Verizon

Category:	Cell Phone Store
Address:	2411 David H McLeod Blvd, Florence, SC 29501, USA
Phone:	+1 843-673-0300
Site:	verizonwireless.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 12–6PM

Location

Verizon Florence, SC: A Customer Perspective

Quality of Service

The quality of service at this Verizon store appears to be inconsistent. Some customers have praised the personal service and knowledgeable staff. However, there are numerous complaints about poor customer service, including long wait times and unhelpful staff. One customer even reported that the staff made their phone issues worse.

Availability

The store seems to be busy, with customers often having to wait for service. This has led to mixed reviews about the availability of staff to assist customers. Some felt that the store was understaffed, affecting the overall customer experience.

Pricing

The reviews did not provide much information on pricing, but there were mentions of good deals and payment plans. However, some customers felt that they were misled about the prices of services.

Products and Services

Customers have had varied experiences with the products and services offered. Some were pleased with the deals they received on new phones and data plans, while others were dissatisfied with the store's inability to resolve technical issues. There were also complaints about warranty policies not being honored.

Staff

The staff's performance has received mixed reviews. Some customers found the staff to be friendly, knowledgeable, and eager to help. Others, however, described the staff as rude, unhelpful, and even dishonest. There were specific mentions of good experiences with certain employees, suggesting that the quality of service may depend on who is assisting you.

Location

The store is located at 2411 David H McLeod Blvd, Florence, SC 29501, USA. The reviews did not discuss the location in detail, but it did not appear to be a significant factor in customer satisfaction.

Customer Experience: A Mixed Bag

Pros	Cons
Knowledgeable Staff	Inconsistent Service
Good Deals	Long Wait Times
Personalized Service	Unhelpful Staff

The Verizon store in Florence, South Carolina, has received a range of reviews, from highly positive to extremely negative. While some customers have had excellent experiences, others have left dissatisfied, citing poor customer service and technical issues. Therefore, potential customers may want to consider these factors before visiting the store.

Photos 7

Reviews 27

Jessica Noble

They made the issue with my phone 10 times worse then what it was I cant do anything except use Facebook messenger and and the Google search bar. When I walked in and i waited 30 min before anyone said anything to me as the guests that came in after me were helped and were able to leave. I had a man named Joe take my phone into the back for about 20 or 30 minutes then came back saying he fixed everyth8by and just moved everything over to my sd card ( the sd card that has been glitching out all of my apps and now has lost all of my pictures and music) I went in again the next day explained what happened and was then promptly out on the phone with tech support (if I knew thats what they would have done I wouldnt have wasted the gas and wouldve just called from my home) they did nothing for me but tell me things I could try but that wouldnt work because of whatever they had done to my phone the day before. No I cant text I cant use my apps (other than fb messenger) I cant do anything and they wont do anything to try and fix it or makeup for what they did to my phone. I went to this specific location because Ive always had amazing service from them in the past but this was the worst service by far. They just seemed more eager to give me the same answer over and over after messing up my phone almost entirely and just get me out the store no questions asked. Absolutely the worst service I would give a -1 rating of it was allowed.

Darby Currie

Went in with a problem with my phone and after a 20 minute wait the rep didnt help me. She put me on the phone with tech support and walked away. Tech support said the phone needed to be hooked up by someone at the store and checked. Got the rep to finally come back over to talk to tech support and she took the phone talked to them for a minute set the phone on the desk and walked away again without speaking and never came back. Finally I left and will try to fix the phone myself with tech support from home

David Shaner

Absolutely horrible service. We were trying to upgrade my mother-in-laws phone when our rep walked into the back of the store to "ask his manager a question." Turns out, him and his manager were trash talking us for several minutes. Fortunately, my wife had gone to the back to use the restroom and overheard the entire conversation. Ive never been more shocked by horrible, horrible service and behavior. I would file an official complaint with Verizon if I could, but unfortunately this is my only option.

Brandon Morris

This would have been a one star review if it werent for one employee at this store. The rest of the staff was rude or unwilling to return a defective product including the manager . Ashley was awesome and never had an issue assisting me. She gave me an awesome deal on my service and helped me with my accessories. She continued to help me even after the sale. If you go here; request Ashley. If not youre wasting your time and need to go elsewhere.

Emily Hunnicutt

As soon as I walked in the door I was created by an attendant who then spent the rest of my time there helping only me. The personal service was wonderful. He answered all of my questions and helped me pick out the best new phone without pushing the most expensive one. They also have great payment plans and services to get all my data from my broken phone to the new one

Walt Parsons

LaWanza is the most educated and knowledgeable person I have ever had the privilege of dealing with at the Verizon store. I was ready to switch my service to another carrier until she was able to solve my problem and insure me that it would not happen again! Thank you LaWanza!!!

Michael Wachowski

Rude service, even the manager refused to help us with our phone that is covered under insurance. Edit: talked to another manager and they were nice and helpful after I called corporate to file a complaint.

Matisha Harrison

The sales representative seem as if they lie in order to make a sales. Also, the greeter person does not know anything about promos, she only knows how to check people in.

Stephanie Cook

I love the fast, friendly customer service that they provided. We were in and out within an hour and we got brand-new contract phones half price on the unlimited data plan!

Gizette Ortiz

Horrible experience. Longest wait EVER!! Assisted lady that was here after me. Lady left satisfied and am still waiting for ahh about 30 min. All I came for was a hot spot.

Jacob Bryant

Kinda took to long but they were honestly trying their best I want to put more blame to the manager for not having more people working to improve customer service

Melissa Carol Johnson

They were very busy but I still got in and out in about 10 minutes . Got new phone registered with no problems. Service was polite and very helpful.

Will Altman

Helped save me money! They told me where I could replace my phone screen for more than half the price I would have paid for a new phone.

carolina girl

I have been with Verizon since 1991...love my local store..staff is always cherful and always eager to take care of me. :-)

Daniel Henry

Very friendly and quick service. Messed a tempered glass screen cover up and didnt feel like they should have corrected it.

Jenn Horan

Taylor is excellent! Very knowledgeable and honest! This is my favorite Verizon location!

Pj D.

Very hard to get help and they will LIE to you about the prices of their services.