Modani Furniture Houston

Reviews 3

PA

Paolo Alejandro

Great modern/contemporary furniture with good quality and even better prices. The staff is very friendly and helpful, however there is a major problem with Modani. I hate to give this location 1 star because the store and the staff are actually great (well, the manager could be a little better when it comes to doing the things the salesmen cant do without his approval in a timely manner) however, the company itself (corporate or whatever you wish to call it) is hot garbage. I ordered a bookshelf in Nov. 16 and they delivered a buffet because, while the invoice from the store said bookshelf, the invoice from the warehouse said buffet. I started calling late December because the delivery guys told me they would sort out the problem (hint: they didnt). So I call customer service multiple times over the course of a few months only for someone to tell me that I have to speak to the saleswoman who handled that particular transaction (they told me this April 17 and previously they all told me to call the person from their customer service in charge of Houston orders who is apparently never at her desk and doesnt return calls). Go in to get new living room furniture in May and get the bookshelf sorted. Bookshelf apparently needed manager approval and they told me to wait so I say ok, cool have it delivered when you deliver my other items. Manager approval didnt go through until 1-3 days after my other furniture was delivered. And it doesnt end there. They delivered all my furniture sans rug because at the warehouse it said out of stock, yet it was in stock when the salesman showed me in-store. Ok, no worries redeliver it with my bookshelf since I got a call saying it would be delivered on June 6. Bookshelf finally arrives June 6, 2017 after ordering it mid-November 206 aaaaand its the wrong color. I spoke to 2 salespeople who both knew the bookshelf I wanted was white, even the delivery people remembered that I asked for a white one. Called the store and Lexus (bless her heart, she is an amazing saleswoman and supremely friendly) was as shocked as I was seeing as how on her invoice it calls for a white bookshelf. I spoke to a different person earlier when the delivery men were here (I assume it was someone working at the warehouse) and they told me the white was out of stock. So there is a definite and insanely frustrating disconnect between the store and the warehouse. One so appalling, I cannot recommend anyone shop here unless its an item that requires no assembly and you can pick up from their warehouse. And even then, you might show up there and they say its out of stock even if the store tells you otherwise. A damn shame considering the quality and price point almost cant be beat by any other store in Houston. If you are willing to take the risk Ivan, Fernando, and Lexus are all excellent salespeople and will bend over backwards to get you what you want. Its a shame they cant do more, otherwise there would probably be zero issues.

ME

mega charzard x santi

Yesterday I spoke with Ivan (Houston Store) and He state that the Majelli Modern Bed White (790.00) is only available in King & Queen in NY and the cost to bring it to Houston will be 500.00, so due to buy it online cost me 158.00 he requested to buy it on line " it is a good deal". So I bought it (total paid $1,026.21). Today I received an Email from Daphny Obregon "We have received your order regarding the Majelli bed, unfortunately the king is sold out and the Queen size is available in NYC only" I tried to buy the bed online and it shows there was a king side available in NY - actually the system allow me to buy it again and I try it to buy the Queen and happened the same, system always allow me to buy it. I call to NY store and I very rude person told me : " I JUST SENT U AND EMAIL THE BED IS NOT AVAILABLE ANY MORE" if you want it in Queen it will be 250.00 for shipping" so, a total of 1400.00 something..... What ?????? from where that amt come from? The bed is on sale Queen side 690.00 plus 250.00 shipping plus tax 69.30 = total 1009.30 dollars So I requested to speak with a manager .. then, he said : IM THE MANAGER.....wow the manger ???? and this is the kind of treat that you give to your customers???? He responded DO U WANT THE BED OR NOT??? You guys has a very ugly customer service and you guys are a liars ... I followed all steps in the website, I didnt put any prices, the website put itself and then u guys say: oh no it is a system error.... you have to wait until update, how Im going to know if the website is updated or not? It is suppose to be updated all the time, the people who buy online, buy what the see at the actual moment. Then again Daphny Obregon send me another email stating: "Per your request this order has been cancelled" I did not cancelled nothing!, I want the bed that I bought online King or Queen for the price that I paid in Modani website with the prices that you guys put there!!!!! I do not put the item prices, taxes prices or the shipping prices. That is not all, the email with the cancellation stated that the order # 100003404 for Alan Bryan who lives in Georgia was processed . My order # is 100003405 You guys are a shame!!!! Modani a big expensive exclusive furniture store????? really ...this is not serious at all. Of course they do not offered me NOTHING for the mistake, for their system error, for the ugly customer serv....NOTHING...UN BE LIA VA BLE!!!!! VERY, VERY, VERY DISAPPOINTED.

AL

Alier Palma Romero

I will NEVER go back to that store. It has beautiful items but the personal is completely irresponsible. My first delivery of a dining set came with only the table and no chair despite i called that morning that suppose to be delivered to check and was told everything on in order. Was told by the houstons store manager that the following friday i would lender chairs until mine would arrive on 09/29/15. In the mean time i went back to the store and purchased other items( huge mistake) which i paid half and the other half was pending. Next friday came and they never showed up with the lenders chairs. Saturday i called the store and found out that the manager NEVER ordered my lenders chairs to be delivered so i cancelled all i had pending and requested my money to be refunded. Well i got a call from corporate Nikki who after having a conversation made me feel a little better about that store so i did kept some items and the rest i cancelled them with the promise of those items to be delivered on the 29th and get the rest of my money back.Well long story short i got the items but after calling Nikki a second time found out the she sent the ppw to her manager but her manager never processed the transaction( this is at corporate level) a couple of days ago i got part of the refund ( not all) so i guess i will call them again tomorrow and today is 10/12/15. I would not tell anybody go or dont go but my experience with this store including corporate has been awful. NEVER EVER will buy anything from there again.