Advantage Appliance

Category:	Appliance Store
Address:	127 N Main St, Mansfield, MA 02048, USA
Phone:	+1 508-339-1002
Site:	advantageappliance.com
Rating:	3.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 55

Reviews 16

A Private User

Bad news. Service is a virtual scam attempt. It looks like the other reviewers on the page have mainly bought appliances, so let me tell you about their service. Had a warranty repair on a refrigerator, problem was diagnosed over the phone with manu., who sent part direct to me and had Advantage get in touch with me. First of all, Advantage will only let you know what window of time they will come on the MORNING of the appointment. Unheard of. Tech showed up, part turned out to be wrong. Fine - not Advantages fault. But the guy demanded immediate payment of a $65 "service charge" that was different from the labor charge. Told him "bill me"; call to manufacturer said I shouldnt have to pay anything - specifically, they said they would pay for parts and labor, the only aspects of repair Im familiar with. Got right part and the next tech came out; first thing he did was to demand $65 (which he alternately referred to as a "service charge", "destination charge" - am I buying a car? - and a "diagnosis charge" - of course no diagnosis had been done or requested). Managed to get him to do his job and called Advantage, only to enter a parallel universe where logic has no meaning. "What is the difference between labor and service?" "The manufacturer agreed to pay for labor, but not for service." "OK. Ill take the labor, without the service." "Cant do that." "THEN THEYRE NOT SEPARATE CHARGES. ITS ALL LABOR." Called the manufacturer while the tech was still working (who in the meantime had snidely asked for "the power back on and $65") and they agreed to authorize payment for the service charge - although I admit that the manufacturer knows that Advantage is pulling this scam and looks the other way until harangued on it, a big difference being that the manufacturer was at least courteous in its intransigence, while Advantage was downright hostile

Kate Dewey

I bought a new Amana dryer at Sears Outlet on 9/7. It would not shut off automatically, I realized a week later. We called for a warranty service call, and I put 5 hours of my life on hold. Tech #1 showed on time; I left him in basement to do his thing and went upstairs to do mine. An hour later, he tells me there is a faulty timer, hell order and will see me next week. 5 days later he returns...another 5 hours of my life on hold, and I have a job offer but have to put off the drug test cause, ya know, 12 - 5 waiting for service call # 2... dude tells me the "new" timer must also be faulty, ordering again. No contact from them for a week; I call demanding a fix! Scheduled for 12-5 on 10/14. Totally different guy shows, says he has "no timer, but will fix in 5 minutes or less...???" Takes the back off the machine, touches nothing and then tells me to "follow the orange wire". Now understand there are like 6-8 colored wires that go from the top to the bottom...AND THE ORANGE WIRE is NOT ATTACHED???????? SO, he plugs in the wire, we test TWICE, and all is good. BUT, I gave up 15 hours waiting for THREE service calls. And I lost 4 hours of paid work for the 3rd. So "free warranty" visit still cost me $50+ in lost wages. Checking basic connections should be step 1? This should have been fixed on visit one and I should be up 10 hours of happy life and 4 hours of paid work, and not have to apologize for missing a 1/2 day of work on my 6th day if a new job!!!!!! Disgusted.

Tricia White

Over the past 15 years I have purchase three homes and have rehabbed each one. Every time I needed new appliances, I went to Advantage Appliance. The product selection moves from moderate to high end and the service is more than outstanding. When I have had issues with appliances, I can always call and got a repair person out within 24 hours (They will book him for you!). They are friendly, reliable and family owned. I would suggest going to Advantage Appliance before you go anywhere else. One stop, great service and you are done!

A Private User

Weve been purchasing our appliances from Advantage Appliance for 15 years....and will continue to replace every appliance through this outstanding company! They are customer-focused, always listen to our needs (which have changed, through the years) and weve found the service to be top-notch, whether we reach them by phone, in person, or using their delivery or service staff. Theyve always been courteous and on-time for deliveries, and we have recommended them to all our friends and family, who are also now long-term customers!

Nilesh Ganatra

Never-ever think of this brand. We bought wall micro of this brand. Hooked up and found that turn table is not woking. This dealer ordered part, great job in two days they came and fixed it. The person who came left couple wires loose in it, started making scraping noice and then blowed internal fuse. That fuse is in order since last two weeks, till date the microwawe is not up. Brand is bad, and what do you think of tech who left wires loose?

Bill Enross

These folks have terrific service. We have a 20 year old range that the self-clean cycle was broken. Made the appointment, was told how it all works, got a call the morning of the repair confirming the exact time window, Dave showed up - had it fixed in about 30 minutes. Ran through complete clean cycle perfectly! Will go here when we replace our appliances for sure.

A Private User

Such a surprise to find a gem in the rough We have been customers of the Lowes and fianlly found a place that offers the same great price and the service to go with it..They actually know about appliances unlike the big stores. I cant remember the owners name (Nick?) but he was great and our family will take the ride from now on for future needs..

Jacqueline Newcomb

Brandon and his colleagues at Advantage Appliance are so accommodating and made our shopping, delivery and installation experience so easy. Their prices are competitive and they even print out all the available rebates for you. I highly recommend Advantage Appliance.

A Private User

Thanks to Advantage. This place has the best staff and the best prices. Much appreciated for the delivery being on time and without incident. The Fridge is gorgeous! My wife is VERY happy..

Peggy Toomey

The worse service going they dont start work till ten then they tell u that u are first and they never show up three times they changed time fine other people to buy from Home Depot is better

A Private User

Excellent service and sales experience. Had an issue that was a defect with a Frigidaire microwave..They came out the next day and just replaced it for us..Thanks again..much appreciated.

Kim Greenberg

Fantastic customer service. Local shop to get appliances. They have their own delivery and service crew.

Sherry Aitkenhead

I bought a stove from here! Great service!

Joe McCabe

Great trusted staff

Stephen Holt

Service, knowledge.

Erin Campbell

Great Staff