Double T Repair - Lubbock iPhone and cell phone repair

Category:	Cell Phone Store
Address:	3005 34th St, Lubbock, TX 79410, USA
Phone:	+1 806-370-0887
Site:	doubletrepair.com
Rating:	3.5
Working:	12–6PM 12–6PM 12–6PM 12–6PM 12–6PM 12–6PM Closed

Location

Photos 3

Reviews 5

Inez Gs

Pretty sure many of these 5-star reviews are fake and are only here to promote the business. A few years ago, I came here and asked how much it would cost to push the screen of my iPhone 5 back into place. Instead of giving me a quote, the person at the register took my phone, went to the back and charged me $27. What if I didnt have the money for this repair? I came here looking for a quote and he didnt give one to me upfront. Thats not even my last experience with the store. I got my boyfriends screen for his iPhone 6 repaired here for $130. Since getting repaired here, his phone has been having various problems from his GPS signal not working from time to time to his screen brightness randomly changing. We took it back to the store the day after getting it repaired and they pretended to fix the problem. They told us they had "reset the GPS," but his GPS was still being problematic after the fact. Yesterday, the backlight to his phone went out. He took it back to Double T Repair, they looked at it and told him there was nothing they could do about it. Poor customer service. Take your phones to get fixed anywhere else but here. EDIT IN RESPONSE TO OWNERS RESPONSE: YES, they did take and fix my phone without my permission because I remember walking into the shop that day not planning on spending any money because I wouldnt get paid until next week. I handed my phone to the person at the register and asked him how much it would cost to fix it and he fixed it BEFORE giving me a quote. ALSO: the backlight issue was never resolved as my boyfriends backlight is STILL out and has been out for a week. There was NEVER a point in time after he brought the phone back that his backlight started working again. Will add more edits as the owner "addresses" the issues I had with this shop.

David Clark

I was trying to find their current pricing which led me to this page, and I kinda laughed while reading the previous reviews. I know from previously having my own business that most people will not seek out and post positive reviews if they had a good experience, but people will ALWAYS post a bad review no matter whos the blame falls on. Anyways... I have had two things repaired by these guys. An iPhone 5 and yes, an iPad mini. At the time that I got my iphone 5 repaired they were $80 cheaper than anyone else in town, and they did it in like an hour. It looked like new afterwards! They did such a good job that I took my ipad mini in about a month after to get it fixed. I called in first and was told the price for the repair so Im not sure where that other person got $89 from. Either way, it sounded steep to me so I called around to a couple of other places. One place I called was more expensive, and the other was cheaper. I figured I would call Double T back and see if they would match the cheaper price...and you know what...? They did! Saved me a trip across town. I took time out of my day to write this because I just wanted you guys to know I appreciate the repairs that you have done for me. One word of advice is to work on your communication skills though. November 2014 edit: I just took my iphone 5s in for repair and their price was only $89 and they fixed it in 15 minutes!! Thanks again guys!

Danny Holwerda

I cant encourage you strongly enough to take your business to any other repair store besides this one! About two years ago, my sons iPod had a broken screen, so I brought it to Double T, and they had it repaired the next day. I was pleased with the service, so when it broke again earlier this year, I took it back there. Big mistake. I dropped it off in early May. I called about it every few days, because we were moving to another town in June. Same answer every time, "I dont know the status of repairs. My technician works offsite. Ill have him call you." I never heard from a technician. When I asked the man on the phone if it seemed like a poor way to do business for the person in contact with the public to have absolutely no idea what was happening in his own store, he got defensive and angry. This went on for over three months. THREE MONTHS to fix an iPod screen. Finally, at the beginning of August, I told him that if I didnt get it back, I was going to contact the police and the BBB. That finally got the technician to call me back, but he told me that he had no idea where the iPod was. They offered to send us a different, refurbished iPod in its place, which we agreed to. It arrived last week. The one we left with them in May was 16 GB. The one they mailed to us is 8 GB. These guys are incompetent liars and crooks. Do not take your devices to them.

Sandi Halley

To whom this may concern: I was recently a customer of Double T Repair in Lubbock, Texas. I took an I Pad Mini into have the screen repaired. When I went in they quoted me a price of $89.00 and told me that they would repair it in no less than two weeks. I called repeatedly at the end of two weeks and they said they were waiting on parts. After a month and a half I went back to the store to get my I Pad, (which incidentally had still not been repaired) and they told me that I could either let them fix it for $289.00 or I would have to pay a restocking fee of $72.00. I never signed an agrement specifing a price of $289.00. Especially when the price of the device is valued at $329.00. I feel that they are trying to extort money from their customers and I refused to pay the restocking fee. I plan to take this matter to small claims court, as they are refusing to return my I Pad to me. I would like this matter to be of public record, because I feel that they have acted dishonestly. I have also filed this matter with the Better Business Bureau. Thank you for your consideration,

Phoenix Cook

I called yesterday, asking if they had the parts to replace my Galaxy S4 screen, and Matt was really honest and informative about how the glass is so thin, that its just easier to replace the LCD as well. I had problems with the touch screen already, which I blamed on the shattered glass, turned out that it had to do with a previous time that I had the glass replaced, by another shop. Anyway, I went ahead and decided to just have them replace the whole screen and LCD. They didnt have my color in stock, so they had it over-nighted! So, I dropped it off today around 2ish, and got it back at 4. :) The LCD and glass replacement totaled up to $160, with taxes. Really honest and cool guys, and my phone is better than ever! Even when I first got it, straight from Verizon, it had issues, and now its totally perfect! Thanks so much to the guys at Double T, youve saved me from the misery that is the iPhone 4. I missed 4G! :)