Pottery Barn

Category:	Furniture Store
Address:	4011 Westheimer Rd, Houston, TX 77027, USA
Phone:	+1 713-627-8901
Site:	potterybarn.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 8AM–9PM 11AM–6PM

Location

Photos 100

Reviews 16

Lisseth Martinez

Please do not waste your hard earned money on this company. They may have nice things but the customer service, the headache and the hours you will waste on the phone will not be worth it specially knowing they are taking a huge chunk of your money. My experience was so bad I could write a novel but I wont. Let me tell you what to expect. They are rude! Once you call the store after you have made a purchase they will not return your calls, they will sound annoyed by your questions they will have you call the customer service line. You will spend hours on the phone with customer service they will hang up on you transfer you around and you will repeat your self more than 20 times. I ordered over $5000 worth of furniture, I only have one sofa, the other sofa should be arriving by 2/15/16 so they say! My ottoman is on back order and they have no idea when I will be getting it. I placed my order 11/28/2015, with so many complications. Ridiculous!!!! Horrible! Worst experience ever! Never did I imagine that pottery barn operated in this manner. Dont do it, stay away from them take your money to a company that values their customer. I hope one day they go out of business. Read their reviews, thats the mistake I made, I read the reviews after I made my purchase. I was so shocked to find out that everyones experience was just like mine.

rudy gallardo

Since my office is in River Oaks I decided to walk into the store prior to my wife arriving late due to traffic. Walked around for about 15 minutes and must of passes at least 5 different employees more than once. Not 1 made eye contact nor acknowledged my presence. I was quite frustrated but kept my cool. I asked my self "Im sure theyre ether with another customer or finishing up a task?". Nope, Sat there while playing on my phone watching them one by one. My wife finally arrived which forced me to walk up and breakup a conversation between 3 employees near the back center of the store. My wife ended up handling the transaction with a gentlemen ( who I wrote his name down but is at home) in which he did a decent job (after I complained to him). I suggest to visit their website, find the items you like, call for stock in advance, and visit the store to view the items if necessary. We would definitely shop here again but at the 12850 Memorial Drive location.

Martha Law

After going in to Pottery Barn to get help on a bridal shower gift, I can say that I will never shop at this location. A lady name Qiana printed out the registry and began pulling things that were at the price point we wanted to reach. The store was in the middle of putting out some next season things and had TONS of staff just standing around. After asking where about 5 things were, because the registry is not user friendly, she stopped and said in an extremely rude tone, "It seems like you guys are interested in everything so maybe you should walk around and just look. Then if you really cant find something I can help you." Mind you she was doing nothing and there was not a single other customer in the store. We walked out and across the street and bought the present at Williams and Sonoma where the customer service was absolutely stellar. My money and my time will never be given to this location of Pottery Barn again, what horrible customer service.

Candace Matthews

They were having a dock sale while I was there. Found a piece of furniture that I wanted & one of the employees put it in my car for me, he was awesome! When it was check out time I couldnt get over how obnoxious the checkout lady was. When I was asked for my phone number, I said no. She said she had to have it in order to give me my receipt. My phone number in order to give me my receipt? Give me a break, its for data mining, not for a receipt. I asked for the printed receipt instead & she said she had to do both. I refused & we actually argued about it. Also refused to give my email address or apply for a credit card, which also seemed to be terribly offensive to the cashier. I was so blown away by how rude & disagreeable this lady was. I dont think Ill buy anything in the store anymore. Ill just go look & order online.

A Private User

RUDE PERSONAL AND POOR SERVICE!! I dont even want to consider them for a single star. I thought that only personal was rude and unprofessional, even the managers are similar. I guess the only reason this store is making money is that it is in exclusive area of Houston, and people with some money want to show and spend. I am in same category, I spent thousands of dollar here in last month. My deliveries are messed up, if you call them theyll hang up or make you wait for 20-30 min to reply......worst shopping experience of my life!!

Josh Arias

Pros: Amazing staff, well organized, and very easy to shop from a wide variety of accessories as well as furniture . Products are of high quality and there are tons of customizable options for furniture. They also offer designs services as well as installation services! Cons: The store is always freezing making it hard to stay inside for long periods of time, computers seem to be outdated making a tedious experience. Store can be quite overwhelming if shopping thru the weekend.

Justin Rayne

Spent some time here just browsing. We have some gift cards that are about to expire. From the moment we walked through the door until we left every employee we passed asked us if we needed help or if we were doing ok, etc. There was a different employee in each part of the store and they were all helpful. Found some ideas for the house but didnt buy anything. They appear to be trending away from previous reviews.

Yingjie Tang

Horrible experience there. The guy in the store fails to explain their return policy and definitely mislead the deal, which causes hundreds of bucks of our money. All the customer can get is just oral apologies, and that they are new guys in the store and know nothing. Can you believe that???

Dan S

I have to agree mostly about the customer service there. It seems like most of the people just enjoy a power trip and the look of a headset on their head. But I have had a couple of pretty positive experiences also.

patrick rawls

I deliver furniture as a third-party delivery almost daily and deal with wonderful employees.

Lisa Grigsby

Customer service is horrible. Lady in the bath and linen area, especially rude and racist!!

DeAnne Moore

The food was just okay. It didnt offer a unique enough experience to justify the price.

Natalie Misasi

The store is great and the service is good. Only complaint is the limited parking.

Adriane Wiltse

This store has a knowledgeable and friendly staff and is beautiful merchandise.

Va Ferer

Horrendously poor customer service at this location! Rude, rude, rude!