AT&T Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 18671 I-635 #550, Mesquite, TX 75150, USA |
| Phone: | +1 469-305-2375 |
| Site: | primecomms.com |
| Rating: | 4.6 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 14
Reviews 38
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Shirley Lewis
I was very disappointed with the service or lack of service I received at this location today. When I entered the store, between 2 - 3 PM, I was not greeted nor acknowledged by the lone employee, a young Hispanic male who was talking with two other Hispanic gentlemen. I selected the iPhone charger I thought I needed and sat down at a table to wait my turn. I noted that one of the men moved to a table also and sat down as if waiting for assistance. After waiting 10 minutes, an Anglo gentleman entered the store. The lone employee immediately greeted the man with a "Hello" and "I will be with you shortly." WOW! Was I invisible? I not only felt ignored but, definitely unimportant and unappreciated. As I was a Black Female among 4 males (3 Hispanics and 1 Anglo) I opted to exit the store and voice my complaint via this venue. I am not pleased with being ignored by an employee and then treated as if I did not matter. Even when I got up to leave, the young man made no attempt to acknowledge me. This was not a good feeling for me!!!
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Alex Smith
First and foremost, Id like to compliment how well maintained the establishment appeared. I was greeted instantly, only waiting for about 10 minutes for assistance, a gentlemen by the name of Christian?, I believe. Outstanding customer service, dressed to impress, and very knowledgeable with the product in the store and with my purchase of an iPhone 7. Will be back and will recommend to others.
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Drew P
Terrible location! They want to charge you an extra $2 to pay your bill if youre paying in cash! I am so sick and fed up with being nickeled and dimed by AT&T!! I have had nothing but higher charges, and consistently a higher bill after switching from Sprint to AT&T! Not to mention they throttle the data every month so it slows your phone down, slower than it already is!
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daniel garza
Not a bad store.....way better then the sprint store up the street. ...i was looking for a Samsung wireless charger that day.I went to the sprint store first and waited for like 40 mins, and just walked out ..then hit up this store and bought it within 5 minutes. They young staff definitely knew there stuff about electronics.and the girl that works there is pretty hot..
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Kristina Lara
The experience was ok. Mis information was givin on several things such as some pricing plans and then bought a phone cash and told us we could have it unlocked within 24 hours so we can use it on straight talk but that is a lie. Tried to call today and the number that is giving just gives me me a busy signal. WTF. If I could give it no star then I would.
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Leticia Soto
I came in today just to ask a question about Internet and cable. Christian was very helpful. I date graded by phone and will arrive soon. I also got a 25% discount on by accessories. Awesome place to get questions answered correctly. Cant wait to come again.
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Yesenia Gonzalez
I was just here 12/27/16 at 6:35. Nobody greeted me nobody said anything to me ? I was standing there and nobody said anything to me . I was looking at the phones and sat down waiting and still nothing? 6 minutes later I just left smh.
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Christopher Ruiz
Love how quick and easy my walk in experience was. The manager there was so generous and very helpful, also the staff. A bunch of help from every angle as soon as I walked in. Definitely coming back to this store!!!
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Faye spencer
My AT&T Experience was EXCEPTIONAL, due to my Rep. "Mimi", Was My "EARTH ANGEL!" She continuintiesto be, to This Day, to be Honest, I feel like "Mimi", opened up An Entire "New AT&T World" to me!"
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Billy Pritchett
Fast and friendly service, the manager greeted us personally and asked if there was anything we needed, and he helped us decide on phone cases, chargers, and advice on plans. Would definitely come back.
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Cayenne Pepper
I loved how friendly Walter was at the Mesquite location. He was professional and quick, he even changed my phone case for me. Id definitely recommend stopping by this AT&T over anywhere else.
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Adam Green
Mr. Torres helped me out a lot with my questions about my Note 7 and helping me pick a replacement for when Samsung ultimately locks them. Store was clean, and I felt very welcomed.
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Pam Saldeen
My service from Walter has been absolutely fantastic. He is very knowledgeable and I rate his customer service at 100%. Thank you so very much.
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Shorde Diggles
The customer service experience was excellent they are very convenient in the location. I would recommend everyone to come and visit
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Crozier Tech
No waiting rep was very helpful my problem was fixed within min Thank you fir great customer service from a retired employee
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Mary Garcia
My family and i had a great experience at this att store. Will difentally be returning for any other questions or concerns.
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james mullino
Angel did an outstanding job in signing me up for Direct TV today. A very cordial and accommodating person. James Mullino
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jacinda futch
Im so impressed of how knowledgeable they are an excellent customer service,I will come back here from now an on
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Favian Rueda
First time customer and i was lied to ...Its always the pretty ones that lie unsatisfied customer here
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Chaquayla Green
The experience that I receive in this location its amazing I will recommend this location to anyone
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Kiva Adams
Walter was extremely helpful, friendly and courteous! This will be my new go-to AT&T retailer!
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bryan acosta
Great smiles and customer service. Helped me with all my questions. Thank you guys.
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Elizabeth RangelRuiz
Great customer service, I will definitely be returning to this particular store.
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Erick Torres
Great empolyees. Especially Christian. Helped me out with everything I needed
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Anne Cowan
Jesus is great And the rest of the crew is very helpful This new store rocks!
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Tracie Lee
Walter & Christian are awesome!!! Great customer service all around!!!
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cinthia solis
Perfect personality, very patient and great customer service. Love it.
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k hick
Excellent customer service without error.great employees
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kim glasscock
Great knowlegeable service without the long wait lines!
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Augustine Nnodim
Ana was very fantastic and very proffessional and smart
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Alicia Lee
Service was amazing and couldnt have received better!
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Paul Lee
Great experience with my new phone exchange
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Laurie Hamon
Christian was very patient and helpful!!!
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Elvira Martinez
Walter has the best customer service !!!
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Tameer Bakkar
Awesome store and great employees!
CI
Citlaly Rangel
Best customer service and staff!!
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Ben Cervera
Great customer service!!
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Dearl Reed
Excellent
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