Marble Slab Creamery

Category:	Ice Cream Shop
Address:	2831 E Eldorado Pkwy #102, Frisco, TX 75034, USA
Phone:	+1 972-668-5360
Site:	order.marbleslab.com
Rating:	3.3
Working:	11:30AM–9PM 11:30AM–9PM 11:30AM–9PM 11:30AM–9PM 11:30AM–10PM 11:30AM–10PM 11:30AM–9PM

Location

Photos 42

Reviews 15

Adrina Palmer

The first time I went here I had great service and the ice cream tasted amazing. The second time I went (tonight) the service was horrible. We told them specifically we wanted the ice cream to go and it melted all over us on the way home. It took 30 minutes to make 5 ice creams. They got half the orders wrong and couldnt remember what we wanted. I only wanted two toppings! They had to be reminded multiple times to put in stuff that we told them too and all five of us only asked for one or two items on the ice cream. The dark chocolate ice cream didnt taste like dark chocolate and the chocolate tasted like vanilla. The butter pecan ice cream was amazing but the strawberries on top were frozen solid. Horrible experience and I got charged 20 bucks to have to clean ice cream off my car because they didnt make them to go despite asking multiple times.

Cristina Crawford

I was nice and gave 2 Stars even though they should have technically given me stars because the service was so bad! I gave them 2 Stars because the ice cream was good--a little too melted, but it was ok! We normally go to the Baskin Robbins (across the street) which we L❤️VE--but we wanted to try something new! Ill go to Marble Slab again, but NOT this location, EVER!!!! Its a shame that the lack of quality customer service will cost this Franchise Owner, especially since we frequent Ice Cream Shops and for us alone, we spend $30+ every time we go for our family of 2 adults & 4 kids!

Micah Shope

According to the posted store hours in the window, it should have been open at 12:30 (Sunday). Showed up at 12:50 and the doors were locked and no one was around. Looks like others have had a similar experience. Seems you have to roll the dice on an ice cream trip here as you wont know if they are open or not until you get there.

Sergio Avila

5 of us went into this location and the attendant that was short and had a beard did an AMAZING job. He took care of everyones needs including one of us who only wanted red gummy bears! She asked him as a joke and he said he would do it for her and meant it! I highly recommend this location to EVERYONE!!

Azlynn Hoover

Tried to take my 3yr old son here as a special treat. Got here about 5 min before they opened and decided to wait. I finally left 20 min after they were supposed to open because no one was there. Lights off and door locked. I saw several people try the door and leave. They lost several customers that day.

J Hawk

Was $10 for a kids size just ice cream and a small mixed with 2 toppings. Ice cream was melting as she was making it. It was hot in the store, flies flying around. No wonder we were the only ones in there.

James

The 2 guys (High School kids?) working were awesome and acted like machines working in unison. Super friendly and enthusiastic. Had a rum flavor one that was pretty spot on!

Katie S

Husband thought he could duplicate the taste of Cold Stone when I asked for it by going to the closer Marble Slab. No go. The taste is mediocre in comparison. Disappointed!

John Smith

We buy ice cream by the quart at this location for special occasions. Frankly, store bought ice cream doesnt compare. The staff provide excellent customer service.

Brad Robinson

The sign on the door said 11 am to 10 pm. We arrived at noon and the door was locked and the lights were turned off!

Chase London

What could be better than ice cream with unlikited mixins? Whole family loves this place.

Fierce J Jewels

Really nice kids that work there. And the ice cream is delish!

Corwin Paxton

Ice cream was good as always. Staff were friendly and helpful

Trevor Van Dahm

Some of the best ice cream I’ve had!

Joline Praeger

Extremely helpful and friendly staff!