AutoZone

Category:	Auto Parts Store
Address:	605 N Hampton Rd, DeSoto, TX 75115, USA
Phone:	+1 972-274-0445
Site:	autozone.com
Rating:	4.2
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–10PM 7:30AM–10PM 8AM–9PM

Location

Photos 26

Reviews 26

D Mast

This store has always been exactly what youd expect, theyre helpful and will try to get you what you need. I gave it 2 stars because of its been acceptable (although not exceptional) in the past. Today I had a heck of an experience though. I called from my home phone with a quick and simple question, and a man put me on hold. No problem. Except that I was on hold for 25 minutes straight. After 25 minutes I put the phone on speaker, and made a second call from my cellphone. A lady answered, I asked her if she could tell me what type of differential fluid my truck needed. She groaned dramatically and put me on hold. She returned with the answer, and I ask if the store carried a related hand-held fluid pump. She says "no". Ive already looked it up on the website, I know they have it. So I asked her "are you sure?" She says "yeah" I repeat "Really? Youre sure?" Another dramatic groan, and Im on hold. She returns, "Ok, we have it". I ask her if its in the store, or if I have to order it. She huffs "Oh my god" and Im on hold again. Only this time, she doesnt return, instead she picks up the call on my home phone thats been on hold for 30 minutes now, and starts a whole new conversation with me. I tell her Ive been on hold for 30 minutes, hang up both phones, and drive over to the Cedar Hill Autozone where I received outstanding service.

A Private User

My "Check engine light" came on and they used a scanner to find out the code which tells what the problem was. It turned out that the gas cap was not sealed and leaked vapors, setting off the engine light. The dealer and another auto repair shop wanted well over $100 to run this check. Autozone does this for free. The staff was so pleasant and helpful. They saved me alot of time and expense. I will definitely go back when I have other problems and I highly recommend this store. Great Customer Service.

Shanie B

Always servicing customers, happily & extremely helpful. Jerome even patiently showed my son what he was doing, as a teaching moment. I truly appreciated that & so did my son. These guys are really awesome!

Mark Smith

Customer service is great. If you have a real problem, ask the only man that knows everything. His name is James. Everything tastes better on a Ritz

Jordan Williams

Miguel was very helpful today!!! He went above and beyond!!! I even learned something new about my truck!!!

Liz Preciousone

Friendly staff that will come out in the heat to help you out if you need them! That works for me!!!

A Private User

Lets see they really need some more help they have 20 cars in the parking lot

Carlissia Glaspie

Horrible customer service not helpful at all will never go there again.

Eric Pinola

Knowledgable staff and great customer service!