Bloodworth Motorcycles

Reviews 3

WI

Will Fulford

I am new to Nashville, a diehard Ducati rider, and wanted to meet the local dealership. Bloodworth is a BMW dealer first and they make that known in the way everything is laid out in the store. Ducati was in a back showroom. Not a huge deal, they have to go somewhere. One salesman was with a customer, but gave me a very luke warm reception. I prefer that to high pressure, but I certainly didnt get a warm, "glad you are considering spending money with us!" kind of feeling. Went to parts to ask a question, I was promptly told it was a service question and they could not help.....which was true, but the second attempt to establish a connection/conversation and it was visibly avoided. Walk back to service, service manager was on the phone, so I waited. I heard him mention to the customer on the phone there was a six week wait on all service. Seemed like a lot of time, but this is the high season (June) and they had 30 bikes waiting in service I guesstimated. Service manager got off the phone and I had to initiate the conversation (again, no warm feeling). I asked about bringing a front wheel in, off the bike for a tire change, "We sell tires too, you know!" was the first thing out of his mouth. I was shocked, but replied "I am sure you do!"..in the same tone. "$73 and change" for a tire change, I told him that was a little high in my opinion for a wheel off the bike that I bring in. I checked myself, thinking this is not getting off on the right foot, so I tried again to be friendly and asked for a recommendation for a reputable dyno/tuner in town. I need a custom map for a Power Commander I installed on my 2001 M900 to match the engine/intake/exhaust mods I have made. "Why did you do that?", the manager said, " I work with Bosch and they put over 2800hrs into every ecu program. You should use the Ducati Performance ecu that comes with the full Termi system." Okay, I think to myself, you are obviously a BMW guy and dont know the Ducati aftermarket as well so, I checked them off the list of reliable sources of info for Ducati. Well, I still need to find a good tuner/dyno in town. "We dont use them, we just run what comes on the ecus", he continues on about how he doesnt think bikes need dyno tuning and dyno techs are more likely to screw something up than help the bike. He has had to revert several customer bikes to stock b/c they were running like crap after a custom map. Obviously, you only see the problem bikes in service. I was fed up, but politely stated I was new to town and was trying to establish a relationship with a local shop. He had no welcoming words to spare, and barely acknowledged the statement. I asked for his name, already deciding at this point to call the owner and give him some feedback about my experience. He hands me his card, David Bloodworth - Owner, I almost fell flat. I cannot understand how anyone can stay in business treating people like that! I walked out. I know this is a long review, but it is so fresh I had to write about it. I was completely disappointed and blown away that this was my local dealer, and he seemed to care less about embracing new customers, especially non BMW customers. I have worked at multi-line dealers in South Carolina and Chicago (both BMW) dealers. I also worked at Cycle Gear, an national motorcycle retail chain, and cant believe what I experienced in Nashville. I want to support my local shop, but no way in hell if I am treated like this. I will go out of my way to do business elsewhere. So, off to Cycle Gear, $35 for the same tire change. I hope Ducati North America pays attention, and asks themselves. Is it worth having a dealership in a major market, if they are only going to misrepresent the brand and give potential Ducati owners a bad taste? Ducati is a passionate brand, your dealers should exhibit that passion or dont give them the dealership at all! Dealerships like this only use the other brand to lure buyers into their preferred (BMW in this case) brand.

ST

Steve Schaffer

Please note: Whatever the cost (this is my guesstimate), it was covered by BMW in a recall campaign, but please read the entire review. In late July 2014, BMW Motorad issued a safety recall notice to owners on my new BMW 650 GT scooter. The recall involved an improperly produced timing chain that could fail and increase the likelihood of a crash. I immediately contacted the dealer per BMW instructions and spoke with owner David Bloodworth. He claimed to have no information on any such recall. The machine was exhibiting the very specific sounds and behavior described by the BMW bulletin, but Mr. Bloodworth claimed it was not likely from the timing chain. Further, Mr. Bloodworth downplayed the threat and told me there was probably really nothing to worry about. I protested - even eMailed him a copy of the BMW notice - but he told me again there was really no concern here. After protesting further on the phone he actually hung up on me. In all my 67 years of purchasing things, I have never ever been treated so rudely by a merchant that took $13K+ of my money. Upon David Bloodworths hanging up the phone on me, I took the scooter to his service department the next day. They kept the scooter overnight and failed to call me back the next day, so I called the service department. I was told there was no apparent problem with the timing chain. When I went to pick the scooter up, they had the audacity to charge me for time diagnosing the problem. Furthermore, I was told that the noise I was hearing was the final drive chain which was loose and needed to be replaced at 8000 miles. (There is not reference to such chain replacement in the technical service manual which I also purchased.) At this point I appealed the BMW customer service sharing with them a digital recording of the sound made by the scooters engine. The case was assigned to an agent, and within days I received a call from BMW saying they had spoken to the Bloodworth service department and to take the scooter in. I took the scooter in the next day and the repair was made. The noise (and safety concern) have now been mitigated late in August 2014. My disappointment is that the owner of this dealership had no concern whatsoever for my safety and dismissed my concerns as nonsense. Mr. Bloodworth acted irresponsibly, unprofessionally, and with the rude arrogance of a bully. I have always regarded my relationship with a vehicle dealer as a partnership based upon mutual trust. This can certainly NOT be said of David Bloodworth. His disregard could easily have resulted in serious injury or death. I recommend everyone to avoid doing business with Bloodworth Motorsports in Nashville.

TA

Tammy Hunter

PLEASE READ THIS REVIEW BEFORE GOING HERE I purchased a used 2011 BMW no issues things went fairly well, me being me had the bike serviced (I trust no one) no issues there, well I had an accident April 14th 2013, bike was taken to Bloodworth, I spoke to service manager explained the situation life is good, April 19th Geico agent called from Bloodworth and says I"m leaving them a check. I said thank you. 3 weeks later I called and talked to the service manager and asked him the status of my bike,his exact words were "we didnt figure you were in any hurry for it," What the heck does that have to do with anything? 2 weeks later call again (they never call me) have the parts will be next working it, 2 more weeks I call again, we have to get your vin # stamped to the new frame, 2 more weeks I call again, nope still havent gotten around to it, 10 days later I go down there and talk to service manager, your frame is sitting there. We need to send it off, Promises me I can pick up the bike in 2 weeks, 13 days later I call and he tells me its not ready tells me he doesnt know when its going to be ready. The next day I go there to talk to the owner who just blew smoke up my rear. The whole time hes talking Im thinking bull crap, 1 week later...hallelujah...they called me and said frame was on its way back to Nashville, Should be a couple of days transit and a day and a half repair, 10 days later service manager called wanting Geico agents phone number because they had started to work on my bike and they found more damage, Geico called said he was leaving them another check, So far they have $9496 plus and I still owe them the deductible July 13th we call again service manager says waiting on 1 part should be here 1st of the week and I should be riding by the July 20th. Today is July 20th so I call again, Still waiting on 1 part. I should be riding next Saturday the 27th, like thats going to happen. Im so sick and tired of being jerked around by these people .I dont know what to do If and when I ever get my motorcycle back. There is no way I will ever go back to this dealership again. I have no use for anyone there,. H So after 3 months and 1 week later I still dont have my bike. Hopefully Ill get it before Christmas but who knows.