Babies"R"Us

Category:	Baby Store
Address:	1309 W Pipeline Rd, Hurst, TX 76053, USA
Phone:	+1 817-595-2189
Site:	stores.toysrus.com
Rating:	3.7
Working:	9AM–8PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 39

Reviews 32

Charles Thompson

Piss poor customer service all around. Ordered a diaper disposal system online that was missing extra refills. Calling customer service on the f phone is worthless and full of incompetence. I come to the store to do an exchange. She had to call a manager uo there because she either didnt know how to handle the situation or isnt given the power to do so properly. First problem is they have to do a return based off my ID when the shipping label is right there. Second she refunds is back to a store credit and hands it to me. The staff is too lazy to help a new parent out and go back and pick out the correct product so that I can be on my way. This was their screw up in the beginning. So I had to take the store credit, walk back and search the store for the product and then go back and check out with the same lazy individual. Never again will I shop here.

Elizabeth Bernal

Manager is a complete jerk at this store. Serious attitude problem and he two cashiers at the front stood at their registers dumbfounded when I had a question about a product. Seriously if your working at a baby store be informed on the products you sell. Ive never would have gotten this kind of attitude back at my California Babies R Us. Bithida (think this is how you spell it) was an excellent help answered all my question on a product I had and helped me check out! She made this experience better for us but as for management at this location he was a complete a**. Never will be returning to this location!!

Whitney Guerrero

Horrible experience all he way around at this location. Erin (store manager) told me she would rectify the situation and asked me to come back. I went in store only to be rudely handled by Andrea (assistant manager). Was made out to act like I was lying and trying to cheat them out of something. I was talked down to in front of my children. I will never be back to spend another dollar in this place. Go elsewhere!!! These people dont appreciate your business and could care less about you as a person or customer.

Patricia Ordonez

------>>> J I M, it will really help customers if you use your computer and look up the *Name *Phone Number *Order *Item number *e mail confirmation BEFORE YOU SEND CUSTOMERS AWAY!!! I bought 2 items on line, 1 from Babies r Us and 1 from Toys R Us. The Manager Jim said that I was wrong by just taking a glace at my phone. He didnt even check on the computer. So he send me back to Babies R Us and they took about 15 min to figure out + my driving and wait time <10 min> at his store

Leslie Briles

Worst customer service ever. Returned something I got for a baby gift that I didnt need. Obviously I have a receipt, and was told could only get $0.04 for nice, dress up outfit- pants, shirt and shoes. Ridiculous.

Mary M

Stopped in to purchase a gift for a baby shower. The clerk pulled up the registry and verified shipping was free for an item on the list. He helped me complete the order quickly.

Dan Coria

Went there for strollers and was impressed with the variety they offered. Sales staff was friendly and showed my wife and I the features of every stroller we were interested in

Pamela Salvador

Went in to to my baby shower registry. Staff looked exhausted and not so willing to help. I did not find anyone to help me with stoller or changing table.

Lindsey Engel

Finally finished our registry. All the staff were encountered were helpful and friendly. Ugh but why is there something much stuff for babies! Lol

Alexander Gomez

They have everything you need for your baby, staff does a good job asking if you need help and getting you at a register to get you on your way.

Alisha Sumner

This is the closest full size babies r us close to us. The only bad thing is that they dont have carts for baby car seats.

Yessenia Campas

Terrible customer service. Left the store disappointed. Associates need training on delivering great customer service.

joe rico

As for myself,and my family members we would definitely be doing our shopping for our younger part of our family .

Kris Verakul

Excellent customer service from all the staff. Helped us create our registry quickly and easily.