Wickford Appliance & Lighting

Category:	Appliance Store
Address:	207 Newport Ave, Pawtucket, RI 02861, USA
Phone:	+1 401-726-4240
Site:	wickfordappliance.com
Rating:	3.5
Working:	9:30AM–8PM 9:30AM–6PM 9:30AM–8PM 9:30AM–8PM 9:30AM–6PM 9:30AM–5PM Closed

Location

Photos 58

Reviews 8

daniel Krawetz

replaced every major kitchen appliance in our home after a disaster. My wife and I paid close to 8 thousand dollars. we purchased an expensive range and they had a deal that included a hood vent for the range. I though his was great because we were going to buy one separately, however the hood vent is supposed to be for under the cabinet. I asked the sales rep ashley if they had a sleeve/chimney cover that was 30" wide that would work for us and to my surprise they did, added it to the order omitting that the sleeve was a "special order and could not be returned even though it seems to be a common item online and that it only works for ceiling over 9 I was not home to take the delivery and would have rejected it at the door however when I returned home and noticed how large it was I called ashley as was told I could not return the item and that I should have it cut down to size. why should I have to pay to alter an item that doesnt fit that is designed for tall ceilings? am I the expert? I dont sell appliances for a living. had I not purchased the item I could have purchased a normal size hood vent with chimney for less than its going to cost me to fabricate the free one. first It should have been explained that it was an item that could not be returned and two that it was for tall ceilings. I will not recommend you purchase anything from this store. You may think buying local is a good idea but I assure you its worse that the big box stores they treat you right until you buy and once youve taken possession of the products your out of luck. at least places like home depot or best buy allow you to make returns especially if the sales person made the mistake. I will never buy anything from this store ever again. DO NOT DO IT!

A Private User

My husband & I wanted to thank Tim Chaput at Wickford Appliance for all his help from him and his staff in resolving a problem we had with our new Miele Dishwasher. Tim contacted us personally and his staff followed up several times to keep us informed of what was happening. The installation was done by Brian who was great and very professional. He was very carful not to damage the cabinets or leak water on the floors. He found some issues with the way the original dishwasher had been set up, brought those to my attention and corrected them. All in all what could have been a very bad experience turned out to be a very good one. We had purchased several appliances through Wickford a couple of years ago so we were familiar with the store and quality brands that they carry. They recommended and installer back then (not an employee) and he was awesome. A small problem with the oven was addressed immediately and everything has been great ever since. If you need new appliances this is the place to go.

alex morales

Purchase a GE washer and dryer combo was told that i would get 100 dollar mail and rebate for each product and was a great deal so i purchase both. First time turning the dryer on since they didnt put the gas line i had to get some one to come in and installed it.$$$. The dryer made this grinding noise so i grab my level and checked if it was level ( did this 3x) and sound still happend. I put in a service called on a product that is brand NEW and had a tech look at it which he said it wasnt properly vented. I fix that issue and problem so far is gone mind you they had set everything except the gas line but whatever. I was also thinking they where going to mail my rebate in for me since i didnt get any paper work for it on the date of purchase. a month later and a called from me about it and now i was told its $50 for both And she would have the rep email my rebate for me

A Private User

We bought a full house of appliances from Wickford Appliance about 16 months ago (Winter 2011). Refrigerator, porcelain top electric stove w/ double ovens, matching cabinet mounted microwave oven, dishwasher, electric dryer and washing machine. The sales person, Cathy, was professional courteous and extremely helpful with making the right choice for our new home. Delivery of all of the appliances was in January 2011. We got about 18” inches of snow the day before delivery. The delivery team lead, Vasco, was very careful with the delivery of the appliances. They placed card board over my hardwoods to insure that snow, ice and salt were not tracked into my house. From sales to delivery, both were a very pleasant experience. I wouldn’t shop anywhere else for appliances. Todd & Renee

EM Pendergast

Good morning, I would like to thank you for the VERY positive experience I had with Wickford Appliance. Your patience in trying to help me choose a refrigerator to fit my needs and space went above and beyond.. Everyone I encountered was professional and pleasant, from Sarah, who scheduled the delivery, to the two talented gentlemen who delivered the fridge, damaging neither my walls or the fridge in the process. I appreciate everything you did to get my fridge to me when I needed it. Im glad I "went with my gut" and decided to shop local. I had been advised to go to Lowes because of price, but I would rather be happy and get great service. Thank you for being a part of that. A very special thank you to Paulette Morey, my very talented sales associate.

A Private User

I have owned a dishwasher from Wickford appliance for 14 months – it worked 12 1/2 of those months. I paid $700+ for purchase. It arrived late. It was busted when it arrived, and took four weeks to repair. During this time I had no dishwasher and an infant. They convinced me to fix it rather than have them replace it. It broke after being in my home for 12 months (only working for 11) and was out of warranty because I didnt force them to take out the broken machine they deliveered the fix cost me $100+ . Now the the “fix” has failed!!!!! I called and was told that they would charge at minimum their diagnostic fee of like $85 plus the cost of the same part that they “fixed” when it arrived. You decide if you want to do business with them.

Cecilia Flores

My friend and I were shopping for a high end washer and dryer. We are both educated professional women. We chose to avoid the big retailers and Wickford Appliances was on our top list. What a mistake! Do not go here if you are a woman who has any self-respect and does not appreciate condescending sales men. We were treated with absolute disrespect and disdain. We seemed to annoy the sales man with our questions, who apparently only wanted to hear "Ill take this one." As he began a sales pitch for one of the washers; we questioned why the reviews for said washer were so poor, his response was "women just dont know how to use these machines sometimes." I was speechless and walked out very upset. Again do not go here.

A Private User

I walked in armed with my CR recommended pick. The sales person was armed with their talk you into the next model up cause its better. Well, besides being denied my mail-in rebate(WA now will do that for you- too many complaints?), I was sold a more expensive piece of junk. The machine worked for a year and a half; thats what extended warranties are for, at an additional cost). So I have a $900 lemon in my basement that I was talked into. My fault for falling for the sales pitch. From now on, Ill go to the big box store where they dont care what you walk out with. Less pressure. Yeah, Im bitter since I did want to support the little independent but it cost me too much.