Verizon

Category:	Cell Phone Store
Address:	5255 N President George Bush Hwy #525, Garland, TX 75040, USA
Phone:	+1 972-414-3094
Site:	verizonwireless.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 10

Reviews 25

Autum Marks

If you want to get ripped off multiple times without thinking twice then Verizon is the way to go. Let me share not only mine but my husbands (who is currently active in the military) experience with yall. Sorry I cant post the entire situation of what my husband and I been through but this is the major issue. Att told us that we should receive a final bill in the mail from Verizon. Which we did and was also a headache to switch ( if you ever switch from Verizon to a different phone company tell them you want the detailed itemize bill. This will speed the process up outrageously ) Our final bill was over $1,000 from Verizon. Att said they will basically help us out with our bill and send a card in the mail and will take a while to get the card however we would need to pay Verizon in the meantime so our credit would not get screwed up. So my husband and I again went back to Verizon. Spoke to a different employee. At this time we were no longer customers with Verizon and could not access anything. The employee was not able to access our information unless we given our social. So we did, and paid $200 on our final bill. The employee In the store states that we could call the finical service and they would probably help us set up a payment plan so our credit would not go to collections. So we contacted them we spoke to a gentleman. Got all of his information down. Anyways i told my husband that I did not want them to automatically take the money out of our bank. The gentleman states that we would be able to contact them and make payments to them and would not screw our credit up as long as we make payments every 2 weeks of $100. We all three agreed to this accord . 2 weeks later came and our bill was due to make $100.00 on the bill. This time we spoke to a lady on the phone. She seemed as if we were not able to make this agreement and we would have to pay the entire bill. However she eventually just let us pay our 100.00 on the time it was due. Two to three days later. My husband and I do not have a lot of money we are newly weds and trying to get by. At this time my husband did not have any food and we had just paid all of our bills so we barely had any money to our name. What little money we did have we were WERE going to get food so he can eat the next couple weeks. When I look into our bank account I had noticed that almost $900.00 yes $900.00 dollars was taken out of our account from VERIZON! We were now NEGATIVE $600.00 dollars in our account. We did not agree to this they did this behind our back and stole yes STOLE FROM AN ACTIVE SOLDIER IN THE MILITARY that is starving now because of Verizon being selfish and greedy!!! This infuriated me so much that it made me sick to my stomach literally. I have health issues and not only do a work full time with one day off going to the hospital barely getting by my husband and I have to deal with this whole different issue. Great! We contacted Verizon Financial service spoke to the manager told him what happened and he basically says " sorry this happens to you but you need to contact your bank and say its fraud." The manager didnt even take responsibility of his employees below him! Long story short. We did contact our bank and got the situation under control and received our money back once again. So yes if you want to continue your service with Verizon who does not care if they take one penny or thousands of pennies that do not belong to them and steal from there own military that protects these same people that I had mentioned above. That gives them there freedom to be able to sleep at night. Be my guest. But this is the last time that my husband and I get screwed over from Verizon. We will no longer have any connection with Verizon ever again.

Thomas Felix

I love going here for all my cell phone needs. Management help me through the phone exchanges I needed. One employee by the name of Sounthavy "excuse the spelling might be off" is always willing to help and spends time with me in answering all my questions and meeting my needs. I have been a loyal customer and when I go there I always ask for him because to him making his customers happy is his number one priority.

Pranay Desai

I went there to checkout some phones. When I entered the store, no one greeted me nor did anyone approach me the entire time I was in store. I saw sales associates walking around looking for something to do but not one person approached me. They asked me how they can help me once I said something while I was leaving the store.

Andy Sidener

This store staff all the way down starting with the manager are rude, lazy and just dont care about customers! They dont greet they dont try to find what u need ir that fits what u want! I try never to go into this store! I drive a truck and believe me i never have encountered the shear boldness of these people!

Jennifer Bobadilla

My mom went here to get their prices and the lady tried to tell her what her plan would cost without giving her options (& this plan laid out for her was NOT the cheapest option that she needed) Also they were selling their phones for more than the Plano store! AVOID!

Thanh-Hang Le

Terrible service here. No sign in sheet. Not first come first serve. Staffs are not nice, not friendly. No welcoming when you walk in. When I walk in at 1100, there are only 2 customer representatives to help customer.

Bill Prince

The best phone shopping experience Ive ever had. Experienced sales people, no pressure upgrade if thats not what youre looking for and a very efficient process.

Kevin Caldwell

This store used to be decent, but now they have hired rude jerks. VzW needs to train this stores staff on how to treat customers like they matter.

Tim Storey

Service is terrible! Working an issue that they created for over three hours. They seem to focus on sales without any regard for customer service.

Texas Hoop Company

They are ok but not as competitive as I think they should be period its a relatively small store and have seen a turnover rate with the staff

Dana Lis

I had a problem but the district manager and Verizon customer service really stepped up and resolved the issues.

Jon Cockerham

Went to try and switch from sprint. They were unable to assist me in my situation but still a good store.

A Private User

Great staff.............Great service. Would definately recommend them and would definately go back.