Elite Appliance

Category:	Appliance Store
Address:	4901 Alpha Rd Suite 100, Dallas, TX 75244, USA
Phone:	+1 214-306-6900
Site:	eliteappliance.com
Rating:	3.5
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–6PM 12–5PM

Location

Photos 57

Reviews 6

David Smith

9 months ago, we spent over $25k+ on appliances from Elite Appliances. We purchased a Viking 8 burner 48" gas range, Viking Microwave Drawer, Ventahood, Viking 42" refrigerator(42" Viking refrigerator we received was supposed to be "open box" only and never used. However, there were small food particles inside it when we received it, yellowing on the inside and it looked like it has definitely been used. We plugged it in and it has been a nightmare ever since-leaking water, (overflowing the drip pan) and we are so afraid it is going to flood all of our hardwood floors. Elite has sent a local appliance repair man out 8 times over the past 9 months, but we continue to have problems. I came home last week to find a 5x5 puddle of water slowly growing on our hardwood floor in our kitchen. This time, Elite Sent the repair man and he said he just rigged it, but cannot guarantee how long it will work because the mechanism that keeps the drip pan from overflowing does not work, even though this was supposedly replaced by the former repair man!!!! Absolutely rediculous!!! From the time we received this Viking refrigerator, it has leaked. We have tried and tried to get someone to help us and replace this thing because we could tell it was obviously used before being sold to us. Biggest piece of junk!! The Viking dishwasher(The supposedly brand new, extremely expensive Viking dishwasher we received is flimsy junk. The door does not stay shut, so my husband has to prop a board up against it in order for it to run. Its Unbelievable!!) Uline ice maker: we purchased a new Uline ice maker, but what they sold us was also obviously used. It had a brownish yellow tint inside, the seal on the door was peeling off, chipped paint and would not make ice. After begging and pleading for 6+ months and dealing with several repair visits from the local appliance guy just to confirm what we had been saying, Elite finally had a replacement ice maker shipped to us directly from Uline). We also purchased a brand new 36" Kitchenaid refrigerator for our laundry room. (The Kitchenaid refrigerator they sold us "brand new" was a discontinued model that was broken. The only reason we found out is was discontinued is because it would not cool/freeze properly. After several appliance repair men came out for this refrigerator, they tried to order the repair parts, we waited for 3 months just to finally find out from the local repairman that this refrigerator was discontinued and they could not get the parts. Thankfully elite did the right thing and replaced this refrigerator with a newer model that has not been discontinued yet. So far so good on this appliance. It has been a continuous nightmare that we have been going through over the past 9 months with the majority of the appliances that we purchased from Elite Appliance.

mbentley985

My name is Matt Bentley, and I spearhead the Designer, Builder and Custom Kitchen Sales Division of Novak & Parker Home Appliance - a premium appliance retailer in the Chicago Metro Market. We recently made delivery to a client in downtown Chicago during which it was observed that, to complete the installation, a recirculating kit was required for the hood the client specified. After a lengthy, arduous and fruitless vacillating dialogue with our regional distributor, I took it upon myself to conduct a thorough diligence analysis of national dealers in an effort to more expeditiously ascertain this recirculating kit. After another round of fruitless, frustrating and arduous inquiries, I finally located Elite Appliance. Elite initially intimated to us that the piece was in inventory and, as such, would see that the piece was shipped out accordingly. Upon communicating this information onto the trade and end user in our market, it was advised that the piece was needed more imminently, in an effort to meet building and permit deadlines. At this juncture, I placed an inbound phone call to a wonderful young woman named Lindsey who was more than accommodating. Lindsey escalated this with her Shipping Manager and took liberties to see that the piece was inventoried from their local distributor and immediately shipped overnight express to our location! This level of client care - from another dealer, mind you - exceeded that which we received from our own vendor distributor!! Lindsey was polite, concise, empathetic, diligent and truly a pleasure to work with! I would, devoid of any reservation, highly recommend Elite Appliance to anyone in their market! From one dealer to another, Elite Appliance is truly a preeminent leader in client care.

Kayleigh Searle

We moved to Texas and before we moved, we were trying to decided if we get new appliances to have in our home when we arrived or to move the ones we had with us. They got us the lowest price we could find, even comparing it to the prices in the state we were moving from. So we decided to sell our old and buy new and not have to worry about moving the appliances. I ordered them a month before we were to move in and told that they would all be ordered in and ready by the time we got to Texas. Two of the three were and were installed the day we moved in. The other took 4-5 days to get in and be delivered. I was a little annoyed that they werent all there and ready when we moved in, but they made up for it by being super accommodating and delivering twice for me for no extra charge. Super nice employees in all departments: Sales, Warehouse, and Delivery. I would recommend for sure.

lydia lushaj

They have horrible horrible customer service I spent almost 25 k in there store and was quoted the price with everything installed because I paid for it then when the time comes to install, I get told sorry that those not include the ventahood! I ask and say I was told it included everything , it just changed! Ok I dont care that you guys changed your policy now but when I purchased these 3 months ago that was what I was told! They didnt honor that. Now my Viking refrigerator that was installed in January is not working and Viking has only one service provider in the whole area, so now two plus more weeks with no fridge! Go somewhere else they obviously dont care about customer service! Rip off! I will never use them again and am sorry I did! Should have stuck with Texas apliance at least they come out and repair there stuff!

Bob Kabakjian

We purchased a Capitol Culinarian stove from Elite which is not available in our area (SC). Like most people considering on-line appliance purchases, I researched what I wanted and who I would buy from for a long time before making the phone call to Elite. Even so, I was nervous about making such a large purchase on-line. There seemed to be so many points for potential error and subsequent pain! Turns out everything went off without a hitch. Emory was very knowledgeable on the sales side making sure my order and payment were correct. The shipping manager was patient with me regarding the shipping date and location. My stove arrived on time and undamaged being delivered right into my garage. I would not hesitate ordering from Elite again.

Hewlett Kent

What a terrific buying experience! I am in Delray Beach FL and was having severe sticker shock trying to replace my 36" Professional SS built in refrigerator. A look on the internet put me in touch with John Miller, totally cool guy. He quoted me a terrific price delivered. I paid a 150 White Glove inside delivery charge. 12 days later this 520# 7 foot high behemoth shows up in brand new perfect shape in the factory packaging. Wow, was I thrilled to say the least. CEVA Logistics made the delivery, totally professional operation, and the 2 outstanding men, Carlos and ? carefully placed the unit in my kitchen ready for installation and took away all the factory packaging. Great experience. Thank you John and CEVA.