Cricket Wireless Authorized Retailer

Category:	Cell Phone Store
Address:	603 Main St, Kerrville, TX 78028, USA
Phone:	+1 830-895-2383
Site:	cricketwireless.com
Rating:	2.7
Working:	9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 12–6PM

Location

Photos 9

Reviews 15

Darrin Clenney

Theres a girl in there names maria or maira thats completely rude...i was in there for 20 min waiting in line which was not a problem at all but i started noticing she dis not help any customers she sat there on her phone the whole 20 min when a customer would approach her she directed them to a long line of people and said sorry you have to wait your turn when she clearly was only busy on her phone by the time it was my turn a very sweet girl helped me and was VERY helpful she offered me the new family plan and the manager which happens to be the same mean girl came over and said no their only allowed that offer if they heard about it and ask for it and the sweetgirl TURNED TO ME AND SAID IM SO SORRY SIR and she said no i guess you have to give it to him now so i dont look bad and all i can think is excuse me ? You already look bad and i will be getting ahold of HR to tell them about you .she snickered and said wouldent be the first so i took my money and left

Carnius

To hell with these people. Ive given them so many chances and been a customer for years despite the problems. I had my sister on my bill, she called to cancel it as she got a new plan (she always was the smart one of my moms 3 kids). She cancelled it so i go to pay my bill and oh guess what? She was still on there. And there was no way to take her off without paying the full amount for some reason. I reluctantly did, like a moron. I get a text not 3 days later saying my bill is due. I call, clear it up. Now a tower has supposedly been down for 3 days or more, and multiple voicemails on my phone from people who cant get through. I call and ask for assistance, ha, good luck. She gave me some generic answer and acted all condescending talking down to me. Pay the extra 10 or 15 bucks at Spring people, itll save you some headaches.

Rebecca Guidry

Bought a new phone with in 2 days was back at the store as the phone does not work right. I have been arguing with them since and still no fix. I have spoke to the owner and twice he says he will check it out and call me back that as not happened yet. I feel like they are just pushing me to my 30 days as then I will have to use my insurance and cost me another $65.00.

Matt Tafoya

go to Sprint. here they dont answer the phone it rings forever and then they just hang it up. the customer service line always goes to someone who cant speak English.and when you go into the store apparently they only hire incompetent people who dont know whats going on. I just paid my bill and my service keeps dropping while Im in town in range of towers....

Courtney Richardson

The worst customer service I have EVER experienced in my life. No one in this store knows what they are doing, they are literally unable to help with any issue and would rather have you call customer service yourself rather than even attempt to make an effort. Would NEVER recommend this phone company to anyone. EVER!

Andrea Day

The little girl in there lied to my face. Then called me a liar after blowing compressed air in my camera and telling me my phone was water damaged. It was a water proof phone.... She also was rude doesnt know how to do her job and deserves to be fired.

Lori Ashley

Love my Cricket service need an upgrade had to go backwards when I restarted phone services but its been great and good customer service

A Private User

I am very unhappy with yall service and Im about to find another service not happy at all!!!!!!

Anthony Clay

Great Service! Just need to answer the phone when people call!

Roy Russell

Would not let me replace broken phone because I used brigepay

Timothy Limon

Affordable and reliable internet service.

Peggy Walker

Good service at a good price no hassles