AutoZone

Category:	Auto Parts Store
Address:	6803 Preston Rd #156, Frisco, TX 75034, USA
Phone:	+1 972-377-3946
Site:	autozone.com
Rating:	4
Working:	7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 8AM–10PM

Location

Photos 42

Reviews 31

Dave Dave

Every time I go to this Autozone, doesnt matter time of day, I end up waiting 15+ minutes in line to get service. When the manager was confronted about this his response to me was, in a polite way, that there is other options for customers not wanting to wait. In other words, I could go else where. And then added that when he shops at businesses he is patiently waits the un-necessarily long waits in line quietly. My response to this is that I WILL gladly take my business else where to businesses that are willing to properly staff their stores and not making their customers stand around for extended periods of time. Heck, just a week ago I went in there and waited 20 minutes to find out they didnt have my serpentine belt in stock and would have to order it. I went home and ordered it from Amazon prime and got it faster and $10 cheaper and I had many more choices to pick from than their 2 selections. Brick-and-mortar stores wake up! You are loosing chunks of your sales to online shopping and its because you are pushing us into the arms of Amazon and other online stores.

Jordan Gilbertson

Not just me, but another customer parked next to me hated the customer service there. Busy evening and the only people working are two clerks and the manager. One of the clerks was 2 days new but I swear he tried harder than the rest to try to help. No one was really knowledgeable and the manager had a poor attitude towards friendly customer service. Manager told the person next to me they didnt have the oil for her car when the 2 day old guy found it easily and the manager grudgingly helped me remove a battery clamp on my corroded battery. Had to install the battery myself which I dont mind other than the fact that I wasnt even offer help installing the battery. The Autozone where I used to live in North Richland Hills was waaaaaay better when I went there years ago and they happily helped me replace a battery before. Good luck new guy

Gordon Ritchie

The girl there was very rude & Nasty. Just Moved here from out of state & used to love Auto zone because the people were so willing & eager to help you with whatever you needed. This place was the complete opposite experience. They were rude & nasty. Wouldnt help me find the right part for my car or assist me to put the battery terminal on my car because I didnt have the right tools. Had to call the Frisco police to help me install it because my car wouldnt start & they were more than willing. They were shocked that Auto zone wouldnt help me. Took the police officer 5 minutes & we were on our way. Long time Auto zone customer. Will never go back to another one.

A Private User

I visited this store last Sunday and there was a line of people waiting to check out and only one person working the registers. There was another employee working, but he felt it was too important to do inventory work than to help customers. He wouldnt even look the customers in the eye and acknowledge you were there, just totally ignored everybody, i guess he was afraid he may have to help someone if they knew he knew they were there. I did not purchase anything and will not be back to this location.

Mack Shelton

A large biker man talked about football for 20 mins before attempting to help us. As we where trying to complete our purchases, he started helping customers behind us instead of helping us. After 30 mins of wasted time and gas I started to walk out. As he was helping other people he said he was about to start ringing us out. I refuse to shop at this location again. For a job where you just need to scan and accept totals my exeperince was unacceptable.

Shelby Willis

I went there not knowing what I was looking for. I walked up to the front desk and asked if the guy could help. I wish I could remember his name, but he checked out what was wrong with my car, got me the fluid I needed, and put it in my car FOR me. He also suggested a place to get my brakes checked that wouldnt take advantage of their customer. They will DEFINITELY be receiving my business again!

Jennifer Kothera

I have never had a problem getting help there , they r more than accommodating, and have gone above and beyond to help me , being single, that means a lot , and their prices r very good , they give best prices available, always pleased and good to know I can go somewhere and not b taken advantage of do to lack of knowledge in cars

Matt Jones

This AutoZone is reliably great. Occasionally Ill find a disgruntled employee but usually they are laid-back, helpful, informative, and even willing to lend tools or a hand if needed. Saved me in many a pinch over the years.

Paul Winfield

This place is busy most of the time they do change their hours to meet the customers needs in the summertime versus the winter and also employs some very knowledgeable staff if they cant find it they will find it for you.

odell Anderson

Sale person give great advice and explained to me that the blower motor and the resistor never go out at the same time and it was true kwik kar on frisco is a rip off

Christopher Piepenbrok

Im a mechanic by profession, and this is my go-to auto parts store. The Android app is extremely helpful for finding out prices and of they have the part in stock.

Belinda Smith

They refused to install a halo light because they "didnt want to". One employee had to tell another employee to come inside to help the line of customers. Avoid.

A Private User

So far I have received great customer service when asking about my high mileage Lexus SC 400. Plan on continuing to purchase products at this location for sure.

Travis Valentyne

Horrible service, asked for help and the guy was so quick to say sorry cant help. I dont even know if he knew what I asked. They know nothing :(

Crystal DeBacker

Ive never seen staff go above and beyond the way I did at this location. Joel helped me and I would recommend him and this location to anyone.

Laura Diaz

James helped us out and was very knowledgeable. He knew his profession ....he is definitely an asset to your company. Thank you James! You Rock!

Jonathan Gallart

La atencion es de lujo y siempre encuentras todo.

Laura Myrick

Christopher P. was extremely knowledgeable and helpful. Nice and easy experience, I will definitely be back to this location when needed!

Glen Austin

They have always been friendly and helpful to me! Sometimes there is a line, but that is because AZ is doing so many things right!