Verizon

Category:	Cell Phone Store
Address:	560 Paul Huff Parkway, Cleveland, TN 37312, USA
Phone:	+1 423-559-1942
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 12–6PM

Location

Photos 26

Reviews 28

Amanda Kennedy

We ordered a replacement phone on a Tuesday and were expecting a phone on Wednesday, but this store typed our address wrong and it was sent back. Instead of redoing the order so we would get it before my sons trip, Verizon customer service tried to reroute it and swore it would get to us by Saturday. Since its now Friday and Im still trying to locate this phone, I was just informed they dont deliver on Saturdays. So no phone and no help. They did tell me I could purchase a new phone for a couple hundred dollars or buy one on Facebook instead of getting the free replacement for the faulty phone.

Callie Lawson

I am not one to give a bad review. However, today I feel one is needed. I took I phone in to get the camera fixed and the guy behind the counter ask me when I had reset it. I thought that meant turning everything off and restarting so I said two days ago, he then hands me my phone and says " we need to do an up-date, I said OK, ..... he hands me my phone and he did a factory reset without explaining what he was doing so guess who lost all of their pictures and videos of my son and daughter for the last 3 years. ABSOLUTELY heart broken! I would stay clear of this store!

Lasy Phanthalangsy

The staff here are pleasant to work with and they are attentive, patient, knowledgeable as well friendly. People expect to pay nothing for smartphones, as well as premium service. Nothing is ever really free and you pay for what you get. I am a firm believer of paying more for a reliable network. If you want to pay less, then go to a network that is going to leave you hanging when you are out in the middle of no where. You will rethink twice on who you decide to have your phone service with the next time.

Brent Coley

We have a business account with multiple users. One of our users went in to have their SIM card replaced because the phone would not work. They would not change the SIM card because the user was not an authorized agent. No hardware or plan changes were being made. They could have and should have accommodated this request. This store has a "you owe us mentality." I rarely receive good customer care. I hate going in this store.

Bayarea Burnout

any and every time you try to call this specific store it goes to an automated system. majority of the employees are rude , and the wait time is absolutely absurd! when reviving a new phone I had to drive to ooltewah because I did not want to deal with the problems that store has to offer. definitely would suggest avoiding this store, very unprofessional.

Andrew Burns

For me, no one is better. They are always friendly and I pretty much already know information because I research it online. I was even told I was well informed. Sprint for me was far worse! At&t did not even bother to help me, the guys there were more interested in catching up with each other than to make a sale. Verizon is #1 for a reason.

Eric Schaufert

Went in there to to do. Trade in on phone. First sales rep told me I would leave there paying only 60 dollars with my device trade in of 300 dollars for a new iPhone 6s. Then a manager comes out to say they can do that anymore. They need to get all of their workers on the same page and stop telling/selling people two different pitches.

tristan maverick

I went in to get a replacement for my old phone.I paid $27 for the phone.I asked the sales rep if that was for everything.The rep said yes.Then I found out three weeks later that it was only for the taxes. So I paid $50 that I was NOT told about.Poor sales representation. I dont mind the price.Just undercutting me on what to pay.

Bernadine Dillon-Reed

I dislike the way they do there greeter where you have to stop and give him your name and tell then what you want before you can see anybody. There never friendly I would buy more if it wasnt like that considering how rude they are. Only saving grace was one of the managers went above and beyond one time to help me

Jarrod Harris

Ya is awesome! He stayed with us for almost an hour and was just awesome to work with! If you need anything from Verizon, I definitely recommend going to see Ya at the Verizon store in Cleveland! Also, Jim from the Winback Team helped us out and was extremely knowledgeable, we are happy to be back with Verizon!

Tim Callihan

Absolutely the worst store in the area. Micheal is an arrogant person that says people in general are stupid. Seemed to hate his job. Definitely not a people person. Well NEVER go in there again. We go to the Ooltewah location even though we live in Cleveland

nyx Keiser

PLEASE READ THIS REVIEW ----> choosing verizon is a horrible idea, please dont choose it. its honestly not worth it at all, i went to the store and was completly misinformed of almost all the information i was given, choose sprint or at&t not verizon

Cathy Quigley

WORST CUST SERV EVER ! ! No matter what number u call they dont give u the option to talk to an agent for account services. Had to go thru tech support. Even the "Live Chat" on the website wouldnt work. If i could go lower than 1 i would have.

A Private User

Verizon wireless in general sucks.700 dollars in overages in one month on one line. B.s. and they arent willing to help even if you change your monthly plan. Not even a notification that youre going over. Sprint was so much better.

Caleb Travis

Verizon is great as a phone company if you are an autonomous individual who does not generally need assistance. I would suggest improvements in representative training, focusing on amiability and authenticity.

Nick Simonetti

I had only went in to check out the latest phone, but the staff still did not miss a beat in greeting me with a friendly smile and helpful advice. If I ever switch to Verizon, this would be the store Id go to.

Michael Whitaker

I dont have verizon phone service. I have AT&T. BUT my lady had to take her phone in to be checked. The staff there didnt know what they was doing and told her that her phone was ok.

A Private User

I honestly never have a problem when I go in there. The only people who DO have issues though are those incompetent people that dont understand anything about technology.

Diana Shelton

If you have to visit this store for any reason at all be prepared to wait for hours. The employees are nice but the wait time is ridiculous.

Glenn Rice

Very nice employees, alway there to help you with your needs, will make sure everything is right before you leave the store.

Coquito Martínez

No tienen buen servucio al cliente .

C Vaughn

Out of the 2 in this area this one is by far the best. Ive always had a good experience with this location.

A Private User

Associates are hit and miss anywhere you go. If you want top-notch service, go see Lexie Denick.

SISSY WILKINSON

Friendly staff. Needs more stock. Not enough choices on phones, equipment, and acessories