Walgreens

Category:	Drug Store
Address:	624 Jefferson St, Kerrville, TX 78028, USA
Phone:	+1 830-792-6557
Site:	walgreens.com
Rating:	2.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 15

Reviews 16

Jessica Watson

I give this store a 2. The 2 stars are for the store side and not the pharmacy. The pharmacy deserves ZERO stars. The wait times are ridiculous, and even if they were avoidable, the pharmacy staff is rude. On multiple occasions I have called and waited on hold longer than 45 minutes. I was even able to drive from Fredericksburg to Kerrville while on hold and arrived to the store before anyone picked up. This past week my husband waited in the drive thru for 35min while the woman in the car in front of him argued with the staff. My husband was late to work at that point so he just sent the prescription through the tube and drove off. I called the pharmacy and waited on hold for 63 minutes before someone answered. I was simply calling to make sure they received the script and they didnt need additional info. When the pharmacy staff answered, and I explained the situation, the man let out a long aggravated sigh. Happy holidays?!?

Dawn Phoenix

I have been using Walgreens for 20 years. I never had a problem until moving to Kerrville and using their pharmacy. They didnt have a very common medication that is life or death for me to take, they said they were out of stock and didnt know when they would have it again. Twice they messed up my prescription. Once the prescription was for 60 pills, a medication I had been receiving from Walgreens in that amount for 15 years. They gave me 6 pills instead of 60. It took them 4 days to rectify it and I was without my medication for a day because of it. They staff is rude, they are obviously not well trained. My step mother is a pharmacist so I understand the demands of the job and their mistakes and attitude was not excusable. I started using CVS 2 months ago, I have not had one problem whatsoever. I will never use Walgreens again.

Sabrina Hirst

When I went to drop off scripts @ window I was told to "wait in line". I couldnt stand in one place that long!! Then wait again to pick it up!! Had to call district about lack of cooperation in both that and getting a medication in, after I was told " the drugs are sent automaticly" and "we dont have control over that" , when years before they had it regularly 80 percent of the time. This store refused to order it for me. I had to travel to another town 16 ml away who had it most of the time and more than happy to order it if they didnt. I found out this Kerrville store did that to other customers who had to travel for meds . I have many health issues and dealing with getting meds was a huge mountain

Ed Brandt

Pharmacy is very rude, they cut you off in the middle of a sentence. Dont Care. Took 3 hours to get a medicine ready that they had in stock. "Russ" told me at 4:30 that he could not have 2-30pill prescriptions ready until 7:30. I ask if I could come sooner. He responded "you can if you want to wait until 7:30. Russ is also a racist.

KG S

The WORST pharmacy I have ever had the the displeasure of dealing with. I changed to CVS, there I can bring in a prescription & be our in 15 minutes. At walgreens sometimes it takes over a day after I called in a refill. The review by nunya biz had to be a walgreens employee as it is the only good review of this store.

Debbie Rieger

Very friendly, but very slow and the phone service is awful. The only reason I continue to go there for my occasional prescriptions is because they are open 24 hours and there are a couple of employees there that I enjoy seeing.

TL C

The store had what I needed, was clean and I didnt have to wait in a long line. While shopping, I was asked by two employees if I needed assistance. I will shop here again when in town.

Jake Gonzales

If you want to save yourself the headache ,go somewhere else other than Walgreens.Poor customer service nor do they have enough employees for the volume of their business.Long waits!!

KimMarie Manuel

worst in the world !!!!!! waiting one mouth for my med still waiting and attenuated at drive thew is canning from one guy Samery was his name and u have to wait 3 hr on phone

Jeff Zion

People friendly but phone service and counter service at pharmacy horrible. Plan on a long wait. They need to staff more employees.

Juan Ibañez

Eh encontrado lo que busco.

Christopher Henry

Nice store. Pharmacy was clean, nice service; patient and helpful with my elderly mother.

Connie Barber

The cashier was friendly but the other staff not helpful at all.

Nunya Biz

This is not a bad pharmacy. The biggest problem is the customers.

Beverly Muller

Get it together!!!