AT&T

AT&T, 1381 Junction Hwy, Kerrville, TX 78028, USA,

Category:	Cell Phone Store
Address:	1381 Junction Hwy, Kerrville, TX 78028, USA
Phone:	+1 830-895-8700
Site:	att.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–7PM

Location

Photos 19

Reviews 30

Tom Maring

Went into the store because all phones on my account are having terrible service. Ive had AT&T for 4 years and never had an issue. When I got to the store I was helped by Stephanie. I inquired to see if this was a known issue with the towers. She stated that AT&T has "smart towers" that move to accommodate higher traffic and that my area was no longer in the high traffic and other customers were having issues also. I asked what could be done because she basically told me Id have terrible service from here on. She said to use wifi calling which isnt an option so basically Im SOL. I pay a ton of money to have service that works and am now told I wont be getting that service. I left and immediately called customer service and spoke with tech support. Come to find out a tower is down and its a known issue. Im thankful technology has finally gotten to the point where I can avoid going to a store altogether now. I no longer have instant gratification but at least I wont be lied to and treated like an idiot. Ive been in the cellphone industry for over 2 years and this was absolutely unacceptable.

Kris LeMeilleur

As a data and communication provider, AT&T wireless is the best in the region. Once you get a representative, they seem knowledgeable and resourceful. Unfortunately, in my experience, everything about the process of going into the store and getting a representative is very slow. I am averaging a 1 hour wait as a walk-in. Perhaps, you should make an appointment every time you need to go in. After getting a representative, the process in place so they can help you is extremely slow, tedious, and time-consuming. You can tell the employee could do it in 5 minutes, but the devices and software makes it 30 minutes per customer.

Michael Paladino

Visited this store with an Iphone that had what I thought was a expanded battery. I asked the young woman employee if it was and she said yes. I asked if it could be fixed and se said no BUT a new iphone6 would cost $550. I called Apple and was told they could repair it for $80, which I did. It appears ATT only wants to get into your pocket for the new phone and could care less about customer service. I have been an ATT customer for over 12 years. The employee seemed to be annoyed when I walked out. TOO bad. Maybe Verizon has people who care about their customers.

Sherry Grr

Ive had great Customer service, but had to ask for certain employees only. Once you find which sales personel have basic knowledge vs vast youll get a feel for the ones that love their job and treat you like family. Great location, beautiful store and nice variety of product. On the downside the wait time can get monotonous after an hour twenty, no restrooms and limited staff.

Leo Montalvo

Very dissapointed store could not process my payment because headquarters only does the process was very irritated what use is a phone company but its employees dont have access to my personal information

Travis Tooker

Customer service was non existent. Waited almost an hour while reps helped 3 people in front of me. Finally gave up and left. Any other ATT store is better than this one.

Sandra Harst

Kind of pricey. Kind of a long wait I wish they could give me more information instead of writing it on a piece of paper that is hard to read

Kelly Beamsley

Poor Customer Service - No one greeted me or acknowledged my presents while shopping for my moms phone...

Tracey Guerrero

Very helpful!! Our Customer Service Guy was great!! Very informative and I thank him so much!!

Daniel Lumpkin

Staff was fine, but the selection was weirdly small. There wasnt a single iPhone on display.

Kevin Scoggins

Voted "Best Place to Buy Cell Phone Service" for 6 years running....and for a good reason!

Juan Ibañez

Me atendieron bien.