Westlake Ace Hardware

Category:	Hardware Store
Address:	2000 Matlock Rd, Mansfield, TX 76063, USA
Phone:	+1 817-473-0045
Site:	acehardware.com
Rating:	4.1
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–7PM

Location

Photos 87

Reviews 13

Marshall Kent

Worst store you could ever imagine!!!! No knowledge here!!! Weve had several bad experiences at this store. The ONLY thing I can say positive about this particular store, is that its right down the street and very convenient....unfortunately!!! But there are also 2 older gentleman who work there and have ALWAYS been so helpful. MAYBE PUTTING THEM IN CHARGE WOULD CHANGE THE BAD TASTE IN M Y MOUTH ABOUT THIS STORE. Dont try to warranty your Craftsman tools here... the manager didnt even know craftsman was a lifetime guranteed product. Then, he wouldnt warranty my level I brought up there to exchange out... employees laughing about how messed up it is, while hes on the phone with another manager whos trying to help him out with the mass confusion that was created for him over a VERY SIMPLE tool warranty.... Ive warranted tools almost every day over the past 15 years, due to the field Im in. Sadly tho, Ill probably never buy another Craftsmans product in my life due to the stores who are selling their products and lack any/all knowledge of the LEGENDARY AMERICAN BRAND!!! Snap-on on, will be replacing all my craftsman tools. Stihl or Echo will take the place of my Craftsman lawn tools. And anything else, itll be replaced by another brand as well. Just so I dont have to deal with this store. Its not the quality of their products... its the quality of their staff... Now Ill be driving the extra distance to Home Depot, Lowes, Sears, etc... when I had a 1 stop shop literally right down the street!!!!!

Chrisie Kent

I had a terrible experience over a craftsman tool with my husband the day before. He was much more upset than I was, but pretty disappointed in the lack of tool knowledge considering thats a large portion of what they sell......coming from a service department at several DFW dealerships one thing you have to know is what you sell, why and how it benefits your customer. My husband swore off ACe in Mansfield, however the next day I ran in for some potting soil and a few planters......it took them forever to find the sku for one planter, they ended up kickng me out of line to wait while they figured it out while I kept offering to grab it for them. The man behind me was incredibly uncomfortable jumping ahead as he had a HUGE basket of items while I had 4, after 15 minutes I told them thanks but no thanks. The new management is awful and Unknowledged in the products they sell which is unfortunate because in Azle we LOVED our ace store. DEFINITELY lost two very good customers. Took us several frustrating visits to finally write off the Mansfield location. Instead of supporting our family owned business right down the road we will drive across town to Lowes from now on. AGAIN THE AZLE STORE IS AMAZING AND MIGHT BENEFIT THE MANAGEMENT AND OWNER TO SHADOW THEM FOR A DAY OR SO.....

tednugentlives

Im a DIY guy with OCD. Run to this store almost weekly. Don and Fred know this store..completely. Honor my old coupons without hassle (i buy a lot). Did whole backyard sprinkler with Ace. Good sprinkler and irrigation section., They are NOT wally world or Homewreck Depot, so you pay higher retail for convenience. No self checkout nonesense, actual service.

Debi Weaver

The staff who work here are extraordinary! They are so helpfu. They handle every question with grace, explaining how to do things efficiently and never make one feel dumb for asking for help! They offer suggestions of where to find things, if they are unsuccessful in securing your needs. Love this place!!

James Ridley

Everybody was acting like I was putting them out. I was greeted as I entered the store but the people working the store were too busy arranging displays to be helpful. I get better service at home depot, I hate to say it,

Mike Allbee

I shop here regularly. This location recently donated a raised garden and other related items to my childrens school. Its always nice to see a business invest in the community.

Lars B

They have always carried way more selection of hardware than the bigger stores, it always blows me away... The staff is always very nice and helpful... Ace is the place!!!

A Private User

Awesome store. They have all the little repair components you cant find anywhere else. The staff is sooo helpful and knowledgeable. Go there!

Dan M

Excellent store, amazing assortment, wonderful & helpful staff, and convenient location that is easy to shop. Love this store!

Dave Greig

Best Hardware Store in Mansfield. Better and more knowledgeable sales people than Lowes or Home Depot!!

Daniel Washington

Close in proximity I would rather drive to Home Depot or Lowes.

A Private User

well stocked, helpful people

Gary Dela Cruz

Nice people