Toys R Us con mi familia y a ellos también les encanta me relaja y es divertido. Me encanta comprar en Toys.

Brian Smith

Store charged my card twice. I cant even get them to answer their phones. They finally answered their phone at 9 pm. Manager said it was a nation wide issue that a lot if people were double charged. I would check your accounts if I was you. Way to go toys r us!

Lance Gandy

Can never find anyone working the floor. Usually when you do find someone and ask for help locating something they just point in the general direction as opposed to walking you to its exact location or at least isle. Could be more customer service oriented.

Joseph Harris

Wow, this place has REALLY gone downhill in the last 10 years. Selection is scarce, employees are inattentive, old structure. Its sad that I remember going there as a kid thinking it was heaven, now I never want to go anywhere near it ever again.

Shaw Summitt

Dont call for information unless you want to wait on hold. You get to listen to some horrid hold music. Every 2 minutes or so, you hear someone pick up then immediately put you back on hold.

Andrea Graham

Poor customer service. Employees over look customers. I asked customer service to help me order something online she said I could just go on my phone. Really? Ok! Never going back!!!

brad michaels

Vast selection of toys it is overwhelming, however they also markup everything beyond a reasonable level. If you need something you WILL find it. Just be prepared for what it costs.

Elisa Zarate

Esta muy bien surtido pero si vas en fin de semana da un caos

Jeremy Bourquin

Went in today. I had $60 worth of purchases. After asking two employees to ring me up because no one was at a register, I left. Never going back!

MollyMae Farley

There are few staff working and its hard to find items. Was trying to find board games and there was no labeled section nor a person to ask.

Jonathan Torres

Love this stored a little bit too much. I have to force myself not to go in because I always buy almost $200 Everytime.

Stephen Sifers

Plenty of stuff you need in stock but always hard to find someone to help when needed. Never enough people at checkout.

Andrea Cannon

This particular store is small and understaffed. When you finally find an employee they are helpful and friendly.