Trek Bicycle Store of Mount Pleasant

Category:	Bicycle Store
Address:	1180 Oakland Market Rd, Mt Pleasant, SC 29466, USA
Phone:	+1 843-881-0013
Site:	trekbikesofmountpleasant.com
Rating:	4.1
Working:	12–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–5PM

Location

Photos 100

Reviews 5

David Keppler

This review is long past due but is worth reading and so....Enjoy! My experiences with the Trek store began in its first year. I was living in Mt Pleasant and getting fat, fast. I had lost my love of lifting weights, couldnt spend the time to keep my 1.2 Golf handicap and therefore found no love for the game or the time I was wasting increasing my stress levels. I met a young man named Taylor at the Trek store and he spent time talking about and showing e bikes that did different things. I finally decided on a $3500 Madone with a carbon frame and a seat that barely supported one cheek. It sat for 6 months. One day, my wife said, "Hey, are you gonna ride that damn thing or can I sell it?" I rode it, sold all my all my golf gear online and never looked back. Compared to golf (which I loved for 20+ years) I can say this...."There isnt one time Ive gotten off the bike and wanted to throw it in a lake!" Since that time I have gotten older and wiser, realized I dont ever want to race but love gear and appreciate design, engineering, form and function. Recently, Ben Gruber, owner and fellow bike lover, helped me pick out and purchase a project one Domane with 600 series carbon, tubeless tires and rims, and a cockpit of carbon and light weight aluminum components that arrived with my custom paint selection and weighed in at under 16 lbs right out of the box. AWESOME! Whether I ride every day or one time a week, this bike feels like an old friend, never beats me up on long rides and handles so precisely and solidly over any terrain, I am never limited in the road I choose. I would also like to say that when I first got into cycling, the Bontrager accessories were less than desirable to the general biking population. WELL dont be swayed by those old school naysayers. The new Bontrager is up to date, cutting edge and performs at the highest level and the beginner level equally as well. As far as service goes, Ben, KC, and Myles are the guys to see. Everybody has a bad day, every bike shop has a young kid that may have too many opinions for his own good but the Trek Store of MT Pleasant will give you the best selection of one of the greatest bikes in the world and fit it to your needs. They also have the largest selection of gear and accessories within 100 miles of the low country. Dont miss it, miss out on it or drive by it without checking it out. If you have an issue, dont just bash the business, talk to one the guys I mentioned and I guarantee they will make it right. I love you guys and my Domane is an incredible feat of engineering and comfort that keeps my old butt pedaling happily whenever I have time. Thanks for giving me a new passion in life and keep up the great work!

Chris Smith

I just bought my first bike is almost 25 years!!! My previous TREK 9300 had served me well, but it was time to upgrade. I did a lot of research and settled on either the Wahoo or Marlin 29er. Even though its on the other side of town from me, I visited Trek Bicycles of Mt. Pleasant several times to test ride and make the final decision. Alaina was extremely patient and helpful, confirming the differences between the models, fitting me to the right size bike, and letting me ride both of them many times. I settled on the Marlin, but they didnt have it in my size. "No problem", she said. They ordered that model in the right size for me, and had it built and ready to pick up in less than a week. Sarah was extremely helpful checking me out, and helped me pick out a few accessories that they gave me at 10% off as a THANK YOU for purchasing the bike. Kevin took all my old components (clipless pedals, trip computer, etc.) from my old bike and installed them on the new one for free! Theres a great empty parking lot behind the store for test riding. Kevin made sure I took the new bike for several spins out back to make sure it was set up exactly the way I wanted. Ben, the owner, even came out and thanked me for the business. That night I went for a 20-mile ride and FELT LIKE A KID AGAIN!!! The new bike is lightyears better than my old one...so smooth and efficient...with better ergonomics from the new frame geometry. I know I made the right decision with this bike, and with Trek Bicycles of Mt. Pleasant!!! Ill be taking their free class on learning how to maintain your bike. And Im certainly a customer for life!!!

Jim Blackburn

Bit disappointed. I had called prior to making a visit to this store, I ask what the labor rate for an hour was?, I was asked what I was looking for, I said I have a crank I want taken off. Gave info on bike, and what was actually (the exact part) to be removed. I removed everything but the sprocket side of the crank. I was told is was a case by case basis. I ask again, do you have an hourly rate for labor as I have some other things that need to be addressed, I was told; Not really. I ask if it was a case by case quote, I was told yes. So my next question was, i need to bring the bike to you, you tell me what it will cost to fix and that is it? He said yes. Not sure about another consumer, but if you cant give me a ballpark (about something self explanatory) and go by a case by case basis with no hourly shop or business rate?......all I can say is I wish mechanic shops were this vague on what labor rate was so I wouldnt waste my, or others time. Thanking you in advance for your professionalism, which is disturbing to a new customer and consumer. Have a great day. Went to Mikes bikes and wasnt even charged to remove a pedal and bought a tool for later installation.

Sarah Free

We have always had great experiences here (this is our 4th bike for our son); however this past purchase was by far the best. Our sales person Dawn was amazing!!!! Our son is on the spectrum for high functioning autism and Sensory issues, and because he was so excited about getting a newer bigger bike he was having a hard time controlling himself. Dawn was great at walking us through all the choices and options as it was a big jump from using pedal breaks to hand breaks plus the larger size to get used to. She took the time to talk to him and show him options. Thank you to Dawn for your help, understanding and patience. Qualities we, my son, doesnt often receive. Trek, you are luck to have such a great employee!! OH, and he lOVES his new bike!

Manny Lyn

This was my first ever road bike rental and it worked seamlessly!!! Those guys at Trek in Mt. Pleasant were a group of awesome people!!! They made it so easy and hassle free! I originally signed a two day rental and charged as such but my trips schedule prevented me to ride more so I did not have a choice but to return the bike a day early. No Problem at all!!! Took the bike even almost closing time and now I just checked my account and my refund is already there for the other day charged originally! When I returned to Charleston, I will definitely go back to this store! This also made me like Trek Bikes so, my next purchase, I will definitely give this a good consideration.