Verizon

Category:	Cell Phone Store
Address:	264 Robert Smalls Pkwy, Beaufort, SC 29906, USA
Phone:	+1 843-521-3039
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 12–6PM

Location

Photos 11

Reviews 6

A Private User

I have been a Verizon customer for about 8 years and have found it to be the best of the major service providers. This particular store, however, finds itself falling well behind the standards of Verizon. I went in today for help with my HTZ Rezound only to be turned out of the store to await shipment of a phone (bare phone without a battery, which I would find later to be the actual problem). The store rep insisted I had a "loose charging port", which does happen on occasion but absolutely is not the problem with my phone. In the store, I had to pay an expedited fee to receive a replacement phone in three days (Holiday weekend). Worth noting, the reps attempt at sarcastic humor was to ask if I had another primary number (other than my inoperable cell phone and only contact number) and chuckle that "at least its Memorial Day Weekend". Perhaps he was a jerk, perhaps stupid, but I did not find any humor in that the holiday weekend would cause for me to be without a phone for even longer. Once home, I used my wifes phone to call into Verizons national help line. The gentleman on the phone was very helpful and apologetic about my in-store experience and offered proper replacement of my phones battery. The expedited shipping was at no additional cost. I then inquired with the telephone rep as to how I might seek better customer service in my area, and he suggested I call in to speak with the store manager. When calling in, I was put on hold to speak with Shelley (sp?), the store manager. Even though I have read on customer forums and was told by the phone representative that many stores offer in-store exchanges, the manager insisted that my experience today was perfectly acceptable, and had I paid the $6.99 insurance each month, then I would not be expected to pay for expedited shipping. ....And I thought insurance was for items/instances outside of manufacturer defects. As a customer that pays for a family plan well over $500 per month, I would expect better service when visiting the store. I do not fault Verizon as a whole for this problem, but I certainly hope that someone at the Corporate level is made aware of the apparent issues with this particular store and pursues restructuring.

Carol White

Horrible customer service. I went yesterday, 11/8/14 around 10:30 a.m. There was no one anywhere around front door so I went to the counter and asked to talk to someone about upgrading my 2 phones. She said have you been checked in? I said no there is no one by front door to do so. She said someone would be with me in a minute. Ok, so I get checked in, now there are 3 greeters at door, who "check you in" and only 2 sales people. About 15 minutes later one of the "check you in" asks me why I am there, and I tell him to upgrade to Droid Razr M. He said ok and walked away. I sat there for about 45 minutes and a sales person finally comes to help. The girl wasnt interested in helping, she looked bored, didnt respond to questions, etc. After asking her a few questions, which she couldnt answer, or wasnt interested in answering, I finally said just give me the phones, Droid Razr M. She walks away & then comes back and said they dont stock them. I said ok please order me 2. She walks away again & then comes back and says we cant order them. I looked at her dumbfounded and said fine that coming here was a waste of my time. My whole point is there was 3 people "checking in", 2 sales people, some guy walking around & 2 girls behind the counter, and they knew why I was there and what for within first 15 minutes of me being there, but it took over 45 minutes for them to tell me sorry we cant help you. They need new help & new management. This sure has made me start looking for a new phone service carrier.

25awd

Nothing At All To Like About That Store. I went in because I have the Verizon edge program and was able to get a new Samsung galaxy6. I had already been in there before and they told me they were out of stock. This time I called ahead, made sure they were in stock, and set an appointment at one to get the new phone. I get there ten till, tell them I have an appointment at one and they tell me he will be with me shortly. and what do you know, forty five minutes later somebody acknowledges my presence. And he has the worst attotude. Doesnt want to talk to me, doesnt care, and isnt very helpful. Finally he tells me I cant even get the new phone because my current phone has a crack. Well guess what buddy, when I came in last week they said it didnt matter. When I expressed my dissapointment, they didnt even apologize, they told me to have a good day. How rude is that? Seriously? My point is, if you want to keep your customers you have to appreciate them and show them the kind of service you would want if you walked into your business. I had never left satisfied from that store. There has always been something wrong. It needs new management and new employees. It is time to take my business somewhere else rather than verizon.

A Private User

i bought an iphone 4s 16gb the day it came out. i went back there the next day after calling the store to verify that they had the 32gb model i wanted to exchange for. When i got in, the short female manager told me they didnt have it in stock. This is after I had called 15 min earlier and they said they had a few. I told them to give me a refund instead. A taller female manager comes and tells me the same thing. She says she wouldnt lie to a customer. She also made it seem like there was something wrong with me for wanting to exchange the phone. "You should have bought the 32gb model yesterday!!" After going back and forth, a sales associate made the exchange for me. Theyd been lying to me the whole time about not having the model in stock. Please avoid this store if you can. The managers there just want to activate new service and dont care about customer service especially if youre already a customer.

luis p

by far the worst experience in my life. the manager was extremely rude as was the customer service representative. no sense of customer service at all. i will drive the extra 40mmiles to bluffton or 50 plus miles to savannah or charleston before i visit this place again. the people there do not want to help they looked at my phone for literally 30 seconds and said it broke order a new one when the phone was still under the 14 day warranty only 6 days old. and told me to just have the warranty company handle it and pay the 100 dollars no technical training for any of their employees so they dont know what they are doing with the cell phones only what they handle as in use for them selves.

Dick Hoagland

We noticed a big change in this Verizon store. Previously, we would have to wait a very long time before a representative handled our problem. Today we were seen promptly, even though it looked as though there were many other customers waiting. Our representative was Ms. Monique Lewis. She was able to solve our problems, and before we left the store, we were really enjoying her sense of humor, her personality and her obvious pride in her role with Verizon. She even found a way for us to save on our monthly bill and include extra services, still for a reduced cost to us. In contrast to our former visits, I can really say that this one was a blast!